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I was very surprised for the lack of care for my company group dinner booking at the Frisco location. We are starting to make our company trainings more regional and we always host a dinner out for the trainees one night. I was told a place to go would be Concrete Cowboy. So I reached out to book a dinner. No one answered, so I had to leave a voicemail on an outgoing message that noted nothing about it being for Concrete Cowboy, so I wasn’t even sure I got the right number. Then when someone called me back, the hostess was nice, but couldn’t assist in confirming if I could put down a credit card to pay for our group dinner. She then accidentally hung up on me when saying she would get a manager. Manager called me back to state that they would not take a credit card authorization for “a group that small” (12 people) and that they only take credit card authorizations or payments from someone else NOT in the party for “larger groups.” I told them that is the first I have ever heard of that because I book dinners all the time for events and every other location either does (most places do this) or doesn’t at all (usually smaller restaurants). They don’t pick and choose which size groups can be paid for by a credit card authorization. So I told the manager that no one that would be onsite would have a credit card to pay for everyone, so if they wouldn’t accept me offering to pay with my corporate card over the phone or via credit card authorization, then we would go elsewhere and they would lose the booking. The manager then says “That’s fine” and then hangs up on me before I could say anything else. Apparently our business isn’t any good there. I will be sure to note that for when we have more trainings (larger trainings) coming into the area. We for sure won’t be booking there. I will also be telling our local location to not book there, either, for when they have events. So you may have thought you only missed out on one 12 person dinner, but you have missed out on a quite a few larger and consistently booked dinners, all because you couldn’t accommodate a credit card authorization for “such a small group” and also for hanging up on me. Good customer service! Way to not look at the bigger picture.

Indianapolis Marriott Downtown – Menu with Prices – 350 W Maryland St, Indianapolis

The Good: Location is convenient. Walking distance downtown, there are lots of food and bar choices, Mass Ave food and drinks, Fountain Sq. food and drinks, the Cultural Trail, IN government, monuments, the canal, State Museum, Eiteljorg museum, and the Zoo. The Bad: It’s hot as sweaty balls in the middle of July in Indiana. The Marriott Downtown is expensive. Rate, the food, and anything you buy within the hotel. $2.43 USD for a 2 pack of 100 mg Advil gel caps. $4.09 for a 16 oz Pepsi bottle. Pro Tip: Walk 10 mins to the mall and stock up on supplies. Pepsi and bottled water are $1.50. The Ugly: Is a long story… I don’t typically stay at the Marriott, but for some reason my professional organization has an arrangement with them. My big complaint this stay is the gross miscommunication I have experienced with this staff. Part 1 – Day 1 check in around 7pm. Stay paid for by company credit card. Go out for dinner, come back to my room and I have a VM from the front desk that says my company credit card was declined. I call and to find out what’s up but the girl I talk to sounds unsure and says I should definitely resolve this by checkout. Okay fine. Just to be sure I go down to the front desk to get some clarification. They don’t know what is wrong, the cc just declined authorization, even thought I have a printout of the authorization form, they say oh this is not the form we use, you’ll need to submit a new one. But its an official Marriott form, so wtf… let me talk to the manager, okay we don’t know, just send us a new cc authorization, I can’t do this, its a company card you need to talk to my office admin here is the contact info. I ask him what happens if we don’t resolve this tonight, he says its okay this should be fine we will resolve it before checkout. I also email my office admin with the hotel manager’s contact info so that she can reach out to them… Day 2, I run upstairs at the conference lunch break 12pm EST and 9 am PST, and lo… I’m locked out of my room. SO back at the front desk, they’re like ya… your credit card declined so we can’t let you into the room. No one contacted my admin, they don’t have her information, and my admin hadn’t been able to get a hold of the manager yet cuz she’s on the Pacific Coast… The manager still doesn’t know what’s wrong. The card went through for my boss’s room but not mine. I’m pissed and embarrassed. Front desk and manager are not helpful. I’m like well what happens if this isn’t resolved by today? Can I get my stuff out of the room? I cannot do anything to resolve this and you have to talk to my admin… and I still need to get into the room. Okay we will send a security person up to let you in the room to organize your stuff while we wait. 30 mins later, no one shows up. I go back to the front desk. Still not helpful. In the end my boss had to call our purchasing department to figure it out. Marriott was using the wrong expiration date. They had the card info in writing… as well as the credit authorization… so with barely an apology from the manager I get access to my room 2 hours later. Everyone at the front desk seems new and unfamiliar with how things work. Part 2 – Day 2 : I wake up with a REALLY bad headache. I usually get a little headache because A/C doesn’t agree with me but this is BAD. I think okay, remember to turn the A/C all the way off tonight. Day 2/3: 3am. I wake up with a head splitting headache. Anvils and hammers are squishing my brain. I have the A/C completely turned off. Nothing is open I have no Advil. Day 3: I’m out of commission or most of the morning after I pay almost 3 dollars for 2 Advil gel caps. I start feeling better around 11 am and I go down to the front desk to ask if they can check on anything in my room. I tell them it might be a ventilation issue and that I am sensitive to mol

Uncle Joe’s Jerk – Menu with Prices – 10210 S Vincennes Ave, Chicago

HORRIBLE customer service!! I am 8 1/2 months pregnant and was craving jerk chicken so I drove to this location to order (1) jerk dinner and (1) white dinner. They messed up both orders and left off a side on each one. I called and informed them of the error and asked if they could accommodate me and apply a credit for the next time I order with them. I was told that they need to see the food and I would need to bring the food in for them to apply a credit because she put it in the system correctly so it’s correct (assuming they don’t make errors and I’m a liar who just want free food ). I told her that I’m pregnant and that’s an inconvenience to have to drive from Orland Park and was told “that’s our policy”. I then requested to speak to a manager and was told “he just left and they don’t know when he will return”. I asked if he could give me a call and she put me on the phone with the cook. The cook told her to take my name and number for a credit but he then disconnected the call before any information was taken. I called back 4 times and no one answered. After the 5th time they finally answered and placed me on hold. The phone was not muted so I heard her talking to the cook and they were both laughing and making jokes regarding me wanting the credit. I then informed her that I don’t want the meal and I drove back to the location to get my money back. When I made it to the location she began to say that she wasn’t making jokes and that the cook was and she was going to give me the credit for the cost of both meals (which should have been done before it even went to this point). I still returned my food and I will NEVER return to this location. After the back and fourth, I do not want them to touch any food that I am eating due to the attitude of the staff. Only gave it 1 star because I couldn’t proceed to make this post without doing so.

Ulta Beauty – Menu with Prices – 4200 E Carson St, Long Beach

On 3/31/19 I went in to make a purchase and I wanted to use a merchandise credit card that I hadn’t used yet. The cashier told me to swipe the card like 3 times under what it looked like a purchase with a gift card but it wouldn’t go through. So then she asked me to try again because she had it under the wrong section. I swiped the card again and it said merchandise credit on the screen, she said to swipe the card one more time. Cashier then says “oh there is no money on this card.’ So I told her that I was a little confused because I know for sure I hadn’t used this card. I was extremely certain that I had money on it. Cashier then paiged the manager over. The manager comes takes a look at the screen and says “oh it’s not going through because there is no money on here” she printed a slip showing a zero balance on the card. She said let me give you guest services number. I calmly said “ok no problem I will just give them a call and find out what’s going on.” I bought the products anyway. So later that day I called and spoke to Fabian, he said that there was no shopping history on the card and that when they had me swipe it more than once it actually deleted the funds from the card. He said he was going to send a report to the store so I can go back and get the money back on it. The next day 4/1/19 I went it and spoke to the same manager that I spoke to yesterday and I explained what Fabian had told me. She was very defensive and had a lot of attitude, she showed no concern in trying to help me fix this problem, she said that she didn’t know what he meant by the funds being deleted on my card and that they did NO such thing. I asked her to please call guest services and speak to someone. She went to the back room or something and after a few minutes another employee brings their phone to me and has me speak to Tomy, a woman from South Carolina. Tomy said that Fabian did not know what he was talking about and that they cannot check merchandise card balances on their system. I felt like an idiot, confused, cheated, no one seemed to want to help me figure out why there was no balance on my card. Tomy offered a phone number to call and get a card balance. Again, I was confused because that’s the reason I needed their help, because the card had zero balance. I called this number and spoke to a man who was super friendly and was able to check the history of the card. He said that there were no purchases done with this card and that when the cashier swiped my card twice it actually erased/voided the money on the card which is what Fabian had told me. He was able to put the money back on the card. THANK GOD! I went back inside ulta and got a balance inquiry from an employee on the register. I wanted to make sure the money was there and it was. The manager was no where to be found. She didn’t even come up to me and ask me if I had been helped if the problem was resolved. I didn’t even get an apology. SHE WAS RUDE, DEFENSIVE AND MADE ME FEEL LIKE A LIAR. I wonder if Ulta even trains their employees proper usage of merchandise credit cards. How many times have they done this to customers? I was so frustrated and angry that I had to go through all this just to fix a mistake that the cashier made. I don’t even feel like shopping at ulta anymore.

Tai Chi Cuisine – Menu with Prices – 5414 Walnut Ave, Irvine

The worst service experience I have never had before!!!! Tonight, I was going to Taichi to buy their Wonton soup which was today’s special dish offer. When I gave them my credit card to pay the order, the male cashier Wang said: ” We do NOT accept credit cards under $20, especially your order is a dinner special.” What!? Why was I DISCRIMINATED against because of ordering a dinner special and pay by credit card??????? Then, I went to check my purse if I had enough cash, but I did not find any. So, I told them I did not have cash, and when your restaurant posted menu in group, you guys did not mention do not accept credit card under $ 20 anywhere, even in the front desk of the restaurant, there is nowhere customers can find this notice. Unfortunately, this cashier Huang did not explain anything to me. Instead, he said Impatiently and Rude: ” It is COMMON SENSE in American like you go to the 99 Ranch market, they won’t accept, either.” What the Heck!? Then, he started to service other customers who were behind me and just IGNORED me. After I stood there embarrassed about 3 mins, he asked me to transfer the amount to his BOA account by Zelle. Finally, I got my food which was needed to bring to church. Actually, I hate spreading negative inform and rarely give a bad review. However, the cashier in Taichi made it! Good job cashier Wang! (1) If you think people who order today’s special dish are cheap, no cash in pocket and have to pay by credit card even under $20, please mention it early or do not offer today’s special, I won’t be angry (2) If you are afraid the bank will charge your boss the transaction fee by using a credit card, I am willing to pay that several cents for my order. Customers going to your restaurant is for service and pay for it, not for being charged!

West end bistro – Menu with Prices – 5513 Pershing Ave, St. Louis

While the food was decent and the server did her best, itâ??s obvious this restaurant doesnâ??t have it figured out and is destined to fail. There was a single table of 14 people when we arrived and the rest of the restaurant was vacant. Yet…they sat us at the table next to them. That group was incredibly loud. Our server apologized but it took us standing up and moving ourselves to another table to be able to hear each other. Our orders took so long to prepare that we thought they might be short handed in the kitchen. The server told us that wasnâ??t the case and the slow delivery was due to the large table. It seems odd that a restaurant that is otherwise empty couldnâ??t handle one table. What if three tables of 4 or 5 showed up? At the end of the meal, the server apologized profusely for the incredibly long wait but the manager didnâ??t come over and apologize or comp a meal which youâ??d expect in this circumstance. When the server brought the bill I handed her my credit card. As I went to sign the credit card receipt, I noticed we had been double charged for each of our entrees. Again, an honest mistake for which the server apologized but neither she nor her manager could figure out the credit card machine and had to refund me the difference in cash. It pains me to see what could be a great local addition to the neighborhood run so ineptly that it wonâ??t be here for long.

Margaritaville Resort Orlando – Menu with Prices – 8000 Fins Up Cir, Kissimmee

Updated review. This place is waaaaaay out of touch with what luxury service is. I gave them ample time to follow up and rectify the situation but it is abundantly clear that this hotel could give a rip about the people that stay there in less you were staying in very large groups were in the most expensive room in the hotel. Long story short they allowed me to book a room through Booking.com. But when I got there it was not available so when I got up to my room after I dragged everything up there I found out that they had booked me a room that was not what I had paid for. It took several tries to get them to give me a room, it was until I called Booking.com and they used their leverage to get me a small discount and allowed me to check out a day early. Heads up Customer Service called me the manager called me and everybody wanted to explain to me what a great deal it is to get $200 off total off of a $450 a night room that wasn’t what I paid for. More offensively the first offer was comedy club tickets, which they offer complementary. I would never stay here again because you never know if they’ve made the mistake of over booking the hotel and you won’t get a room or not get the room that you paid for or who knows what? In my last conversation with one of the management they bold face told me that they couldn’t guarantee that that would not happen again. So why would I ever stay there. If they are that disorganized to not know who is booked rooms. They shouldn’t be charging that type of price. Also just a heads up about this hotel if you are not staying in one of the most expensive rooms you are a football field away from the front desk and parking. When I was there there was only one bar open, no outdoor bars, it was very difficult to get a drink.

Hotel Amarano Burbank-Hollywood – Menu with Prices – 322 N Pass Ave, Burbank

This review is for HotelStorm.com & the Amarano Hotel ! I used HotelStorm.com to book my stay at Hotel Amarano which I give 4 stars for location, ambiance, cleanliness, customer service and comfort. I would have given them 5 stars however, they had some kind of mechanical issue at 2 am which was so loud I thought we were having an earth quake. It went on and off for an hour. My other reason for not giving them 5 stars is due to their partnership with HotelStorm.com which I review below: My experience booking & making changes to my booking with HotelStorm.com went fine. However, when I arrived at the Amarano Hotel, they did not have my check-in Information. They said the credit card information sent to them, did not go through so, they did not have a room for me. I waited while the front desk clerk, worked out the problem, but she stressed the fact that they did not receive payment for my stay. I showed her my confirmation info with HotelStorm.com. She apologized and found me a room. Unfortunately, it was a room I did not request. They were booked up so I had to take what they had. At least that’s what she told me. I originally requested a double bed with a view and I ended up with a King bed and no view! I don’t blame the Hotel because I chose to use HotelStorm.com. This is why I didn’t complain to them, and I am reviewing both here on Yelp. In my experience, Its sometimes hard to work with 3rd party trip vendors to make travel changes etc… But now, I also have to worry if my room has been booked properly even after I pay in advance. That’s just scary! I won’t be using HotelStorm again to book my hotel stays. However, I will return to Hotel Amarano, I had an awesome experience at the hotel, with no real issues. I will add however, like most hotels in California they are also capitalizing on the resort fee policy. They call it an Amenity fee. Also they don’t offer self-parking so if you bring your car, prepare to pay $45/day for parking. As for HotelStorm.com there are a lot of discount travel services to choose from so I will continue to look around for one that actually works well. If I see positive reviews for HotelStorm.com in the future, I may try again. But for now No way!

Subway Restaurants – Menu with Prices – 7494 Creedmoor Rd, Raleigh

I eat here once a week for lunch along with many employees in my office. The visit today will be my last. The short guy with thinning black hair is rude. The credit card machine malfunctioned and he mumbled “you broke my machine”. All I did was insert my card like the machine said. It could not read the chip, so it asked my to slide my card. When I slid my card it malfunctioned. He asked me to slide my card again, but slowly. Ok no problem. I slid my card slowly, but the machine asked me to insert my card. I inserted my card and the guy said something under his breath, but I didnt think much of it. Then the machine asked me to slide my card again and I did. It went through this time. As this guy handed me my receipt he said something to the effect of “why dont people understand how to use credit cards” under his breath. When I called him out on it he got quiet and started with his fake smiling.

Summerville Scoops Menu with Prices 2803 Wrightsboro Rd #27, Augusta

Extremely disappointed in how this place is managed. They advertise on instagram that they do birthday parties and not only did I go in person to speak with someone about it, I called, and I left them a message on Instagram. When I came in person the young girl informed me that she was unsure how to go about booking a birthday party so she got my info and told me a manager would call me that afternoon. I was never called. Next, I sent a message on Instagram that was never replied to. Finally, I called one day and the guy who answered told me to call the village deli next door to speak with the owner (I guess they own both). I called the village deli and asked for the owner by name since the previous guy told me who to ask for and the girl who answered snapped back at me “What is this regarding?” so I told her I wanted to book a bday party next door then she tells me they are too busy at the moment for her to take my call so again, she got my info but I never received a call back. I was really excited at the idea of having my daughters birthday party here but I’m just truly disappointed with the management and or ownership of this place. They do have good ice cream which is why I gave the 2 stars but sadly I wont be returning for the simple fact that Im unhappy with this place in general.

Freshalicious Fitness Smoothies – Menu with Prices – 2334 W Buckingham Rd #360, Garland

I have never gave a bad review for a company but this place will make an exception. They make it so difficult to cancel gym memberships. I have tried to mail the termination letters and they dont consider it as a termination letter unless it is “certified”. I tried calling customer service but they refuse to speak with me because they do not have authorization to speak with me. It’s a GYM MEMBERSHIP. IT’S NOT LIKE IM ASKING FOR THEIR PERSONAL OR MEDICAL INFORMATION. ALL I WANT IS FOR THEM TO STOP CHARGING MY DEBIT CARD. Even with my cousins written and signed authorization that it’s ok for them to speak with me, they still refuse and have to hear my cousins’ voice over the phone. One cousin works full time and doesn’t have the time to be on hold for half an hour & one goes to school full time and is a minor, so that shouldn’t even matter. On top of that, they charge me both of their gym memberships 20 days early. I tried several times to e-mail Jonas, Jocelyn, and Keyanna for proof showing I was charged twice too soon and still, they said they HAVEN’T received anything. I’m at the point that I’m willing to drive where ever this company is located and hand deliver my bank statements myself because it’ll be a lot quicker than receiving anything through e-mail. They make it so easy to get your credit card information but make it so difficult to leave and get your money back!!! I’ve been working on this for over a month. Absolutely ridiculous. I sent the letters verified and I’m still getting billed for it.

The Hawthorne Inn & Conference Center – Menu with Prices – 420 High St SW #5037, Winston-Salem

Me & my family had been staying here periodically for a little over a year due to my daughter having to visit Wake Forest Baptist Hospital for her cleft palate needs. We never had any issues with this hotel. Staff was very friendly & accommodating. We had booked yet again another stay here at the hawthorn in August of 2018 & were extremely unsatisfied with our stay. After a 2 & 1/2 hour drive my husband and I were unaware that the owner/ staff had changed and upon arrival were told we could NOT book a room with a cash deposit (& credit card on file) had to be credit card only (which the previous owners NEVER had a problem with doing). After a 2 & 1/2 hour drive we then were told to go to our bank and put money on our debit cards (this was on a Sunday kind you). We then had to go to Walmart and purchase a money card to pay our hotel room. Which took us another 2 hours to set up. We should have been warned or notified that policies were changing by email, etc due to the fact of us being regular customers. Needless to say we were very annoyed & tired after our now 5+ hour trip of trying to get to our hotel room! Will never be staying here again.

Aloft Green Bay – Menu with Prices – 465 Pilgrim Way, Green Bay

I will start this review by saying that I am a frequent at the Marriott and I thought with this being apart of the brand now I could give it a try. Initial impression: The hotel was very easy to access and had great parking in front of the hotel, which was very easy to find a park. I thought the outside of the hotel was clean and it was a pretty nice hotel. Check in: Now for the reasons for such a low rating. Through my banks reward perks I was able to get gift cards to the Marriott brand so it was perfect. My card is already on file when I book on Marriott so I went to the front desk and the staff was welcoming. We proceed to check in and I mention that I had gift cards. The front desk staffed seemed a little confused on how to proceed stating that they rarely get gift cards. So one of the staff members goes and gets the manager to help. Okay cool. The manager comes out not making eye contact first saying “well we need to make sure they are valid first”. Rude! Once they check the validity of the gift cards we then proceed with the transaction. The manager told me to just swipe my card, not asking which method of payment I was choosing or anything, nor a total. In short the manager wanted me to pay the total for the room with my card and THEN was going to utilize the gift cards stating “incidentals”. For me this did not make sense, especially if someone has a coupon or gift card, wouldn’t you want to take this off first? Well then she tried to argue that the gift card did not cover the whole stay anyways which is why she was going to apply it last. Again does not make sense. I frequently travel, I am aware of incidental fees and was in no way trying to move around them but I was not going to utilize my gift card for that. When I asked how much the incidentals were she said she did not know it was up to the bank usually 50-100 dollars. Well if you were not sure you were just going to take the 100 gift card for incidentals because you felt like it?I asked if I could put the incidentals on my credit card. She then said that she does not think they can accept multiple forms of payment. What?? Either way we ended up swiping my credit card for the incidentals and guess what it held? $1.00. Yep a measly dollar. So this manager was going to just apply the incidentals for a 100.00 because she felt like it and was not even sure what my bank was going to charge me for it. Once that craziness was over with she then proceeded to tell us about the area and things to do. The conversation ended positively but this was clearly a training issue if the staff does not know how to apply a gift card. Please address that issue. The room: I thought the room was very cute. Butttt…The bed I ordered was a King and it was quite clear it was a queen. I sleep in a King at home so I am familiar with the size. I then called down to the front desk and stated that I did request a king bed and she asked if there were one or two beds in the room. I replied one and she said “well all of the one bed rooms are kings so it is a king.” Even though we took measurements from the app on our phone and compared it to the dimensions of a queen bed. At this point I was over this hotel. All in all I thought the property was very cute and trendy but due to my poor experience I will NOT be returning to this hotel. I absolutely enjoy the Marriott and will continue to stay at other hotels in the brand.