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I’m looking for venues for my wedding reception and Creatif Catering was on the list for preferred Caterers at one of the venues. I contacted Todd Wilwee via email requesting more information. He called me and left a message for further contact. I called him and stated in my message that due to my job (call center with variable hours) I’m not available for calls normally and don’t have access to my phone. I left me email and requested that he contact me there. Todd insisted we plan the venue viewing via phone. After leaving multiple messages with him, I finally got a hold of Todd, who didn’t recognize my name as the person with whom he’d been playing phone tag. Later, I sent him an email requesting some more information on certain items from my workplace. Todd, instead of responding to the email like a normal human being, decides to call the 800 number and request me at the operator. We are not allowed to take personal phone calls, that is a firing offense. When I tried to explain this to him, he insisted that we discuss my issues so much that I had to hang up on him to end the call. I sent him an email immediately after asking him to do his best answering the questions via email. He never responded. I finally asked him if his silence was to mean that he no longer wanted my business, to which he affirmed.

E?S Fitness – Menu with Prices – 1501 N Tustin Ave, Santa Ana

Joined because they said they would keep the basketball court for six months to determine whether they wanted to continue it. A lot of us played basketball for many years there and signed up. We checked along the way for progress and to reinsure the BB court was staying the six months. One week before opening we find out no court. Want to bet they knew this from the get go hoping most guys who signed up would stay? I went down to cancel three times but was unable to get the membership cancelled. One excuse or another each time. Received an email about the opening and there was a phone number. Called and went through verifying process and then the operator said she would have to pass me on to someone who knew how to do this. Went to the next person. She went through the validation process again and then said she did not know how to do cancellations. Called again today and finally got the cancellation. The operator says can we help you with anything else? I said, “yes” what about the money I paid? He said, “oh yea”. Why is that not automatic? He asked again for my address and email and said the money would be sent in five days. Nice facility and better everything than LA Fitness as far as equipment and set up. It looks like most services are going to be an extra charge so their monthly cost is going be as much or higher that La Fitness. LA Finess was really bad the last year. It was dirty and not maintained at all. The employees attitude and service went the same direction. But, those kinds of things are a reflection of management.

Bigo’s Express – Menu with Prices – 1233 E Alton Gloor Blvd #2, Brownsville

The food is really good. But you can not phone in an order. I just spent 20 minutes (litterally) and 6 calls. I was on hold for 10 mins ( 2 separate calls) then disconnected. The other calls I was sent to voice mail. When they actually answered nothing was said. No “hello” nothing. They just sat the phone down and you can hear things on the background. I even had the main restaurant call and they also got no answer. After 20 minutes I finally got to speak to someone and asked to speak to a manager and if course the manager was not there. And not one person there could speak English.

Cakes Come True – Menu with Prices – 13340 SW 49th Pl, Ocala

My son was getting married and he made arrangements with Donna to make the wedding cake. The wedding was cancelled and the deposit was non-refundable. I called Donna and asked if we could use the deposit toward a cake for another event. She said that would be no problem as long as she didn’t have another obligation at that time. My Niece tried to contact her several times about a cake for her daughter’s first birthday. Donna was not responding to her texts and would not return her calls. My Niece finally left a message saying she would have to use someone else. Donna then returned her call days later and said she would do the cake. The cake had already been ordered from someone else. Be careful if you are going to put down deposits. This is free money for the vendors if something happens so they are not going to put a lot of effort into providing the service.

Verizon Authorized Retailer, TCC – Menu with Prices – 3935 Pelham Rd Suite G, Greenville

One Talk from Verizon – BUYER BEWARE! My business has used the One Talk system for a few months. On a Monday, our busiest day, we realized the phone was not ringing. We called the main business line and found the line was dead, the call wasn’t going through. We use Google adwords and other pay per click marketing that result in some leads costing up to $30 per call. Although we were paying for the calls, the calls were not getting through. We called Verizon and technical support said they fixed the issue. The next day we realized some calls were still not getting through. Again we called technical support, which told us there was a switching issue. They informed us a ticket would be put in to resolve the issue. They didn’t seem to grasp the urgency this needed to be resolved. All together our phone service was interrupted for three days. This morning I meet with a Rep in the Upstate SC area. He informed me a trouble ticket was still open and he would credit our account $25. If you are a business owner reading this you can appreciate the impact of your phone system not working for three days, compounded by marketing cost not being converted into sales. If you are thinking about the Verizon One Talk System please do your homework. This new one talk system apparently has bugs to be worked out and Verizon seems to think $25 makes up for three days of downtime.

Best Buy – Headquarters – Menu with Prices – 7601 Penn Ave S, Minneapolis

Two days ago I ordered the new AirPods pro from Best Buy online, and it said they WOULD be delivered by the 31st which is today. It did not say should, or that they might, it said that they would be delivered by today, and I even got a confirmation email that also stated that they would be delivered by today, the 31st. I waited all day for them, and then I received an email with the tracking number so I looked that up and it said that they would not be sent for another four days. I decided to contact Best Buy through online chat to see if I could get some sort of compensation for the delay. Upon explaining the situation to the first rep, they told me that the AirPods are in high demand, and that?s why they were delayed, and then they promptly ended the chat before I could respond. I then had the exact same experience two more times, but the last representative told me that they could give me a five dollar in store credit, but then they also ended the chat with me before I could respond. At this point I decided to call and actually talk to a rep. I called in, explained the situation, told them that I had already chatted with three different people, and that each of them had disconnected from me. She then told me that my order was delayed due to high demand. I told her that I understand that, but the website and my confirmation email both said that I guaranteed would have them by today. She then told me that there isn?t anything that she could do, and I told her that I?m just trying to get some kind of compensation. She said that they could not compensate me in any way. I told her that the rep I had chatted with before I called had offered me a five dollar in store credit, but she said that she was looking at the transcripts and didn?t see anything about that, and that they could not compensate me in any way. At this point I asked if I could speak to a manager. She said that they would just tell me the same thing, and that she didn?t want to waste my time. I said that I would still like to talk to a manager. She said that she would put me on hold for a minute and then get me connected to the next available manager. She then put me on hold for ten minutes, picked back up (I heard chatter on the other end of the line), and then she hung up on me without saying a word. When I called back again, the answering machine said it was after hours and I would have to call back tomorrow. In summary, I chatted with three different online reps and each of them disconnected from me (by the way, when the rep disconnects from you, it automatically closes the chat window, not giving you any chance to save any information) and then I talked on the phone with a rep who ended up hanging up on me rather than connecting me to their manager. All I was seeking was some form of compensation for the delayed delivery time

Village Sweet Menu with Prices 5872 Washington Blvd, Arlington

About a month ago, I ordered 30 snowflake cookies to give out as favors at my daughter’s bday party. I was supposed to pick them up on Saturday. They left a message that I didn’t receive the prior Sunday bc I had damaged my phone. In the message they said they emailed me, but I never received an email at all. The message also said that I needed to confirm by Thursday. I didn’t hear this message until Saturday, when I got a new phone. They didn’t make my cookies bc they said I didn’t confirm. I went in and ordered those cookies and filled out a form a month prior. Isn’t that confirmation enough?!?! If that is not enough confirmation then they need to take a deposit or something. When I made that order I was under the impression that my cookies would be made for the date I said I needed them by. Then they were unable to rectify the situation for me. I was left scrambling at that last minute to come up with a favor for my daughter’s party. It was beyond disappointing. It is too bad bc I have ordered cookies from them before and they were cute and tasty.

Heights Bakery – Menu with Prices – 4925 Central Ave NE, Columbia Heights

The pastries and prices are great. Their communication and service really miss the mark, though. It’s almost impossible to contact anyone at a higher level than the person behind the counter, and even those people turn from delightful to snappy and defensive if you ask about it. They have no answering machine and no email, and sending a message via facebook only seems to trigger an automatic response about how they can only accept orders in person or over the phone (I was not trying to place an order). Their hours are subject to change at any moment without any further notice than a sign in the door. If it weren’t for the suspiciously poor communication, I’d give them five stars.

Golden Chicken – Menu with Prices – 17944 Hillside Avenue, Jamaica

Sunday night. This place was 2 blocks away so I called for a pick up order since it was only a 20 minutes wait compared to the 1 hour wait as delivery. Their phone cut off for the first 3 seconds after picking up then it connected again, which made me think I was hung up on at first, but I guess I was put on hold without notice. The female on the phone was very curt and repeated “anything else?” with an obviously impatient tone every sentence I spoke. Bad sign. Called in again in 10 minutes to switch the order to Delivery due to a disturbance at home and was unable to go pick it up. She insisted that it cannot be switched, but I apologized and said I literally live 2 blocks away and she finally conceded (with a stern rebuke) . Told her the address and apartment number #C and phone number. Asked to pay ahead with credit card, and she vehemently refused. Fine. I let it go and was willing to pay with cash on my end since I’m the one who made an abrupt change. 50 minutes later as we were patiently waiting for the food and is getting ever more so hangry, my SO called them to see what’s up. Apparently they had gone ahead and canceled our order after a delivery attempt without telling us. Their delivery guy actually rung #D instead of #C, but failed to call us or make any attempt to communicate with us (why take my phone number if you’re not going to call me?). It wasn’t even anywhere close to their closing time and we were already hangry. So, I can’t comment on their food as we did not even get the food. I’d give 0 stars if I could for their incomprehensible attitude and service. Will not call again or even visit the establishment. *edited for grammar and spelling only*

Evergreens Salad Menu with Prices 10503 NE 4th St, Bellevue

I honestly love their salads. They’re delicious. They have healthy ingredients that taste great. So why the 2 stars? Because they have ripped me off twice now and their customer service is lacking. Monday night I ordered online for take away. I was jet lagged and wanted something easy but healthy. I ordered double chicken. Got home to find they didn’t put a single piece of chicken on my salad. I was pretty annoyed, so when I received the survey email I filled it out and asked for a response. Didn’t hear from them. Called the store and left a message. No return call. Sent a FB message. Nothing. Sent another email. Nothing. I wanted some money back. Several days later, I get a response and a small coupon. I decided to use it and order the same thing. This time when I picked it up, I checked my salad in the store. Guess what. Zero chicken. The girl tried to tell me it was on there. I asked where and she told me she didn’t know because she didn’t make the chicken. I sat there and dug through it, but nothing. Another girl came over and was more pleasant and gave me the chicken.

Summerville Scoops Menu with Prices 2803 Wrightsboro Rd #27, Augusta

Extremely disappointed in how this place is managed. They advertise on instagram that they do birthday parties and not only did I go in person to speak with someone about it, I called, and I left them a message on Instagram. When I came in person the young girl informed me that she was unsure how to go about booking a birthday party so she got my info and told me a manager would call me that afternoon. I was never called. Next, I sent a message on Instagram that was never replied to. Finally, I called one day and the guy who answered told me to call the village deli next door to speak with the owner (I guess they own both). I called the village deli and asked for the owner by name since the previous guy told me who to ask for and the girl who answered snapped back at me “What is this regarding?” so I told her I wanted to book a bday party next door then she tells me they are too busy at the moment for her to take my call so again, she got my info but I never received a call back. I was really excited at the idea of having my daughters birthday party here but I’m just truly disappointed with the management and or ownership of this place. They do have good ice cream which is why I gave the 2 stars but sadly I wont be returning for the simple fact that Im unhappy with this place in general.

Yogis Grill – Menu with Prices – 1245 W Chandler Blvd #4, Chandler

NEVER COME HERE. The staff is SOOO rude. Walked in, no one said hi or welcomed me. The people in front of me asked lots of questions and she had a terrible attitude the whole time, seriously made my experience miserable. She did not smile once, so extremely rude, if you hate your job that much, maybe it’s time to find a new one. I ordered a to-go chicken teriyaki bowl with noodles. Every time I’ve ordered this, it comes with just chicken and noodles, like I ordered. This time I received my Togo order and there was barely any chicken, noodles with veggies and rice. Not what I ordered at all. And it has never came like that either. I called back and the same girl with the terrible attitude answered argued with me on the phone and basically blamed it all on me and I ordered it wrong…. what the he**? I asked to speak to a manager and she said “There isn’t one here.” So I asked when they would be in and she said she couldn’t give me that information. I asked for the managers name so I could call back and speak with him/ her. She also told me she couldn’t give me their name. So I finally asked if she could write down my information and have a manager call me, she said “Sure” “what’s the name” and I asked if she needed my number and she said no. How is a manager going to call me without having my number? Interesting! A few days later and I have yet to receive a phone call. Yogis grill is the worst company and I will never be giving them business again, hire employees that LIKE THEIR JOB! I hope this place shuts down, they don’t deserve anyone’s business.

Yogis Grill – Menu with Prices – 3419, 6050 W Chandler Blvd #3, Chandler

NEVER COME HERE. The staff is SOOO rude. Walked in, no one said hi or welcomed me. The people in front of me asked lots of questions and she had a terrible attitude the whole time, seriously made my experience miserable. She did not smile once, so extremely rude, if you hate your job that much, maybe it’s time to find a new one. I ordered a to-go chicken teriyaki bowl with noodles. Every time I’ve ordered this, it comes with just chicken and noodles, like I ordered. This time I received my Togo order and there was barely any chicken, noodles with veggies and rice. Not what I ordered at all. And it has never came like that either. I called back and the same girl with the terrible attitude answered argued with me on the phone and basically blamed it all on me and I ordered it wrong…. what the he**? I asked to speak to a manager and she said “There isn’t one here.” So I asked when they would be in and she said she couldn’t give me that information. I asked for the managers name so I could call back and speak with him/ her. She also told me she couldn’t give me their name. So I finally asked if she could write down my information and have a manager call me, she said “Sure” “what’s the name” and I asked if she needed my number and she said no. How is a manager going to call me without having my number? Interesting! A few days later and I have yet to receive a phone call. Yogis grill is the worst company and I will never be giving them business again, hire employees that LIKE THEIR JOB! I hope this place shuts down, they don’t deserve anyone’s business.