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Our first experience with Lost Cajun was years ago at the original Frisco restaurant. With the expansion of locations we were thrilled to get one in Southlands, we love the food. We have never had a bad dining experience there until last night. Our server was a pleasant, eager to please guy who somehow added a $13 item to our final bill when the card was run. He apologized and went to find his manager who had apparently stepped out…more profuse apologies. The manager reappears, server tells us the transaction is being deleted. Twenty minutes later we?re still waiting for a corrected check. The manager is wandering around, didn?t come talk to us, the server kept talking to him, the manager reamed the server…we?re still waiting! Server was so upset and frustrated, he offered to pay our bill, we told him no way. Another five minutes goes by the manager finally appears at our table, tells me the incorrect check was deleted, hands me his card and comps our meal. Thank you but we offered to pay, we were upset mostly at the way our server was treated. He clearly needed his manager?s authority to correct our check but was ignored and chastised instead! I felt so bad for him and I told the manager I didn?t appreciate how he was treating his employee. No apology from the guy. It wasn?t about the comp (we tipped our server still) it was the entire process or lack of in correcting the check and the treatment of his server.

Liberty Diner – Menu with Prices – Newark Liberty International Airport, Terminal B Gates Level Concourse, Newark

Well, we did actually have a bunch of time to kill so it wasn’t a total nightmare but I can truthfully say that this may be the slowest service I’ve ever received at any full service restaurant EVER. It started off promisingly enough…we were seated in a cute booth and the tunes were a nice accompaniment to the retro diner styling. Our drink orders were taken quickly but that’s when things started to get weird. The adult alcoholic beverages were brought about 12 minutes after ordering and we were told the waters and sodas were coming right up. During the time we were waiting for our server to come back, an additional server stopped by and asked if we wanted to order something to drink. We told him we were waiting for our other drinks and already had a server. A manager stopped by as well and it was clear we were still waiting on our drinks and asked if we were ready to order. We were, but mistakenly thought we’d wait until our server came back with the waters and soda to do so. Eventually she brought the other drinks and took our order for food. 14 minutes after we ordered, the manager came back and ask if two of us would like to order something else because the items we ordered were not prepped. We said we would wait and they were able to get all the meals out together in another 15 minutes. We had to ask for silverware and ketchup and were told they had been busy earlier and had run out and they had to prepare more. Sigh. The food was fine…nothing amazing but certainly acceptable . We indicated we were finished and were told that our server would be back to pick up our plates shortly thereafter but it took about 10 minutes for her to return, clear the plates and give us our check. We went to pay and after we gave our card she realized that the check was incorrect and then went to correct it and brought back a check that was $12 more than the original. Because the payment was done on a mobile device she asked us if we would be tipping and how much. Odd. If an apology had been offered and a free drink or food item had been offered, I probably would be feeling a lot better about this place. I totally get we were at the airport but wow, this was pretty epic in its overall incompetence. Peace.

Ulta Beauty – Menu with Prices – 4200 E Carson St, Long Beach

On 3/31/19 I went in to make a purchase and I wanted to use a merchandise credit card that I hadn’t used yet. The cashier told me to swipe the card like 3 times under what it looked like a purchase with a gift card but it wouldn’t go through. So then she asked me to try again because she had it under the wrong section. I swiped the card again and it said merchandise credit on the screen, she said to swipe the card one more time. Cashier then says “oh there is no money on this card.’ So I told her that I was a little confused because I know for sure I hadn’t used this card. I was extremely certain that I had money on it. Cashier then paiged the manager over. The manager comes takes a look at the screen and says “oh it’s not going through because there is no money on here” she printed a slip showing a zero balance on the card. She said let me give you guest services number. I calmly said “ok no problem I will just give them a call and find out what’s going on.” I bought the products anyway. So later that day I called and spoke to Fabian, he said that there was no shopping history on the card and that when they had me swipe it more than once it actually deleted the funds from the card. He said he was going to send a report to the store so I can go back and get the money back on it. The next day 4/1/19 I went it and spoke to the same manager that I spoke to yesterday and I explained what Fabian had told me. She was very defensive and had a lot of attitude, she showed no concern in trying to help me fix this problem, she said that she didn’t know what he meant by the funds being deleted on my card and that they did NO such thing. I asked her to please call guest services and speak to someone. She went to the back room or something and after a few minutes another employee brings their phone to me and has me speak to Tomy, a woman from South Carolina. Tomy said that Fabian did not know what he was talking about and that they cannot check merchandise card balances on their system. I felt like an idiot, confused, cheated, no one seemed to want to help me figure out why there was no balance on my card. Tomy offered a phone number to call and get a card balance. Again, I was confused because that’s the reason I needed their help, because the card had zero balance. I called this number and spoke to a man who was super friendly and was able to check the history of the card. He said that there were no purchases done with this card and that when the cashier swiped my card twice it actually erased/voided the money on the card which is what Fabian had told me. He was able to put the money back on the card. THANK GOD! I went back inside ulta and got a balance inquiry from an employee on the register. I wanted to make sure the money was there and it was. The manager was no where to be found. She didn’t even come up to me and ask me if I had been helped if the problem was resolved. I didn’t even get an apology. SHE WAS RUDE, DEFENSIVE AND MADE ME FEEL LIKE A LIAR. I wonder if Ulta even trains their employees proper usage of merchandise credit cards. How many times have they done this to customers? I was so frustrated and angry that I had to go through all this just to fix a mistake that the cashier made. I don’t even feel like shopping at ulta anymore.

Volume Hookah Lounge – Menu with Prices – 580 W Arapaho Rd #181, Richardson

Sigh. I wanted to be able to write a 5-star review like everyone else- but I’m going to tell the truth. I came in last night with a party of 5 around 9ish. I’ll start off with the positives- and show how things went a bit down hill. This place is in Carrollton near a lot of other hookah spots and I came in due to the 5-star Yelp rating. It’s in an easily accessible location in the back of a strip mall- brightly lit sign- huge space- well ventilated, etc. you’re greeted by a friendly guy to pay the $5 cover (card or cash)– BYOB. Seated easily/promptly. We ordered 1 hookah/2 flavors and a few brought in beer/wine. No problems, flavors changed out in due time- good to go. Server never brought our ice bucket- for our beers- small things –as we were enjoying the music. DJ is awesome and played all high energy hip hop/R&B/house international vibe. Think the DJ could’ve let the songs play a bit before switching to the next, but again, small things. HERE is the problem: it’s 11:15p and I ask for my CC so that I can split the bill. My server hadn’t been back in awhile (initially thought he was super busy w tables…since he never brought our ice awhile back). So, I find another lady server and tell her I need my bill (and cc) don’t run the card- we’ll split the check. She tells me- our server had to leave the establishment due to an emergency and he’ll be back in 5 min. Ok. Not my problem? We just wanna pay. 11:30p. I say where is he? you know what just bring my card and we just want to pay and go. “He’s coming, I don’t know where he is”. Ok, now we have a problem. Explain to me what this has to do with my cc and where is my cc? do you have it? She goes back and forth and then the owner gets involved (wassim). Server tells me my guy has to log in with his code so that they can run my bill. Listen. I tell the owner that again- getting upset here and tell him I decide to come here and bring ppl- didn’t have to come to your establishment. All of this is unprofessional and that this is the FIrST time I have heard such a thing. Wassjm tells me he doesn’t want to argue w me, he’ll make everything right – offer a discount, and that I have to wait for this guy. I will say owner was a bit short- don’t cut off a patron when they are speaking to you/ especially a woman. Again, super upset now, and asked the lady who initially helped me – where the f* is my card? B/c now it seems we are playing games and either someone has left the place w my card or you don’t want to give it to me and it’s here. They literally held my card hostage until this guy came back. Another 15 minutes. This situation is finally resolved as my original server eventually brings my card outside to me and guess they decided to comp our bill. Per wassim, this has never happened before? Right!? You’re a new spot and your systems don’t have an override such that YOU as an owner can’t cash people out? Either that OR that server had my card and another group’s card on him and left the establishment. Potential Lawsuit?!? I’m giving 3 stars for the fact it is a nice chill spot, awesome DJ- and some dancers came out during this fiasco around 11:30, and they ended up comping us. Let this be a LESSON here for this situation to NEVER happen again. What if *I* had an emergency and had to leave? I’m supposed to leave my cc behind?? holes here that need to be fixed!

Junn all you can eat sushi – Menu with Prices – 1320 E Broadway Rd STE 101, Tempe

The sushi quality has been inconsistent and this was my 3rd visit. On my other 2 visits, I had an excellent dining experience and had an amazing server. She was patient while I decided what I wanted and even reccomend a few sushi rolls to me. She was my server the first two times i visited and I had an excellent experience. Last night my boyfriend and I went again and we had a different server, although the girl that waited on us the other times was still there. Upon being sat, we saw our server sparingly and she never came by to check on the food and never came by to refill our drinking glasses (water). Ironically, the girl who previously waited on me was very attentive and helpful. At one point, my boyfriend ordered a Volcano Roll and after around 15 minutes, our server asked if we got all we ordered and if we wanted anything else. We told her we were waiting on a volcano roll but that would be the last of our food. She said she would go check in the kitchen because sometimes it takes them a while to bake, understandable. She comes back 15 min later and we still don’t have the roll, she again says she will go check in the kitchen, we hear nothing back. ANOTHER 15 min goes by and the girl that was not my waitress this visit but was on the other visits comes to our table to check on us and we again say we are waiting on a volcano roll and it has been over 30 minutes. I see as she goes to check with the sushi bar about what is going on with our roll…. They had finished the roll and had it set out on the counter for pickup and our actual server paid 0 attention and it remained there. I then saw the girl that helped us, not our waitress, go to the manager and tell him how we had been waiting on a sushi roll for over 30 min and it was literally left out on the table this whole time!!! The manager comes up to us and apologizes but just wants to make sure we actually want the roll. We had been sitting here over 45 min waiting for a single roll and the manager just wanted to make sure we still wanted it? Did nothing to appease the situation. Our server only came by once to drop off/pick up the check, and she nor the manager tried to make it a better experience. I would not reccomend coming here on a Friday night or anytime you would expect a restaurant to be busy, they do not seem to be capable of handling a dinner rush. I might come back to dine here but I will request that specific server that has continued to go above and beyond to help the patrons of the restaurant while all others, including the manager, drop the ball. I will also be avoiding this restaurant on weekends and dinner times.

Freezer’s Sports Bar & Grill – Menu with Prices – 83 E Broadway Rd, Tempe

I have been here one time and will not go back. I am a server and have never in my life complained or wrote a review. I have also never been in a situation where I needed to leave one. However I went to watch the game last night with 2 friends. It took 30 mins before we were even greeted. And even then we were only greeted because the manager came to our table to ask if we’ve been helped. Finally the manager gets us a server. We ordered onion rings, mozzarella sticks, and queso dip. Our simple little appetizers took another 20 minutes to come out. At this point we called the manager over again, he tells us he is sorry and will take care of it. Our food was cold when it finally arrived, but we were so hungry and upset we didn’t complain. We got our bill and it was discounted 1/2 way. However our items were on happy hour which were $5 each so we were charged full price and discounted on the full price. It would have been cheaper for us to pay the happy hour price. And had it not been for the game we would have not stayed. I wish I would have read the reviews before going to this place. Believe the reviews!

Jack Astor’s Bar & Grill – Menu with Prices – 25 Carlson Ct, Toronto

Great experience tonight at Jack Astor’s. My family and I went out to a great dinner but had a very minor inconvenience with some cold fries. We weren’t upset but when we mentioned it to the server they were promptly replaced with fresh hot fries. Within a few minutes a very professional and caring manager showed up on her own to apologize for the inconvenience and also offered to remove the items from our bill. She really didn’t have to do that since that wasn’t our intention. We had already had them replaced which was more than enough of a compensation. We saw her again when leaving the restaurant and thanked her for her kind gesture. She said that they want their customers to have complete satisfaction. We were very satisfied and were touched by her kindness. We’ll be sure to be back. From the hostess and servers to the manager this place really knows how to treat a customer. From a minor inconvenience to a memorable dinner experience means a lot. They all deserve kudos! Thank you ð???

Bowlero Pasadena – Menu with Prices – 3545 E Foothill Blvd, Pasadena

I bought a groupon online so myself and my boyfriend decided to go on a Saturday afternoon to get our bowling on. It’s a nice place, though I think the Arcadia one is much nicer (bigger arcade, nicer bar, 2x as many lanes). Anyways, we were assigned a lane and wanted to get some drinks and food but our server never came. So, we decided to just start bowling and order whenever our server came. We bowled for 45 minutes without ever even seeing a server come our way. When we were on our 3rd game, I decided to ask an employee near the front desk about ordering some food. He said he would tell our server. Another 15 minutes went by and no one to take our order. The server for the group across from us was closing out the bill for them and I asked her if we could order something. She said she’s not our server and would tell the server assigned to our lane to come. Since we were waiting so long, she said she’d take our order and tell our server to put it in. She asked for our credit card to put in their system. After OVER an hour, our “server,” Matthew, finally came. We didn’t want to order beers at that point so just decided to get Nachos (2/5 for taste). He gave us back our credit card. When we were finished with our bowling, he gave us the bill and asked for our card AGAIN. Didn’t we just give it to them? He said the original time was to just put it on “file.” I don’t get that.Anyways, long story short, we’re not coming back. Horrible service, mediocre bowling. bowlero is supposed to be a higher end bowling alley but I didn’t get that impression. I’d rather just go to AMF bowling.

Saltgrass Steak House – Menu with Prices – 3320 Central Expy, Plano

My wife and I decided to try the new place. I remember the building used to be a Joes Crab Shack. We went in and the decor inside was awesome. Needless to say, that was the only good thing there. Once we sat down, our server came up to us and ask for our drink order and ask if we wanted any appetizers. We just sat only a minute and didn’t get to lunch on all over the menu. She brought our drinks and we decided to order an appetizer and our entrees. Our appetizer came out and ate some and we were waiting for our entrees which was 2 hamburgers. We waited waited waited and after 40 minutes we finally got to talk with our server and she said ” oh, you didn’t get your food” we said does it look like it on the table. The restaurant was not even busy at that time as only 6 tables were used. We then told her we want to cancel our order and to talk with the manager. With all this happening, the server was never engaging with us to keep us informed of our order or failed to look at us. When manager came over, we told him what had happened and wanted the cancel our order. He said our order was coming up but after waiting forty minutes, we told him we didn’t want it. He went to take it off the bill but no apology for the issue. Bad customer service. He acted like it was our fault. We ended up doing Dairy Queen which for a fast food restaurant, where much more nicer. Needless to say, We won’t be coming back to this location. informed

West end bistro – Menu with Prices – 5513 Pershing Ave, St. Louis

While the food was decent and the server did her best, itâ??s obvious this restaurant doesnâ??t have it figured out and is destined to fail. There was a single table of 14 people when we arrived and the rest of the restaurant was vacant. Yet…they sat us at the table next to them. That group was incredibly loud. Our server apologized but it took us standing up and moving ourselves to another table to be able to hear each other. Our orders took so long to prepare that we thought they might be short handed in the kitchen. The server told us that wasnâ??t the case and the slow delivery was due to the large table. It seems odd that a restaurant that is otherwise empty couldnâ??t handle one table. What if three tables of 4 or 5 showed up? At the end of the meal, the server apologized profusely for the incredibly long wait but the manager didnâ??t come over and apologize or comp a meal which youâ??d expect in this circumstance. When the server brought the bill I handed her my credit card. As I went to sign the credit card receipt, I noticed we had been double charged for each of our entrees. Again, an honest mistake for which the server apologized but neither she nor her manager could figure out the credit card machine and had to refund me the difference in cash. It pains me to see what could be a great local addition to the neighborhood run so ineptly that it wonâ??t be here for long.

Bacchus Wine Bar & Restaurant – Menu with Prices – 56 W Chippewa St, Buffalo

We had the absolute worst dining experience. Whenever we travel to Buffalo Bacchus is a must, as we’ve enjoyed years of dining here. Tonight the server spilled the juices from a mussels plate all over my partner’s hat. He looked at the spill and quickly walked away with the empty starter plates. I had to get up and ask another server to please bring me a wet cloth to clean the hat. As I was walking to the rest room our server saw me and offered club soda to clean it with. All is well…accidents happen…we’re not going to make a huge fuss. Anyway, we wait and wait and wait for our food. We finally ask another server to please check on our food. He says “it’s coming right out”. Several minutes later we track down our server and ask him to please check on our food. He goes to the kitchen and doesn’t come out for several more minutes. At this point we’re pretty sure that our food has been sitting at the pass waiting on our server. Sure enough he brings out 3 cold dishes. So why did I give 5 stars? Because a manager (I think his name was Garrett) handled the situation in a manner that was above and beyond. So my rating represents the countless great meals and services we’ve experienced here over the years AND for the manner in which our unpleasant experience was handled. It’s not how you handle issues when it’s easy, it’s how you handle your customers when things are difficult…and Bacchus/Garrett stepped up. We’ll be back next time we’re in Buffalo.

Taqueria y Antojitos Ricos – Menu with Prices – 714 Military Road #281, Brownsville

We have been loyal customers for many years. I have always spoken highly about this taqueria but today I had a very upsetting experience where I was brought a warm Mexican Coke (as if it was outside), I was provided with a cup of ice but the flavor was not good. I asked for a regular coke but from their cooler and they brought it. After we ate I was ready to pay the bill but noticed they did not remove the “warm” Mexican coke. I asked why and the server said the manager said no because I should have refused it upon delivery (I was nice enough to try and drink it with ice and you tell me tough luck? Mind you the bottle came open anyways.) I told the server to tell the manager that is this little insignificant matter worth my loyal business? Sure, the coke is not much but it’s the principle of the matter. She just apologized and said that the manager said no and he is not available. She also told me next time I…..but before she could finish the sentence I told her “there won’t be a next time.” Therefore, today was the last time I will ever go back. How sad that customer service could not be rendered. I guess our regular bill of $60 is nothing to them.

Tropical Smoothie Cafe Menu with Prices 3400 Washtenaw Ave, Ann Arbor

Horrible, humiliating and embarrassing experience at this Washtenaew Ave location in Ann Arbor, Tropical Smoothie Cafe. Thursday evening 7/25/19 approximately 6:35pm , I was told by cashier after ordering a smoothie and sandwich that my $20 bill was counterfeit. I was in shock and disbelief because I had just gotten money out my banks atm. The cashier marked the bill again with an old dried up “counterfeit pen,” said, “yes see here it’s not the right color this is counterfeit $20,” cashier shows it to the acting manger, whom never gives her name nor is she wearing a name badge and it was confirmed again that the $20 bill is fake. By this time there are several patrons waiting in line watching and staff members behind the counter snickering and laughing throughout the whole ordeal. I was told to pay with something else because I would not be served otherwise. I asked to make a report of some sort instead of just walking away from my hard earned money. I was informed by the “acting manger,” that they could call the police other than that I would be out of 20 bucks. I told the acting manger because the real manger was not available to go ahead and call the police. The acting manger stayed on the phone for several minutes while I’m waiting to speak to the authorities. The acting manager then pops out from behind the counter with a lame apology an envelope with names on it and an email address. The envelope had my $20 bill in it . She told me all the water marks were there and in deed the $20 bill was REAL! The envelope had Kennethpatoniv email address, manger Karrisa and Senyeah the cashier written on it. So the acting manager for that particular evening did not put her name on anything as if she was not involved or in agreement with all that had took place. Most humiliating experience ever! BEWARE of untrained manger, staffers and cashier who will take your money because the cheap counterfeit pen that they used was inaccurate.