2ulojle

.
.

Not typically one to review, but after years of remarkable service, this is way overdue. My wife has lived in Austin for 25 years, orders flowers for clients and friends regularly, has likely used every, or almost every, local florist in town and has arrived at the point where she ONLY uses Mercedes. So it follows that that is how I found ’em :). I’m not a flower guy. Like them. Just don’t get the big deal. That said, I can absolutely tell the difference in quality and presentation when comparing arrangements from Mercedes to those from other shops. You pay a bit more, but the value added substantially outweighs the incremental cost. Worth noting, too: multiple instances of some of the best customer I’ve ever experienced. More than once, when I’ve had a special request or short notice order, the owner has made it happen and then followed through with a phone call/text to give me an update or let me know that the job was complete. And I know that it’s entering the mainstream after Amazon began doing it with their package delivery, but I think Mercedes Flowers was one of the first small businesses to take a picture of the delivered arrangement and email/text it to you right as it arrived. Peace of mind knowing that/when it got there and exactly what it looks like. This business was ahead of the curve and it goes to demonstrate where the owner’s head is at when it comes to customer service. All in all, Mercedes Flowers sets the bar when it comes to a well-run, customer-centric family business. Keep it up, y’all, and thanks.

Spruce Flowers and Events – Menu with Prices – 1621 E Hennepin Ave #225, Minneapolis
Guys & Dolls Billiard – Menu with Prices – 1519 Williamson Rd NE, Roanoke
Giant Eagle Bakery – Menu with Prices – 2501 W 12th St, Erie
Crystal Mountain Water – Menu with Prices – 275 Quality Cir NW, Huntsville
Bob’s Discount Furniture and Mattress Store – Menu with Prices – 1860 Main Ct, Chula Vista
City Furniture Millenia & Outlet – Menu with Prices – 4779 Vineland Rd, Orlando
Slice of Italian Heaven – Menu with Prices – 4985 W Irlo Bronson Memorial Hwy, Kissimmee
Hair By JoNelle – Menu with Prices – 4205 S Gilbert Rd, Chandler
Amazing Cake Creations – Menu with Prices – 2922 E Chapman Ave #202, Orange
Big American Deli – Menu with Prices – 1400 Castle Hill Ave # 1, The Bronx
Amazing Cake Creations by Christine – Menu with Prices – 5853 Pecan Rd, Ocala
Rouses Market Menu with Prices 600 Arlington Creek, Center Ct Blvd, Baton Rouge

Spruce Flowers and Events – Menu with Prices – 1621 E Hennepin Ave #225, Minneapolis

I’ve ordered flowers for my sister from here twice and opted for the designer arrangement both times. I live in Texas and wanted to give my sister (who loves flowers) something better than mainstream/corporate companies, but I needed a company with a modern online ordering option. Spruce has gone above and beyond both times. Their website is easy to use and easy to order on. I had no confusion or uncertainty about costs or delivery addresses. In terms of quality, my sister has LOVED both arrangements. I’ve seen pictures and they are beautiful. This last time, for her birthday, I ordered her a “whimsical” designer arrangement and was worried when I hadn’t heard anything on delivery. I emailed the company and Elise responded within minutes and assured me her flowers were on their way. I will always use them to send her flowers for as long as she is in the Minneapolis/St Paul area.

Guys & Dolls Billiard – Menu with Prices – 1519 Williamson Rd NE, Roanoke

The bar guys & dolls does not have reliable customer service or respect for customers; they also do not give a receipt for small purchases, there is a certain customer or that is allowed to sit at the bar, use the the back bar and anytime he wants, while sitting at the parchment a customer named ****** ***** he was called out by the manager by name after entering the billiard, he began to remark what? Then suddenly started a conversation not referring to anyone. (In his own words) i don’t want to be called by (his name) unless (he) is having some occurrence with his *****, he then seen me looking at him from the wording of his sudden conversation and lack of manners. He stated what the ***** are you staring at and walked by staring me down and then walking away asking me if i want trouble telling me “he” the right man for it, then continued walking to the back and entering behind the bar, he returns still on the same conversation staring me down and cornering me in my chair WHAT THE ***** DID YOU SAY WHAT THE ***** DID YOU SAY then starring me down with his fist doubled up at me. I didnt say anything but who are you? ****** is around 300 pounds i am 189 pounds He walked away and sat down eating MCDonalds, that is unprofessional and spying, i got up and left throwing my coffee in the trash and filed a police report, he drives away in a mercedes. The manager who is the regular did nothing but sit there and play cards at a billiard table designed for customers and wouldn’t call the police in my defense, i am no longer a customer for: Guy & Dolls Billiards I would also like a letter from you why you would allow a customer to be treated in a manner that would bring that kind of harm to me and why the manager would not call the police or offer to break up the fight she started after a letter of apology i would conclude never to business with you again.

Giant Eagle Bakery – Menu with Prices – 2501 W 12th St, Erie

I ordered 2 cakes, balloons, and flowers. To be delivered to my wife’s surprise birthday party at a local restaurant. When we got there, the balloons and flowers were there but no cakes. I called and spoke with the manager and she put me on hold for a few minutes, and then informed me the delivery person indeed, forgot the cake and apologized and sent a gift card for my troubles with the cakes. Thank you, and I know mistakes are made. I will continue to do business here when I’m in town.

Crystal Mountain Water – Menu with Prices – 275 Quality Cir NW, Huntsville

I’ve had two accounts for many years. I think it’s been around 9 years. Have one account at work, and had one account at home. I had to cancel the home account because the delivery schedule changed almost every month. I would get random deliveries, or not get a delivery at all. Sometimes my empty bottles would sit outside for a month. I just couldn’t keep storing empties until I hit the delivery lottery. My work account has been great, though. And the customer service has been pretty good.

Bob’s Discount Furniture and Mattress Store – Menu with Prices – 1860 Main Ct, Chula Vista

If you want to deal with an added headache, go here! Other than the in store sales associates, this place is ridiculous. We were scheduled for a white glove delivery, and was also told we would get a courtesy call the day before with a time frame window for the arrival- no call. Red FLAG 1. Now the morning of, still no call… I decided to track it myself and it says YOU ARE THE NEXT STOP. IN 10 mins. (We are moving and I was at the old house) so no one was even there. Then they finally call 10 mins later saying there outside. While I get a text at the same time saying they’re 10 mins away. They ended up having to wait since i had no idea they were coming and I wasn’t there but I rushed over there… when they arrived they put everything in the garage (even though they were supposed to bring it up and assemble). When I called to find out why it wasn’t brought up like it said on my receipt, the store said because the paper for delivery was signed there wasn’t anything they can do now. We called AGAIN, this person said they would add us to the deliveries tomorrow. At the end of last delivery. We thought ok, great. Well the next day we waited until 7pm. NOTHING! Called again , they said oh, it’s not guaranteed. It has to be approved….. no one told us that. She then told us it wasn’t…. she said she would do it again and we would know that night if it’s approved…. nothing. Now this morning they couldn’t even find out order when we called… finally did. And now they’re saying they will be here this afternoon. Hard to believe. We have been sitting on the floor for a few days and two of the chairs to the dining table had footprints on them!!! UPDATE: so the assembling abs delicensing people came at scheduled time… began to unwrap items and table top was cracked and bench was completely broken. Now we have to wait for that. Then they couldn’t bring the sectional up because it wasn’t listed on the list they were given. So they left. I called very upset wanting the whole order canceled and spoke to Ian. He was very nice along with the first girl I spoke to and he personally is coming out tomorrow to assemble the sectional for me. If it wasn’t for him , I would have canceled everything. But the customer service line is absolutely no help along with the delivery dept.

City Furniture Millenia & Outlet – Menu with Prices – 4779 Vineland Rd, Orlando

Joshua and the first delivery guys were amazing. Our issue started when we received a phone call from the delivery guy trying to verify that we had been made aware that the 6th chair wasn’t on their truck and had been labeled incorrectly in the warehouse – which we had not. Within 20 minutes of this call, I got a call from someone in the warehouse. She started out lying to me saying the chair was on back order and then when I told her that isn’t what the driver told me she changed her story. Then instead of fixing the issue she just argued with me. I told her she should have a manager put the chair in their car and drive it over to me. She said okay, you want to talk to a manager (which I had not said) and out me on hold for 20+ minutes. Once she came back on the line (without a manager) she told me once the delivery for the pieces they did have were delivered she could see about having the 6th chair delivered same day. I am STILL waiting on that phone call. Our salesman Joshua, called later that evening to check on everything and had NO IDEA that all the pieces had not been delivered. He said he would call them and find out what was going on. I finally called him back around 8pm and he told me that he was told they chair would be delivered same day. Also, the reason I make such a big deal out of getting this chair same day, is we planned a dinner party; I ATE DINNER STANDING. I finally called the customer service line myself and got Kelvin. All he kept offering me was Wed/Thu delivery. We are not available Wed/Thu to accept delivery and after going back and forth with Kelvin on getting it this evening, I asked for compensation and was offered a $50 gift certificate, which I was told at the end I would receive once I accepted delivery of the final chair. Then Kelvin tells me Friday isn’t an option for delivery either, I can have Thu or Sun. Again, not available. BUT WAIT, there’s more! The chair was delivered the NEXT DAY instead of the following week as discussed; your delivery guy called me and when I returned his call (because again, I WASN’T AVAILABLE), I told him just to leave it because I didn’t want to go through this again. He text me a photo of the chair to prove receipt and it’s in a box. The other chairs came put together, so I called him back and he told me he couldn’t do anything about it to call customer service. I work in customer service; at this point a manager at the warehouse should have delivered it separately and we should have been comped a chair cost for the inconveniences/lies. We honestly don’t want to do business with this company anymore. We enjoyed our experience with Joshua and the FIRST delivery guys, but basically the customer service has been awful. Oh, and I still haven’t received that $50 gift certificate.

Slice of Italian Heaven – Menu with Prices – 4985 W Irlo Bronson Memorial Hwy, Kissimmee

This place is an end to end disaster. Order pizza/wings from ANYWHERE else. Delivery took over 2 hours for 2 pizzas, some onion rings, and some mozzarella sticks. When the items finally arrived, they were cold (obviously) and they “must have forgotten” the 2nd pizza. The delivery girl backed off $14 at the door. When I got upstairs, I found the mozzarella sticks void of cheese, packed in the same container as the onion rings, and surrounded by dirty ketchup packets (no marinara). When I called back to the store to speak with a manager, I was told the manager was not going to be in until 10:30 PM and that the store was “a cluster f**k” right now. I was given the mobile number of “David” and was asked by the cook to send him a text to discuss a cash refund. I sent an informative text but have yet to receive any form of response. I really wish I had looked this place up before calling a number on a flyer. Believe EVERY review on this site. This establishment is truly 1 star.

Hair By JoNelle – Menu with Prices – 4205 S Gilbert Rd, Chandler

If you want to feel valued and appreciated as a customer, stay away from this business. After months of trying to get an appointment, I FINALLY got one and was told I needed to put a $50 deposit to hold the reservation. Despite my hesitation, I mean it took months to get an appointment, I agreed, writing “ok” in a text along with my email to send an invoice weeks before the appointment. When I went to follow up with her the day before that I hadn’t received the email asking for the $50 deposit, she very casually said “I never got your money, so I gave away your appointment.” When I showed her the screenshot of our texts that showed that I, in fact, provided her with the info to bill me, all she said was “oops, I never got your text. The best I can do is reschedule” and the next available appointment was one month later! No, “I’m sorry I can make this right by staying late one night to accommodate you” No “I can give you 10% off your next service to me” no attempt whatsoever to make it better. She must feel very confident that her client list is strong and going to last forever. My business clearly was not wanted.

Amazing Cake Creations – Menu with Prices – 2922 E Chapman Ave #202, Orange

This is not based on the quality of their cakes, as I did not get the chance to place an order. This review is on their customer service. Very unprofessional. I reached out to them via Instagram to get a quote for a cake for a baby shower. Grace responded to me and asked me to send over some examples. I sent them over and was told I would get a quote later that day. I waited 2 days, no response. I sent another message and Grace responded immediately, saying they had a death in the family and that she was very sorry. Understandable, life happens. She then proceeded to ask if I wanted a quote still. I said yes. She sent it over, and the quote was fair. So the next morning (which was on a Friday), I sent a message saying I wanted to place the order and asked how we can get started. Weekend came and went and now here we are, Monday. Nothing. I sent another message asking if I could place the order. Silence. At this point, I needed to know if I need to find a plan b, since the baby shower is now 4 weeks out. When I first contacted them on 5/31, I still had a bit of time. Now it’s 6/10. So I decided to try and text the number they had on their Instagram. What did my text say? Just simply that I wanted to place an order but have not received a response, and if they didn’t want my business, a response would’ve been great. Of course, Grace responded to my text right away. Her response was she replied. I told her that she did not. Her next response? That she forgot to hit send, but it’s probably best not to move forward at this time. That was such a waste of time. I’m sorry, but if I knew I had a potential new customer, I would be following up with them…not have them chase you for their business. Their work is beautiful and I have no doubt the cake would’ve turned out great…but they just lost a customer because their customer service and communication is horrible.

Big American Deli – Menu with Prices – 1400 Castle Hill Ave # 1, The Bronx

They are disgusting and very unprofessional . U guys should not be on grubhub as delivery knowing u donâ??t have a delivery guy (most of the time) i ordered over 21.00$ of food and for delivery and even tipped 15% they didnâ??t even call me grub hub did 30 whole minutes later . Before grub hub called i called The restaurant to see whatâ??s going on , just for the guy to say very Rudely that he have no delivery guy . The least u can do is explain or remove urself for delivery ! On grub hub , imagine how many people r ordering with their card and consistently getting canceled on. Their reviews are terrible on grub hub i read Them a little to late ! Smh when I called the restaurant before grub hub reached out to me . The man picked up saying .. HES busy and canâ??t talk so for me to call grub hub and hung up in my ear . Thatâ??s not how u treat customers that payed your business. Never again I would give them -0 stars if i could !!!! Donâ??t ever do delivery now I have to wait 4 business days for my money to return .

Amazing Cake Creations by Christine – Menu with Prices – 5853 Pecan Rd, Ocala

Rouses Market Menu with Prices 600 Arlington Creek, Center Ct Blvd, Baton Rouge

ROUSES!!! The Louisiana superstore!! Everyone is extremely helpful and friendly. In every department I went through, at least two employees asked if I needed anything. In the meat department, I was asked 4 times! The butcher block delivers on there promise of fresh cut because what I desired was just that, freshly cut to my specifications. This is the epitome of customer service. The store was really busy and the employees were still able to give excellent service. The seafood department is the same way. There were no boiled crabs available and I was informed that if I had 15 minutes to spare, they would boil some for me! Once again, the epitome of CUSTOMER SERVICE. While I waited. I visited the sushi bar for a Teriyaki bowl that I was able to partake in at the sitting area while I watched tv, all provided by Rouses. The store director/manager was walking around making sure customers were satisfied and that everything was where it needed to be. If you need anything, I’m am confident that this Rouses can provide it. From fresh flowers, fresh sushi, to boudin, Rouses can provide it! Oh did I mention, they deliver! That’s right Rouses delivers! All you have to do is order at Rouses.com and they will deliver. I’m not sure the limits on the delivery service, but I applaud the fact that this service is offered. Rouses, home of the holy trinity and my business!

daekr