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I booked a tour yesterday for 6 of us. When we arrived there were no bikes available for our tour. They scrambled and we ended up taking the tour in the tuktuk. Zack was a wonderful guide. It was a disappointment, that we weren’t able to have the tour on the big bike. When we did a similar tour in Portland, we had 5 guests. The company we used were able to provide the tour with the big bike. They filled the bike with other guests totaling 10 people. We didn’t have to be a group of 8. I don’t understand why your company can’t provide this service. Your website, doesn’t give alerts when you register as a group less than 8. You don’t provide refunds when you’re not able to do the tour we thought we signed up for. I understand that you require a group of 8, but took our money and could’ve fulfill the reservation requested. And then couldn’t give us a bike for 6. Your website needs help. We are very disappointed. Your front desk person, told me that I had received a call confirming our reservation but again I never received a call, voicemail or email letting know that you weren’t able to provide the services paid for. On the return of our tour, he told me I actually didn’t get a call. A lot of miscommunication. Unfortunately, we won’t be using your company again. Needs help with website and front desk. My sister law in, celebrating her 80th, took a glass. She didn’t realize it was $10. She wouldn’t have taken it if she would have known. I believe after all the mixup we should at the very least be credited the $10. Rebecca Karver Sent from my iPhone

Hilton Ocala – Menu with Prices – 3600 SW 36th Ave, Ocala

Traveling on Business from Miami to Atlanta, I decided to stay in the Hilton Ocala after seeing a discount for military appreciation rate. Oh boy. I wish I had never made that decision. I usually make my check in thru the Hilton app, however, my phone was dead. I decided to go to the front office and realized that I would do the check in with them instead. Again, I regret making that decision. The front desk supervisor, Christopher, asked for my Military ID, which I realized that I had left home. He told me that he had to change the rate from $75 to $116 or $40 more. I was in the travel, and I got upset because this is the first time this has happened to me at any Hilton Hotels. I have stayed in many Hilton Hotels throughout this year and I never had an issue until now. If I had made the reservation thru Booking.com, the rate will have been $92 a night. Moreover, I had stayed in this hotel before and it’s been great. I request a cancellation, who he told me that if he canceled the reservation, he will charge me for the night. This was Memorial Day Weekend and I’m sure they were booked. I think the Front desk supervisor was upset that I got such of a great rate. I was able to do the check in using the app. However, this individual called me to my cellphone and told me that if I didn’t come down in person, he was going to change the lock of my room. Wow. What a way to screw a customer. Specially to someone like me that uses their services continuously. That’s why I believe this was more a personal attack than a policy enforcement. It took me a while to chill out and realize that at the end of the day, this front desk supervisor wasn’t worth my time. My negative experience with this hotel came down only to one person: the front desk manager. I called the Hilton Honors phone number, and it was a waste of time. I spent an hour on the phone, and nothing could be done. Apparently, the front desk supervisor it’s like an all-powerful character from a comic book. All had to be done was to tell me that they honor the request this time, and that for next time they will enforce the military ID. I would have been very thankful. I am a Hilton Gold member, and I used to be a Diamond member. I have the Hilton AMEX card which I have used in many occasions. I really want to see how Hilton as a company will handled this. If being a loyal member and a user of their chain doesn’t mean anything to them, then I’ll see what their customer service it’s all about. I wonder if the General Manager will give the front desk supervisor a pad in the back and say “job well done” for fleecing a customer $40. I will continue to use other Hilton hotels when it’s convenient, However, I guarantee you that if Hilton does not really care of how much business I do with them, they will not be my first choice. Also, I won’t be using the app, which in this case seemed to be useless. I had had many grateful experiences with Hilton, but I will remember this event and you can rest assure that Hilton Ocala lost my business.

Gallerie Bar & Bistro – Menu with Prices – 401 N High St 2nd Floor, Columbus

One star because they lied about the parking over the phone and essentially told me “too bad” when I pushed back. The manager made me actually go to the front desk to figure it out myself, rather than accept responsibility for her staff and handle it for us. What happened? I booked a reservation on OpenTable, which said there was free valet. Makes no mention of the garage parking, and even though I assumed parking in the garage would be free too then, I called just to double check. I call the restaurant and ask “can I park in the garage” to which the person says I can. I then ask “is it free” to which they yes, I just need to get a sticker. Keep in mind, none of us have mentioned valet. Ok cool, I don’t want to deal with valet so this works out great. I drive over, go through the sign for hotel parking into the garage, get a ticket, and go on my merry way into the restaurant. At the end of the meal, I ask to have my ticket validated, and the waitress tells me that they only have free valet and can’t help me. Wtf? I explain I called and asked if it was free to park in the garage and give a time. She goes back and gets a manager. The manager comes out, and says the same thing, I’m SOL and should have parked in the garage. She also keeps trying to try and trap me into gotcha moments by getting me to admit I knew valet was free. I don’t hide that I knew that, but I keep trying to get her to understand it’s completely irrelevant and I called to ask if I could park in the garage and was told yes and it’s free I just need a sticker. She again keeps implying I was mistaken, which #1 I’m not an idiot and #2 clearly if I’m asking about parking in a garage and having my parking validated over the phone, I’m not talking about valet. So we have more back and forth, the manager that came over isn’t budging and keeps telling me there’s nothing I can do and they aren’t validating or paying my parking. She tells me I can go to the front desk if I have any more issues (but of course she won’t go and clear this up for me like a professional who accepts responsibility). So i go to the front desk, and thank God they clear it up, because parking rates are insane per their site. They give me a card to use on my way to let me out of the garage. The lady at the front desk was nice and willing to fix this. The restaurant was a total joke and nobody was willing to accept responsibility. I will never be back. I’ll tell people to never go there. And I’ll put this review in other places. Total crap customer service by the manager who came over. Oh and that award should be rescinded because your $18 burger was drier than the Sahara.

Holiday Inn Fayetteville-I-95 South – Menu with Prices – 1944 Cedar Creek Rd, Fayetteville

I wish I could give it negative stars!!! Twice I booked a room in this hotel for our drive down to Florida from New Jersey, once on the way down and again on the way back, and both times we wound up staying at a different hotel. On the way down, the screwed up our reservation and tried to book me for 2 rooms instead of 1 room with 2 beds, and then 2 hours before my check in they let me know they do not have any availability at their location. I booked the room 3 months before! And now this time, we booked it the day of, and they took my credit card for the reservation and after 8 hours of driving with my husband and 11 year old daughter here from Florida, they would not rent us the room, because my license has my maiden name on it and my new credit card has my marriage name, even though the first name and middle initials are the same and the last name matches my husbands and he showed his ID. WE were simply told there was nothing they could do and that we would have to find somewhere else to stay! this is all happening at 8:30PM!! I have never been turned away from any holiday inn before, even using other family members cards with completely different names, and to be turn away at night over 500 miles from where you live with zero options or suggestions by the not so caring staff at the holiday Inn is unacceptable. I understand the Front Desk man was over worked, as he explained, the usual front desk person walked out on him last night and he has had to pull a double shift. I was very understanding as we had to stand there and wait for him to tell this tale of woe to another patron just checking in before he got to us, even after suck a long drive. All I ask is for a tiny bit of respect and caring as I showed, and instead I was told there was nothing they could do and sent away with my child. I WILL NEVER STAY AT ANY HOLIDAY INN AGAIN! I WOULD HAVE BEEN TREATED BETTER AT A HOMELESS SHELTER FOR FREE!

Santa Monica Proper Hotel – Menu with Prices – 700 Wilshire Blvd, Santa Monica

I was flying to LA and made same-day reservations on my Bonvoy app, which had few other Santa Monica options. I have a bunch of favorite Santa Monica hotels that are not on the Bonvoy app, but since my plane was taking off, just chose Proper.I then tried to make dinner reservations. There is no local phone number on the web site. I called the main reservations number. She tried reaching the hotel to make dinner reservations. She told me that neither the front desk nor the restaurant was picking up. She said she would have them call me back. I did not receive a call. One of the hotel restaurants but not the other was on OpenTable so I made a reservation through OpenTable.Forget the grand portico of many luxury hotels. It wasnâ??t immediately apparent where the door was. I found my way in. It also wasnâ??t apparent where the lobby was. I found a tiny stand up desk with a long long of people at it. Two people to act as check-in, concierge, information etc. I had used the Bonvoy app because for a business trip, I wanted electronic check in, electronic room keys, electronic check out. Instead I was in a line behind tourists learning from one of the only two staff members at the hotel how to rent bicycles. One of my pet peeves is trendy hotels (like the Marriott Accor brand) that are expensive but have no concierge and rely on untrained front desk clerks to provide local knowledge. With the orientation on bike rentals finally complete, I was able to check in. The front desk person was charming and helpful.Immediately after checking in, the power went out. That meant no WiFi. I tried the hotel phone system. It didnâ??t work. I looked for a flashlight and could not find one. I took a shower in the dark by the light of my cellphone and took a nap. After an hour I headed out. There was a guard checking the hallways. In a blackout, I would have expected someone to knock on all the doors. I donâ??t know how others would feel in a completely dark room with no contact.I took the stairs to the rooftop bar and restaurant. There was emergency power. The staff were friendly. They couldnâ??t give us a table because none of the existing guests could pay their bill to free up tables. Nevertheless, I had an enjoyable time at the bar waiting for my dinner party. He had trouble finding the entrance and the restaurant but we had a great dinner. The service was excellent. The food was good. And the power came back on. We mad fun of the female staffâ??s â??Handmaidenâ??s Taleâ? uniforms. Our server laughed and said â??Handmaidenâ??s Taleâ? was definitely the consensus on the uniforms. They said they would get new ones.This morning the room phones still did not work. I could find no way to call the front desk other than the toll-free reservations number.I went down to breakfast. Very cool vibe. Again, charming staff. It did take 30 minutes for me to receive a bowl of oatmeal. Still, Iâ??m hanging out in the lobby and I like the vibe.Overall, I like the vibe here. I love the rooftop bar/restaurant/pool. I saw a yoga class on the deck. I like the location near the ocean. I can walk to my morning meeting. Iâ??d like to stay a few more days.Itâ??s clear that this hotel is new and that the Proper chain is new. They have a great concept. They are hiring good customer facing staff. It appears that despite having no one training or managing them, the staff are figuring things out. If the Proper team ever gets good operational management and thinks through things that all well-run hotels figured out long ago, this could be a luxury hotel with great service. Until then itâ??s still a great luxury hotel that requires much patience and for guests to be in no hurry. Who knows when you will be able to check in, get service, receive your food, reach a hotel staff member or find anyone to attend to your reasonable needs.Iâ??ll check back on a future trip.

Santa Fe Sage Inn – Menu with Prices – 725 Cerrillos Rd, Santa Fe

Very poor customer service. I called in to make the reservation, and when I mentioned a cheaper price online, the desk person rudely told me to make the reservation online then, and not bother her. I asked for a manager, and made the reservation for me, my wife and my daughter. I was asked for a single king or two queens. I said a single King and a rollaway would be fine, but they don’t have rollaways, so I said I’ll need two queens then. No problem. When I got there, it was a single king, and the woman behind the desk said it was my fault because I requested a single king. I asked her how I know she doesn’t have rollaways, and why would I request a single king for 3 people? She said there were absolutely no other rooms available, so there was nothing she could do that night. The parking lot near our room had 20 spaces. 8 were filled. In the main parking lot it looked like 1/2 full. They might have had 100% occupancy, but not likely. She said she could get us into a 2 Queen room the next day. I said that would be fine, and I’ll plan on moving tomorrow. I got a call from her at noon the next day, asking why I hadn’t called and if I didn’t want to change rooms? I said no, I didn’t think I needed to call you to change rooms like we agreed to already. She said, Oh, yeah. OK, I’ll get that done. We got another room. It was fine, but what a hassle, and the staff was NOT helpful, or courteous at all. I will NOT be coming back to this hotel to give them any more money.

Rheas Hot Links – Menu with Prices – 201-229 South Oakland Avenue, 204 S Fannin Ave, Tyler

Well today, I went to hot link place for my husband to take to his job. Normally the ladies are great always. But, we have noticed the last 3 visits havnt been that plesant from just (1) employee. But, we will still speak but her attitude us nonchalant. Anyway, today she came to window, didnt speak, and I ordered. Then came back gave me price and I gave her my card. Told her the chip doesn’t work as I handed to her. She looked at me, and still took it. About 5mins later, she comes back and says, my card dont work. Well, 1st of all, it works fine but the reason I told her in advance is for her to do it as credit or without chip usage. Anyway, i told her, I will give her cash. She handed her hand out for my cash, but still had my debit card. I told her to give my card 1st, then I gave her a $50 bill. She took a min and came back with $26 change. I looked at her funny and asked where my receipt she said since I didnt pay with card, I cant get a receipt. I asked how much was it again, she looked at me with a attitude and said, its right. $13 from $50 is $26 and I told her its incorrect and then she shut window on me and started talking to other worker. I bought 14 links, which she gave him the smallest links in there and a strawberry fanta, no ice. Maybe she gaving a bad day. But, lately she has acted this way. Idk way, i haven’t done anything to her and idk her either well. I drove around to front door, went in with food and money. Told the smaller dark lady, who is always sweet and she asked what i bought, told her and still that lady tried to say, 50-13=26, and thats what i gave you. Well, im not dumb, but I know how to count. So instead of arguing, i pulled out my phn to calculator, then she hurried up and said, or yea..I owe you $10. Laid it on counter and walked away. I told my hubby when i took him the food and he tut old me to report it. He said, he was proud of me, cause normally i goes off about my money. But, I have grown alot and tries to be better. She still had a attutude, vut you tried to CHEAT ME, but mad at me. I dont get that. How many people does, she do like this daily that she THINKS, DONT COUNT THEIR MONEY. My husband is bad about not counting his, but I DONT PLAY LIKE THAT. He eats at Rheas at least weekly, and before he had his seizures last yr. He ate 3 times a week faithfully on lunch break of after work. Smh at her.

Hilton Madison Monona Terrace – Menu with Prices – 9 E Wilson St, Madison

I was in town recently for a family wedding and stayed at the Hilton at the Monona Terrace. Let me start off by saying that the hotel is gorgeous, with killer views of the Lake and an unbeatable location to all the happening locations downtown. To boot, the staff is extremely friendly. The rooms are spacious and clean, and the bathroom was well appointed, with both a hand shower and fixed shower head. Just a few criticisms, one of which sent me home sick from three successive evenings of being unable to sleep: the comforter was very heavy and I just couldn’t get the room cool enough to make the sleeping temperature comfortable with that heavy blanket. I would write this off as a problem of a woman of a certain age, but my son expressed similar discomfort. Also, the towels are quite thin and rough for the price of the stay and, for one of the days of our stay, the room was never cleaned. Seriously, though, the stay overall was really wonderful and, as I said, the location simply cannot be beat, In fact, had the weekend not been chock full of events, I might have been content – after getting cheese curds at The Great Dane right around the corner, or breakfast at Marigold’s – to have just parked myself at the beautiful bar and watched the baseball game in the lobby. I do have one pointer about making reservations: beware through what entity you make your reservation. I did not pay close enough attention when making my reservation and ended up navigating to and confirming a reservation through a website that apparently partners with the Hilton. My room reservations were non-refundable and (here’s the killer) would not accommodate the discount code for my daughter’s wedding, which I regrettably remembered only after the fact, or I might have terminated the reservation process and simply called. When I tried to raise the issue the next morning, I was told it could not be accommodated either through the website or because the room was already booked and non-refundable. In fact, the reservation site was confusing enough that, when my bill came, I questioned the charge from that entity because it gave no indication of association with the Hilton Hotel. In short, if you are attending an event that provides a discount code, be sure to call the friendly people at the front desk of the Hotel and make your reservation over the phone to ensure that your discount code is applied; DON’T make your reservation at midnight through the website if you have a code!

Northern Lights Lounge – Menu with Prices – 500 N Dirksen Pkwy # B, Springfield

Had a reservation for a 21st birthday party here. Started off decent with some dillon’s pizza and beer. Had been there mabey an hour or so and the blonde women who I was told was the owner became rude hollering about our crowd of 20 needing to get out of the isle and just very upset about our group standing and talking. It is a small establishment, but we were reassured at reservation time all would be fine. We then were told a group of 30 had reservations as well and we need

The Meatball Shop – Menu with Prices – 170 Bedford Ave, Brooklyn

I’ve been to many Meatball Shops around the city as I’m a big fan of the veggie ball. The meatballs are a 4 and the manager is a 1. I happened to come to this location on a food tour for my dad’s 65th birthday… The group got their meatball to taste and the manager started to tell us about the establishment/history/etc. Because we were on a public group tour where photos were encouraged my dad took a photo (seated, no flash, not disruptive) of the manager speaking. HE DID NOT LIKE THAT. He starred my dad down for 15-20 seconds and there was awkward silence throughout the group. He rudely told us “you don’t take a photo of someone without their permission.” I totally get that… but we were on a group tour with 20 tourists, you are speaking publically, and you did not state “no photos” before your speech. Some people capture memories with their phone, relax, and be patient with senior citizens. What we experienced was unfriendly and unprofessional. Choose another location to dine at.

Sugar Cubed – Menu with Prices – 531 13th St W, Bradenton

Not really impressed. Wanted a treat at work so was surprised they had a delivery option. Chose it and placed order. Ordering was very confusing. They need to improve if going to continue. I wanted an assortment of cookies and they had a box option and discounted if bought by dozen. It would not however let me choose the cookies so i opted for an assortment. I only got 3 different flavors even though the menu showed more. It also doesnt state that certain cookies are not discounted. Example the macarons. Had i known they dont consider these a cookie and therefore dont qualify for the cookie box that discounts the price. And website stated that discounts were available if a dozen ordered. I found this out through an email stating they were charging my card an extra amount. Had website been more specific i would have changed my order. Also tjought cookies were very greasy and extremely heavy tasting and a bit dry. The grease soaked through the box. Didnt really expect that. Overall not much flavor and didnt expect the white chocolate macadamia nut ones to have coconut. It should be part of description. Overall experience was disappointing and wont be back. If you continue to offer online order please take a closer look at it it needs a lot of improvements

First Watch – Durham – Menu with Prices – 5307 New Hope Commons Blvd Ext, Durham

Probably the rudest waiter i’ve ever had, middle-of-the-road food couldnt save the poor service. Decided to go somewhere new on saturday morning. Coming into the restaurant we were received with a mild greeting and seated. Our waiter arrived and asked what we’d like to drink. No welcome, no greeting, if there were specials we didnt hear about them, he did not even give his name. Because i dont have his name I can only say that he was working 7/6/19 at some point between 12 and 2 pm, was tall, overweight, slicked back short black curly hair, and he had a face like he didnt want to be there. he was waiting tables in the booth area near the windows away from the front door. We ordered our drinks, hot cocoa for them and I order sweet tea. He came back a few minutes later and wordlessly dropped them on the table, the water glasses were on the table, they remained unfilled. I was with my wife, mother-in-law and her aunt, english is not their first language and they are very picky eaters. They spent about 5 minutes reading the menu before he came by and asked what we were ordering.. I look over and my mother in law is literally in the process of squinting at the menu when he asks us this.. My wife is still reading a menu and her aunt still has one in her face as well.. no one had a menu on the table, no one was staring around idly, no one flagged him down, in no way shape or form was there a cue for him to ask us our order.. dude didnt even ask if we needed more time or had questions.. because theyre foreign theyre often uncomfortable ordering food, my wife hurries both of them through the menu while the waiter essentially stands there with an irritated demeanor and toe-taps. he takes the order and hes gone. I couldnt follow his interactions with the other tables but they didnt look like they were any better. what makes it worse is he didnt seem all that busy or rushed, while that doesnt excuse his behavior, it would have at least made it understandable. our drinks ran out and shortly after, our food arrived and it was pushed onto our table. if there was a utensil, cup, hand, cell phone, purse, whatever on the table, it was shoved out of the way by a plate.. at this point it was comical how much this dude did not give a damn. the plates were shoved onto the table and he was gone. The hot cocoa cups were empty, the water glasses still werent filled, and my tea was just ice. No drink refills, no mid-meal check up. He came by, asked if we would be splitting our check and that was the last of him. oh yeah, i forgot about the food.. Overall the food was “okay” but completely forgettable.. hell, ill only remember this place cause the waiter was a terrible host..

Journeyman’s Food & Drink – Menu with Prices – 1500 Raymond Ave, Fullerton

I made the mistake of making a reservation for my husband and I for our anniversary on valentines day. BIG MISTAKE! It was my fault for not asking how much the prix dinner was I just assumed it was $75 bc this is what I saw on yelp… Again I take credit for not following up on that. Dinner was $120 a plate and you wouldn’t have known that unless you ask, or like myself receive the check at the end of the night. The food was okay nothing amazing I’ve had better in LA. But what really got me was that I received a text prior to only an hr prior to arriving fir our reservation stating ask your server abt the $50 wine pairing. I thought that sound good, my husband and I rarely treat ourselves and it was our anniversary so wth! Another BIG MISTAKE! At the end of the night we were charged $160 for the wine pairing instead of the $50 each that was stated in the text message! $447 later I was so pissed I just paid it I didn’t want if to ruin the night I figured I’d deal with it the following day when my husband wasn’t around. Don’t you know when I called the next day the guy that answered was EXTREMELY RUDE. Ask’s me why I didn’t bring it up last night? When told abt the text I received just an hr before the reservation abt the $50 wine pairing he states that the wine pairing was $80 and its not his fault that the company that does the PR for them messed up, BC they let the company know it was $80. I COULD NOT BELIEVE WHAT I WAS HEARING! Then he preceded to tell me there was nothing he could do abt it at that time and he would have to speak to his financial dept. Mind you this all just happen less than 24 hrs. Took the last four of my card that I used, my name and ph number and haven’t heard from him since. This took place last Friday 2/15/19 and now today is Monday 2/18/19. NEVER AGAIN! Not worth it