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I witnessed and experienced poor customer service. When I first arrived, I noticed a customer who was a former neighbor of mine and upset that his call in order from 30 mins prior was not ready. He then noticed the dish had onions and he had requested no onions. The employee stated she wrote down no onions. Somehow the cooks didn’t get the memo. So instead of recooking his meal, the employee and cook attempted to pick the onions from his meal. At this time the customer expressed his frustration with having to wait on a 30min old call in order and then that it was also made wrong, and the fact that they attempted to pick off the onions. He then told them to forget the whole order and went elsewhere. What they didn’t know what that this man is the owner of a local restaurant here as well. He knows business and He knows customer service. By this time I knew my basic (all star special) order should be ready since I had been waiting awhile myself. Well it wasn’t. As soon as I started to become frustrated I was presented with my food on dishes as if I were going to eat in. Which was never stated by me in person or on the phone and the fact that I never got comfortable enough to take a seat puzzled me how they could think this. They then scrambled together to dump my food into to-go containers. Which at this point was fine, whatever was quicker being that I had just worked a full 12hr shift all night. I was given my food and waited on a second container with my waffle. But there wasn’t one. The employee stated that She didn’t know I ordered one, I explained I have always known the “all star special” to come with a waffle. The employee then noticed a fresh waffle that had just come up on the griddle and the other server yelled that it was for her table and snatched it up. She then asked me to wait additional time for a waffle to cook. I explained that I had been more than patient but enough was enough and that I wanted a refund. A different employee jumped in to help her by refunding me only for the waffle!!! I had to explain that I needed everything refunded and wished them a nice day. Waffle House, you are in the center of the medical district and businesses. You have got to step your game up in the location you’re in. I’m sure you all have forgotten me, but I never forgot this experience. Yes I did get my money back, but I feel like I was owed so much more.

Fresh Italian Pasta – Menu with Prices – 4 Central Terminal Area, Jamaica

This restaurant gets a one star because my omelette was actually good. I will admit it was crowded and there was an overwhelming amount of orders. However the employees continued to dismiss me for over 40 minutes as I tried to inform them my number was skipped. One employee stated to me that it was a lot of orders and everyone was waiting. When I finally got her attention, I told her what number I was she said she did not have that order, and did not know what it was. I explained that I received a notification my order was ready, however when I asked her she stated I had to wait. With attitude stated I need your receipt.I explained that I joined the line to pay after she informed me I had to wait and when she checked the kiosk she saw my order. She explained someone took the omelette because she made it… I was standing there the whole time she made a mistake and clicked on the kiosk she had served my meal. She then went on to make my meal and did not apologize and also did not include what I originally ordered which included home fries. I literally never write reviews but I just need this establishment to teach their employees some customer service. There is a lot of stress and anxiety which many experience with traveling, getting food should not be add on to that. Employees should be trained on how to speak to people. I did not raise my voice or say anything out of line. The employee disregarded me was extremely disrespectful. I also believe the time management of creating meal given that all customers at this establishment are on schedule to fly need to be revised and more efficient.

Fresh Smoothies & Cafe – Menu with Prices – 2450 Creston Ave, The Bronx

I would like to think it was because I came in 15 min to closing but that shouldnt change the attitude that you have towards the customer. I walked in and the ladies were talking they looked at me and continued talking. Very disrespectful didnt get greeted or anything, so I said excuse me and asked for what I wanted. Then I told her ill buy an orange juice aswell only for the simple fact that I wanted to see the machine working she stated that the machine is off and the juice was premade that defeated the purpose of wanting the juice so I didnt get it, but They have a lil process that’s done to meet customers satisfaction they serve you an ounce or 2 of w.e. smoothie you ordered to taste for perfection incase you want to add anything or change anything but as I get my sample the lady started to pour it in the cup, didnt wait for my opinion. It wasnt as cold as I would have wanted it to be but didnt wanna start anything I just said it was fine. The one moping gets mad because my boots were dirty she told me to stand by the door and the other lady tells me to come over to the cashier to pay and the one mopping gets mad. I just think for a first time experience on a Friday night it should have been a little better.. I’ll come again another time maybe I’ll change my rating but as of now very disappointed

Baskin-Robbins – Menu with Prices – 7901 University Ave, Lubbock

Although this occurrence was over (1) a month ago, I figured sometimes you catch someone having a bad day, the continual negative vibes i’m getting from 1 particular employee have now made being able to order a near possibility. I have even attempted to explain the situation to a ‘assistant manager’ {so they claim}; but it would appear as though the negative-mannerisms remain. The Event: I had decided to pick up 3 drinks, one for myself (included); but I had also incidentally left a Mountain Dew (yes, ride the wave….) can / 16oz, in a cup holder; i’m in a small vehicle with, total, 2 cupholders. I anticipated consuming my iced coffee on the return transit… I ask the female employee, who wears glasses, if it was to be too much trouble to kindly toss the (empty) can into their trash / on their side – the female took offense because I jokingly stated “it might fall” – since my arm was extended as I had asked… {I had routinely shown up for iced coffee for at least 3-4x / week for the past month & would 2x month pick up a couple dozen, at regularly the same time range 2p-4p : so I figured perhaps there was some familiarity with a repeat customer} The female became impatient and seemingly (?) exasperated as she stated “…well just give it here (!), otherwise i’ll have to go (outside) and pick it up…” as though to blame me for an action that had not occurred. Judging by the remnants or debris that is litter – doesn’t seem as though anyone would & the amount of vehicle emissions have killed the Silverleaf Safe (bushes) – perhaps the opportune ‘crime’ of littering from extended wait times…IDK Should the female had been more cordial and more profession while stating “i’m sorry sir – __insert real/false__ – store policy we cannot take you ‘trash’ “, but instead I had the melodrama which has continued for several months…. I attempted to return, (inside) visit, perhaps 2 weeks later & he resentment mounted to the point where she ‘primes’ other employees against me – since I could sense reluctance from another employee – an older female – to whom I had attempted to explained this faux-ordeal and her reply was “I don’t want any part of that, that’s your two’s business…” – so obviously this employee continues to seek vengeance (???) or perhaps it’s animosity… regardless the total count of employee action of ignoring me is at 3 now and simply for an empty aluminum canister of mountain dew. Glad to know how others fill their time & why I won’t waste mine (here) any more.

Waffle House – Menu with Prices – 3907 Arkwright Rd, Macon

This is one of the best Waffle House locations that I’ve ever visited! Everyone was friendly and accommodating if not just a little slow on the service and the refills initially. In addition, one of our two orders was just a little off. However, the restaurant was wonderfully clean and the cook came by personally to ensure that our order was correct. Our waitress also definitely picked up the speed of service to the point where at the end of the meal, we were offered several refills – even as we were obviously done and just sitting, finishing our conversation This is definitely something that I’ve never experienced at a Waffle House before! The bottom line is that this is a Waffle House and often you’re not going to get the same service that you would at a 5 Star Restaurant that costs 5 times as much, requires advance reservations and a dress code. With that said, this is one of the better Waffle House locations that I’ve been to and I will definitely be back!

Waffle House – Menu with Prices – 621 Johnson Ferry Rd, Marietta

When my husband enter the Waffle House there was three workers.They didnâ??t even greet him when entering.One of the workers was a young Caucasian woman. She didnâ??t even move out her seat. She act like she didnâ??t want to take his order. In some way he feel they treated him like this because he was African-American. Antony was the only person who had customer service after my husband asked him to take his order. My food was over cooked (black)and the cook still sent it out the door with my husband. This is the worst Waffle House I ever had and on top of that they want pick up the phone. I am really dissatisfy and the food is not edible thatâ??s how bad it is ð??? My husband explained to Antony the food was burnt. They did nothing to fix the food. I will be calling corporate because not only the customer service suck the food also ð?? if it was me personally when I walked in the door and wasnâ??t greeted. I wouldâ??ve never purchased anything out of this Waffle House. Please check out the pictures below ?? Donâ??t give me something you wouldnâ??t eat

Undisputed Craft House – Menu with Prices – 1881 Saul Kleinfeld Dr, El Paso

I had read about this place so i was anxious to check it out. I finally did last night…was kinda disappointed. I was given a beer menu that was January’s….then another one for February. Im guessing the beers keep changing because they didnt have the one I picked for January’s menu. Had a young girl that wasnt too helpful in helping me in picking the beers. I asked her what i mostly drank and wanted to see was similar to my choices…she had no answer. She wasnt rude, but not helpful… When I walked in I noticed that the place was too lit. Thought it was bar not a Barnes n Nobles. The crowd seemed pretty chill and the music playing had variety which was a plus. Not a bad place but was expecting a lottle more.

Maria’s Sweet Deli – Menu with Prices – 149 South St A, Newark

Horrible experience!! I called to make a couple of orders for my coworkers to be delivered and the person taking the orders didnt understand the order. The 1st order was an omelet with onions, peppers, tomatoes, mushrooms and cheese. The second order was grits with cheese and 3rd order of cheese grits with scramble egg and cheese and turkey bacon as a platter. I asked for prices and they were charging me 6.00 for a veggie omelet by its self (which i didnt order) and the omelet with the ingredients that I mentioned before. I started to explain to the person on the other and of the phone that it wasnt correct and it seemed they slammed the phone on their counter and was yelling at a different person and told them to get on the phone to take the order right so im getting upset because this is happening and 30 minutes already passed and they had to take my order again but the coworkers were upset that these people were being unprofessional and started to cancel their orders. They need better

Sylvia’s Waffles – Menu with Prices – 2152 Drew St, Clearwater

What a disappointment. I haven’t eaten a liege waffle since my last trip to Belgium so I was super excited to try one here. Sadly, the waffle was a disgraceful imitation of the real thing. The dough must have been overworked because the waffle did not capture the delicate balance of density and lightness like a real liege waffle. If this was the only problem with the waffle I would have eaten a few bites, thrown it away, and never thought about it again. What annoyed me was that they served me a waffle covered in burnt waffle residue. While the waffle has sugar pearls in the batter (sugar burns) that is no excuse as I’ve never encountered a Liege waffle with any burnt areas in the 100s of waffles I’ve had in Belgium. Either their waffle iron was too hot or they didn’t grease it enough, I’m not sure. What I do know is that the fact they chose to serve it was an insult to Belgium as well my tastebuds. I didn’t bother attempting to get my money back or get a new waffle because: 1. The waffle price didn’t break the bank. 2. Even if they did serve me a non-burnt waffle the waffle it self was not worth eating anyway. Doing anything but walking away would have been an exercise in frustration. I just hope their other guests don’t know what a real liege waffle tastes like so they won’t be as bummed as I was.

URBAN, Restaurante – Menu with Prices – 18505 NW 75th Pl, Hialeah

So my review is a bit mixed, but ill keep it short. The place: A Wynwood in Miami lakes, modern, clean and cute. The food: When we speak of the food itself, just that, the food is great and worth going back for. HOWEVER: The service we received was terrible and the reason why we haven’t returned in the past 2 years, and probably never will. I would like to think the waiter was new, but based on how the night went, I can tell it was the waiter and the management. First we ordered beer, it was HOT, who serves/drinks HOT beer? Upon complaining, they said there was nothing they could do…. ok.. I guess? Then we ordered our food. I ordered a hamburger and my boyfriend said that he wanted a chicken sandwich, which the girl said “oh youd like XYZ sandwich then” and he agreed to her “chicken sandwich” suggestion. We wait for our food about 30-40mins, which is quite a while considering they were simple foods. My burger was great, I had a mushroom and cheese hamburger. This came with waffle fries which were surprisingly great (I dont like waffle fries) and it was all very good with me. My boyfriends “chicken sandwich” ended up being a FISH sandwich, which he cannot eat. We asked our waiter if we could please return it as we had not ordered this sandwich. Instead of comprehending and moving on, she decided to argue with us and tell us that we had given her the wrong name of the dish… like really? we told you the type of food and YOU suggested the name, yet its our fault? really? after arguing with us, she took it back and got his order (all with an attitude). I was almost done with my meal when he received his. AGAIN! she took his order wrong! AGAIN, we ask for it to be returned. This time we did not want to replace our order. Instead we asked to speak to the manager. After arguing with us AGAIN, she ran off to her manager.The manager comes back, and we expected some form of apology, not a free meal nor anything else, just an apology. NOPE, the manager was just as difficult to speak too and didnt take responsibility for the experience nor his employee. In the end, my boyfriend didnt get eat and we were charged for my food and the beers.

The Chicken Barn – Menu with Prices – 2601 Oakdale Rd # S, Modesto

The food is good but the service is actually horrible. I ordered on the phone and came in because I was in a hurry. Not one customer was there and they made me wait 15 minutes longer once I got there for a 10 peice chicken meal. It’s like they didnt want me to place a pickup order, they didnt like that. And the lady was rude. I really wont go anymore because the whole staff is actually VERY RUDE. 100% the rudest establishment I’ve been to. Horrible customer service.

Cali Home Grill – Menu with Prices – 410 E Chapman Ave, Fullerton

Most unprofessional and rude exhibit of customer service I have ever seen. Came in to simply order a drink and a side of fries…as I was waiting for my order, a soft spoken girl next to me accidentally spilled the tea she had just ordered all over the floor. When no employee made any type of effort to resolve the issue, I took it upon myself to help clean up the mess. One of the women in the front told the girl that they would make her a new drink. The girl just stood waiting there for a solid five minutes before another employee just gave her a blank stare and rudely asked the girl what she was doing. When the girl explained the story, the employee basically told her “too bad, so sad- we gave you what you ordered, you dropped it, there’s nothing we can do, so you can leave now.” Obviously the other employee (that I’m assuming is one of the owners) never communicated the story or made an attempt to make the girl a new drink as she promised. As this was occurring- I interjected, stating there was no reason for her to be so rude and aggressive to her customers without any good reason behind it. This then escalated into a loud argument between myself and the employee that carried throughout the entire restaurant in which this employee cursed, told me to shut up, and mind my own business, in front of many customers just trying to enjoy their meals. I think it’s important to note, that as this woman was screaming and cursing her main point was how “not rude” she is. Ironic. Near the end of the argument the employee told me that I didn’t have to eat there, to which I stated I would than like a refund since I never received my order. Unsurprisingly, she refused to give me my money back. Throughout the chaos no other team-member or either one of the present owners decided to interfere in order to help diffuse the situation. I was happy to stick up for an individual who didn’t want to raise concern about the way she was being treated, but the type of customer service and plain bullying that was illustrated that day should have never been tolerated to begin with. I didn’t get the rude employees name, but I’m sure her ‘less than sunny’ disposition will make who I am speaking of very clear. Also, the food is of poor quality and overpriced and i noticed many unsanitary health code violations occurring such as no hair nets, touching unprepared food without gloves, the smell of old oil, and not washing hands between different food orders.

IstanBulls Hookah Lounge – Menu with Prices – 29 Van Campen Blvd, Wilmington

Last night 2.1.19 we went out to celebrate with a love one for her birthday. We had reservations for a party of 8.The birthday girl arrived and her best friend were the first to arrive. 10 mins later myself and two cousins arrived. Once we got in and sat down Isoon(the worker) came over to explain the menu and ask what flavor did we wanna put in the hookah. Two of them had paid 14.98 and ordered drinks. Isoon came back and ask what did I want I said nothing at the moment I was trying to figure out what I wanted to do but I didnt wanna smoke because I had a sore throat. Isoo. Stood there with her hands together and said well its 14.98 and you cant just sit and hang out we run a place of business and its a friday night and you had a reservation of 8. I said so basically you want my 14.98 to just sit ok I paid for a glass of wine and begin to hookah as well. Keep in mind on a busy friday night it was 5 of us in the place myself and my family. Than about 10 mins later a couple came in. A few moments later our other family memeber arrived. Isoon came back over ask what she would like she told her and paid the 14.98 but Isoon had not brought the hookah just her drink. A few seconds later Isoon came and sak where was the rest of the party at this time it was 6 of us. 2 more friends were on the way. So we explained they were coming but we had no control over who showed up. When she stood there she said she wouldn’t bring the hookah out unless the other two came or either we paid the 14.98 for the two other people and she would bring the 3rd hookah. So we said ok no problem us 6 will just smoke out the two we have. The other friend soon Arrived and Isoon was back our friend stated said she would take a drink and she didnt wanna smoke. Isoon told her it was 14.98 for her drink (a corona) she said oh no Im not paying 14.98 for one drink Isoon than explained again we were there on a friday night when they are busy. Again at this time it was 9 people my family and a couple. Our friend eneded up leaving to meet us at dinner. Just a few seconds later our other friend arrive which would have had our party of 8. Isoon came back and ask her for her order she said no thanks I dont want anything im fine Isoon than explained again what she had said 6 times already. She walked away and was talking to the gentlemen who was working she came back and said you can stay and just pay the price of a drink. At this point you had already made $90 and we were disappointed because it wasnt explained correctly at the time of the reservation. If we had known we would have definitely went elsewhere. This was the worse experience ever not to mention we were in the back of the place with no lighting and every camera was pointed at us. So sad because they had plenty of space to put us young ladies they sat the couple up in front towards the tv and they had lights to see. We had to use the flashlight on our cellphones to read the menu. We wont be back.