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The worst customer service I’ve ever had anywhere. I am not a complainer or even a fussy customer, but wow, for the first time ever I really was so pissed and offended. We got coffee here before our train trip. There was one barista; she was alone and busting her ass, so I gave her a 40% tip. After taking a couple sips of my coffee and having to open it and check to see if there was actually espresso shots in it (or if maybe she had forgotten them) AND having my sister taste it to see if I was just being a coffee snob, I brough it back to the barista to see if I could get a new drink, because mine tasted like water. She extremely rude and defensively said “it’s an americano… it has water in it.” I very politely explained, “yes, but it doesnt taste like coffee at all.” At this point she stopped making eye contact with me, said “what do you want?” Trying to not to be ‘that customer’ I asked for a drip, thinking that was a good deal because it was half the price. She didnt even respond to me, as she got it. I asked if it was ok if I still get a pump of hazelnut in it. She said “yup” still not looking at me, put the pump and a lid on it, handing it to me, I said thank you, then she told me it would be $1.90. This is where I started to get pissed. Clearly confused and upset I said “I’m sorry, you’re going to charge me…?” In a super condescending voice she laughed our, ” I cant just give you free coffee.” (Which she had literally just done, topping off the mans cup, in front of me). I tossed my card on the counter. She ran it and had the nerve to toss it back. I didnt have the time or restraint to give her a piece of my mind so I left. I will NEVER get coffee here again. Not because their coffee is gross, but because I have never experienced such hostility from someone when I’m nicely and apologetically asking for a replacement for an item I PAID FOR. Luckily all the train employees were fantastically nice and really redeemed the experience. But wow.

Caffe Caldo – Menu with Prices – 21070 Beach Blvd, Huntington Beach

Pros 1. Nice tasting coffee 2. Nice looking inside, though a little small 3. Fast at making my coffee Cons 1. I asked if they would do food to go and they said no, but they could seat us inside instead. I said we had to rush so would not be able to sit in. They said they could do a coffee to go. 2. Service felt a little condescending and intimidating. I asked for a nonfat mocha and was informed “we can do a latte and put it with a hot chocolate.” I said yes (I saw plenty of reviews where people had mochas and the guy serving sounded like I was asking for something unusual). He then told the barista to make a latte and put it with a hot chocolate. The barista then said to me, “you know nonfat milk has more sugar than whole milk? So whole milk is actually better for you.” I said I did not know that, but ok do whole milk then. He replied, “You should do your research.” I felt that last comment was especially rude. I should “do my research?” I’m following my doctor’s orders and if it’s so bad, then why do they sell it? This whole vibe made me feel like I wanted to just leave. It wasn’t just what was said but how it was said. 3. I was given a large size and later realized they had different cup sizes on display. I would have liked it if they asked me what size instead of assuming and upsizing without my knowledge until after the fact. Overall, the mocha tasted good and service was efficient (although they were not busy during that time), but I could do without the rudeness and assumptions.

Porto Rico Importing – Menu with Prices – 201 Bleecker St, New York

I would have give this coffee shop 5 stars. They put 4 express shot in my $4 ice latte. It was the best ice latte I ever had. However, the customers service is surprisingly awful. I would give them 0 star for customer service. Their so called baristas is the worst I have ever seen. The barista is even worse than the ones who work in Starbucks. I am not sure they are even qualified as a barista. I was taking photo of my coffee. The barista got freak out and said don’t take pictures of him and told me to delete from my phone. I don’t know who he think he is because I was taking photo of the “coffee”. Just like the other reviewers on yelp, this coffee shop has 0 customers service even they have great coffee. They’re very unlike other coffee shop. First, They don’t offer a comfortable environment for you to stay. No seats inside of course. Apparently they want the customers to pay the money and go away. Second, this place is not credit card friendly unlike other coffee shops in the city. They have old fashioned machines. They prefer cash. Third, the environment is dirty. You can actually see the dusts around the cashier area. The only good thing about this coffee shop is the good coffee with cheap price. I would still come to here next time but I would just close my eyes and ignore everything and get my coffee out of here.

Kahwa Coffee – Menu with Prices – 701 6th St S, St. Petersburg

I’ll give this tiny coffee bar at the hospital a 5/5 because it’s convenient, the coffee is good, the barista is nice, and the caffeine in their coffee does the job. +3 stars- yummy coffee. Their coffee is not the best that I have had but it is delicious and it is good. It does not have any after taste and it is smooth. They also have daily offers and happy hour. I don’t remember what exactly it was but I remember 50% off pastries after 3pm. +1 star – convenient for me because we spend a lot of our time at the hospital and it is easy to just go to this location and have a yummy hot cup of coffee to get through the 12 hour shift and the cold hospital environment. If you are at Bayfront and you need some coffee, definitely come here! +1 star – nice barista. The barista who works here is nice. She does her best to accommodate us even if she is working by herself. She also let us know that there is 10% off with a USF ID so if you have a USF ID don’t forget to avail this offer. LOCATION: it is inside the West Entrance of Bayfront. You can park in their parking garages or the 2 hour curb parking. Overall, they have good and yummy coffee. I suggest that you try their coffee.

Porto Alegre Brazilian Grill and Meat Market – Menu with Prices – 795 E 8th Ave, Hialeah

The absolute worst Brazilian steakhouse I’ve ever been to. I mean they were nice people…maybe… not sure. I mean I asked the gauchos for lamb chops, One pretended he didn’t speak English, unless he really didn’t speak any English, he repeated “sausage chicken” and eyed the skewer. No man, i came here for real meat. Then Second gaucho said they only serve lamb leg. I said ok. 20 min later he walks out with some over cooked scrap of a lamb leg someone in the back must have been slicing pieces off to gnaw at im imagining since it took so long. Every meat we tried was cheap quality, the kind that have tons of gristle in it and barely any good cuts. The meat cuts are similar to The Knife. But no where as good quality as Fogo de Chao or Texas de Brazil. After the group of people i was with all finished eating, i look over at the spanish speaking people seated next to us getting lamb chops. Wtf!? But thats not what pissed me off the most, it was the water. See, I’m the type of person that likes to taste my food so I don’t like to drink soda or an alcoholic beverage when I eat food regardless if I’m out at a restaurant, or at home I just like water. The waitress upon walking in she handed me a wine menu and without looking at the menu i told her We just want regular tap water. She walks up to our table with a bottle of opened water that had a Mexican flag and a bunch of Spanish words all over it she pours it in our glasses like it’s vintage wine aged to perfection, filling it up only halfway screws the top back on and walks away. Just an odd sight. And Why mexican water? Pardon my ignorance but isn’t it bad to drink their water? Don’t we have safe drinking water here in the US? I don’t know where she disappeared to and all the cuts of meat are super super super salty like they bathed the cow carcass in pure salt before and after cooking. Super thirsty and no one to flag down, we unfortunately drink the water and I figured what the heck I might end up in the hospital on my Birthday with diarrhea. So I drank the water. I get the bill and they’re charging us four dollars a bottle of water of Mexican water. How is that even right?!?! I asked some guy at the front desk, he didn’t speak english. Asked for a manager, they didnt come. Our waitress spoke a little so i asked why are you charging me for water? She seemed rehearsed as argued with me telling me she gave me a menu and i should have read it. I said but I asked you for regular tapwater I thought you were just filling up a Mexican label bottle with regular tapwater because I don’t even know if you’re really opening it up from a sealed bottle or using it as a pitcher. Man that pissed me off, paying $4 for hecho in mexico water. We had two bottles so $8. They precharge you for a tip so theres really nothing you can do about it.

Scooter’s Coffee – Menu with Prices – 5 Old 63 S, Columbia

I usually go to Starbucks on Broadway which I hate becausr ya know so i made a point to go to scooters. I asked for a medium mocha, the drive thru girl asked if i wanted that hot or cold. In my head i remember thinking why do they even ask that when it’s -15 °F and told her hot. When i got to the window they handed me a cold mocha, which looked great but not what i asked for. Usually I would live with the mistake cause i HATE making service industry people do more work that necessary (im a waitress) but i decided I would be unhappy if i didnt voice the error because just to clarify, I really wanted a hot mocha. I say it in the nicest, shyest, we all make mistakes sorta way as to make sure she didnt get upset or annoyed. The drive thru window girl then proceeded to disagree with me I said cold, almost argue…which was just awkward and i tried to give the mocha back that i hadnt even pulled through my window and she refused which i understand for health code but i wasn’t trying to get a cold mocha so it makes sense I would try to give it back. Scooters then does remake the hot mocha, but they had the manager give it to me and nobody said youre welcome when i said thank you or sorry, just “yup”. Pretty rude and i wouldn’t go back because the Starbucks on Broadway weirdly goes out of their way to be extra friendly and accomodating. And the prices are the same but they arent rude, EVER and i consider this starbucks super superior to any ive been to. Scooters made their own coffee taste bad to me, bad enough to leave this review. And with Starbucks right their, a giant competitor, I would have thought harder about how to treat customers in that manner. Won’t be going back! Hope they dont make you feel like human trash for telling them of their own mistakes in the nicest way possible!

Cortez Coffee Company – Menu with Prices – 1030 E Vista Del Cerro Dr #1030, Tempe

I don’t post reviews a lot. This is probably only my 3rd and I only really like to post when service is extraordinary. I found Cortez at First Friday’s about 6 months back and really found my love for coffee. I sampled it and really grew to enjoy black coffee. This morning I was craving that so I figured I’d head over for a cold brew. I know quite a bit about coffee, having a lot of barista experience, but of course I don’t know everything. This guy, with blondish hair, gauges, piercings, I don’t know how else to describe him, was working. The brew today was Nitro. I asked him what kind of roast was it. Like light, medium, or dark. He says, “Well it’s infused with nitrogen.” I thought, “Okay…so what does that mean?” He says, belittling me, “You don’t know what that means? It’s like a stout, alright?!” So moving on from that, I really just wanted to leave but I was curious about any classes they may teach. Like roasting, cold brewing, etc. He was like, “Well, what do you wanna learn…” It was brutally clear how annoyed he was with me. I was the only other person in there. And since of course I’m no expert on coffee, I said, “Anything I guess.” Constantly after everything I said his attitude was condescending. I know it’s hard to tell just given the dialogue. You’ll just have to take my word for it. It was like I was such a burden when this company is one I can potentially invest more money in. Well damn, after this experience, despite the coffee being great, I think I’ll continue to give my money to Dutch Bros. They know how to treat their customers with respect and praise.

Highway Espresso – Menu with Prices – 5505 Old Redwood Hwy, Santa Rosa

The only thing that is good about this place is the bagels. This place is right by my house so I have tried to love it, but can’t. THEIR COFFEE SUCKS. The coffee itself is always very weak, even when I was assured it was nice and strong. They are not using the proper coffee to water ratio. I actually prefer the coffee from the gas station over this hut. Of the 8 mochas I’ve gotten no 2 have tasted the same, they should be at least mildly consistent. It’s like they have no actual recipe for the coffee or the mochas and they’re just eyeballing everything, but very badly. 3 times they got my simple, 1 item order wrong, once it was literally a black coffee and they put soymilk in it. The breakfast burritos are really spicy and rather under stuffed and the tortilla is mushy/gummy. I have worked at several coffee places of varying quality and the owners of this place need to suprise pop-in and taste everything and re-train people, because it’s clear some employee either doesn’t give a crap or doesn’t know any better. 2 stars for bagels and drive through. Those bagels are amazing and toasted perfectly with just the right amount of cream cheese.

Mott Haven Bagel & Barista Cafe – Menu with Prices – 221 E 138th St, The Bronx

Bagels are pretty good. It’s the service that lacking. Ordered a bagel with butter, and they barely put any on. Furthermore, they didn’t properly spread the little they put on. Often, after placing an order, and waiting for quite a bit while others get their orders, have to be asked again what it was that ordered and am waiting for. I also don’t understand the name. Bagel and Barista. Barista would suggest there are people who prepare your coffee, but you pour and prepare your own hot coffee. Iced is given to you from workers, but have to sweeten yourself. It’s not a big deal to do that, but the name would suggest otherwise. Unless, of course, by adding the word Barista to the name, they have dubbed the customer as such. Also, ordering turkey with egg whites, they always give a different type of turkey. Last week it was Honey Turkey, another time it’s Sausalito. Don’t mind those types, but just want regular turkey. Again, the bagels are pretty good, but the people behind the counter don’t know much other than how to push buttons on the register. Anything beyond that seems to be bothersome to them. I added a picture of my under-buttered, un-spread sesame bagel. That of which I had to go back in and ask for a spoon to spread it, myself. I wondered if asking for more butter would incur another problem, or charge.

Nook Coffee Bar – Menu with Prices – 2930 Bristol St #B105, Costa Mesa

Today was one of those rare mornings where I had time to indulge in coffee that was not from a kcup or an Alterra bag, made at the often-used, and probably not cleaned often enough coffee machine at the office. I decided to stop by Nook for the first time. Unlike during lunch hours, there was ample parking available as other businesses at the Lab were closed. The Nook had a welcoming ambience, with the morning sun streaming through the floor to ceiling glass windows. A barista said hello and I ordered a Spanish latte. I also wanted to order food and was looking for a menu when someone else walked in. He seemed to be a regular as he was greeted warmly by the barista, who then proceeded to ring me up for the latte. When I said I wanted to order food and asked if there was a menu, he quickly pointed to the plastic case containing bagels. I felt like I was being rushed, presumably so the regular customer could be helped. Anyway, I ordered a jalapeño bagel and paid for it. In the meantime, the barista prepared the regular customer’s drink. I don’t think he had even started mine yet. 5 min later, my food and drink were ready. I thanked him, but he didn’t bother to look up from his phone. As I left, I even said, ‘Thank you again! Have a good day’. Even that didn’t seem worthy of a glance away from his phone. It was like he didn’t hear me at all or was just ignoring me. Definitely different than the way he greeted and helped the regular customer who came after me. I have gotten better, much friendlier service from baristas at SBucks, Dunkin’ Donuts or any other chain coffee shops. I wish the barista was nicer. It was a such a quiet and beautiful morning and I didn’t think I did anything to be treated differently from the customer who came after me. It was not like they were busy either. That being said, both latte and the bagel were delicious! I would get both again but given the service I would first seek out other coffee shops before coming back here.

Summit Coffee Co. Menu with Prices 4, Foundy St suite 20, Asheville

I’ve been going to this coffee place for over 6 months. Always have had positive experiences here. Today I went and asked them to make me a Cubano. They don’t have it on their menu, so I didn’t expect them to make it great. But that’s what I wanted so he made it for me. When I walked up and saw him make it he just dumped a bunch of salt right on top. No sprinkled nothing just a big Heap. I tasted it there was no sugar in it, which is totally fine I added some. I gave him a good tip just for going out of his way to making something that was not on the menu. When I ordered my coffee I asked him if there was anyway I could get water for my dog. He said that there was water in a bowl out back. When I got my dog out and took him to the back, it was there was no water in the bowl. This lady saw how disappointed I was because I had my dog so I couldn’t go inside and get any water, so she asked me if she could bring the dog bowl in and get some water for me. I said yes and thank you. When she came back out the water bowl was empty and she said that the guy said no she can’t have any water and that they were closed. Granted I did get there at 4:55. But I’m just surprised that they would turn down dog water. All I wanted to do was give my dog a drink before I left. It was 5:01 literally. You can dumped a bunch of salt in my coffee and call it a Cubano, you can be rude to me, even though he wasn’t rude to my face, but deny my dog a little bit of water because it’s 1 minute after you close… That’s really really sad. I probably won’t go in there if the skinny guy with red hair is making coffee again.

Fresh Donuts & Bagel – Menu with Prices – 34113 Fremont Blvd, Fremont

I went in to the donut shop with my 82 yr old friend who is on oxygen, has a little hard of hearing and a touch forgetful. She ordered coffee and a donut and I go to the cooler to get water. I hear the man raising his voice and turn to find him berating my friend. He told her to pour her own coffee he wasn’t doing it for her. She didn’t realize when he shoved the cup at her, what she was supposed to do. My friend is the kindest, gentlest, soft spoken soul you will ever meet and this ass is raising his voice and telling her shes stupid. When I confront the man the lady behind the counter pushes him out of the way and explains that Asian men are like that. BS. He kept up the fuss until he walked around the counter to the storage or kitchen. He didn’t like being confronted back and had we been men he probably would have been nicer. From the older patrons sitting in the shop said this jerk is always like this. Is this how you want your wife or your mother to be treated??? I don’t give a rats pa-toot where you come from.. YOU WANT MY MONEY YOU TREAT PEOPLE WITH RESPECT!!!!!!!

I Wana Moka Menu with Prices 319 E Holly St, Bellingham

I Wana Moka. What to say about this place. For the longest time I avoided it like the plague, like any sound human being. The decor made me cringe with terror and think of a tacky ghetto coffee shop out in the middle of no where, trying too hard to stand out (believe it or not the pun was not intended). My first thought was that it was a place to draw in creepy perverts with the Hawaiian theme of bikinis and beaches. Not the best tactic in Bellingham to say the least. Anyways, when I finally went, because someone recommended it to me (not because I was looking for some half naked barista to oogle, ya perv!) it was surprising. Beside the normally dressed, beautiful, kind baristas, the coffee was great! Fidalgo Bay Roasters makes great espresso… and I’m not a guy who gets fruffoo drinks that cover up the coffee taste. I like double short americanos, no cream, but a little room so I can sip off the crema while driving before it dissipates and not spill on myself. Fidalgo coffee is great. Now, typically I go in the mornings, so obviously I can’t vouch for every barista but my experience has been delightful both in taste and in interaction. The baristas I get coffee from pull good, timed shots with even crema. Typically not a lot of channeling (if they don’t clank the tamper on the portafilter (some do)) and they quickly drop the shots into the hot water so they don’t die (this is normally called a “long black”, when the shots are over the hot water. Rather than an americano when the hot water is poured over the shots). Again, my taste from I Wana Moka is delightful! And most enjoyable on a crisp fall morning before 7am! The only complaint I have about this place is the poorly designed and marketed shack. Many of you probably have the same thoughts as I first did, and probably stay away because of that! It would do everyone a favor if the owner would rebrand and renovate the place to keep up the rep of himself, the employees, and Fidalgo Bay. I guarantee that would bring I Wana Moka the attention it deserves and bring them more business. Overall rating: 5 my cup of joe in the morning is worth it!