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You guys are a joke. Constantly giving me incorrect information, no one i have spoken too is properly trained or pays attention. When i set up with you guys all my information that was put in was inputted incorrectly, including my address. I have yet to speak to one employee who was helpful, knowledgeable, and behaved in a professional manner. I WILL NOT be reccomending anyone i know to use your services.

Lakeside Cafe – Menu with Prices – 3700 S Susan St # 190, Santa Ana

The food has always been consistently good, but I write because of a reservation they messed up and did not address in a professional manner. I reserved a table for 4, in person, a week before my daughter’s birthday. I called a few hours before to confirm, and again stated it was my daughter’s birthday. We arrived on time to learn that someone had seated a group at our reserved table. They blamed a bus boy or server for doing the seating, but I didn’t care who made the mistake. 40 minutes went by and finally someone left and we were seated. (I think it’s fair to mention that we were offered a table in the back of the bar area…if you know the place it’s the second bar that feels like you’re in a school cafeteria not in the beautiful main part of the restaurant.) The manager, who I had spoken with several times to give him some tips from my days working in restaurants as to how to address the situation (he took none of my recommendations), never came to our table to see if we needed anything, nor to apoligize, nor to wish my daughter a happy birthday…he instead sent a waiter that was at best odd and indifferent. When I said it’s my daughter’s birthday he said “yes I know that”. Well we got a good laugh out of the rediculously slack service and server attitude…you might as well laugh. My friend who was with us thought they should at the least buy my daughter’s dinner…they sent a few free desserts instead as they never asked what we thought would be fair compensation for the wait. Lakeside has gone from being tops in my book, and I’ve introduced so many friends to this restuaruant, to being one that I won’t be patronizing on my own accord any longer.

former Albertsonâ??s at Oxford Plaza – Menu with Prices – 6363 E 22nd St, Tucson

I was literally attacked with a shopping cart by the store manager who said I wasn’t allowed to check an item hat was rung up incorrectly 7min before closing after I just walked the correct items to my car and brought the incorrect items back. She then proceeded to close the door on me and yell at me to come back at 8am, I’m like it’s 7 Min before closing and now after you assaulted me I’m going to return everything. She said no refunds- THERE IS NO FINAL SALE OR NO RETURNS SIGNS ANYWHERE. She proceeds to tell me that she has corporate lawyers that said it’s ok to put it at the bottom of the receipt AFTER PURCHASE. She said her register is closed and can’t return anything and refuses to log back in, passed me to another associate, and he lets me looks at the items- the were INCORRECT! She completely disappears! I leave with incorrect items, nothing solved, Humiliated from her attacking me with a cart. I’m just so flabbergasted. BBB & ATTORNEY GENERAL WILL HEAR ABOUT THIS!!!

Fulton Alley – Menu with Prices – 600 Fulton St, New Orleans

I can’t imagine reccomending this spot to any of my friends. While I did enjoy the specialty cocktails we tried and the brussel sprouts, we only had one postive experience with the staff. The front desk person seemed absolutely clueless, was not helpful, and did not seem to understand how to do her job. Before this interaction, one of the bartenders greeted us with “what?” when walked up to her with a question about ordering food. It seemed like she didn’t want to be bothered while she conversed with the other employees who were hovering around the closed bar. There was also an issue with the tab, I think they were having issues finding the name, which is fine, but the employee that came up to us to ask about the tab wasn’t friendly. It felt like she was bothered that she needed to come clear it up, even though that had nothing to do with us… Maybe this was an off night but it did not leave a good impression especially for a fellow service industry local.

Popfancy – Galleria Mall – Menu with Prices – In front of Apple Store, 5085 Westheimer Rd 2nd Floor, Houston

When the new Apple Watch launched, this was the only store that had the model I wanted in stock. The issue was, when you got past 7-8pm it would show “unavailable for pickup” for all new Watches and phones and seeing as we were going to be commuting specifically from San Antonio for this particular item, I called before the store closed to ensure they had it and I swear the exchange that followed was like a scene out of Shrek between Pinocchio and Prince Charming: Me: It showed online earlier that you had XYZ Apple Watch Series 4 that I was looking at but now it’s showing as unavailable for store pickup. Can you check to see if you have it in-store? Employee: Uh. Hmm, well, uh, I don’t know where it’s not Me: You’re telling me you don’t know if you have it in-stock, yet you’re there in the store? Employee: It wouldn’t be inaccurate to assume that I couldn’t exactly not say that it is or isn’t almost partially incorrect. Me: So can you confirm that you have it? I mean we’re driving all the way from San Antonio! Employee: On the contrary. I’m possibly more or less not definitely rejecting the idea that in no way with any amount of uncertainty that I undeniably Me: Stop it! Employee: …do or do not know where it shouldn’t probably be, if that indeed wasn’t where it isn’t. Even if it wasn’t at where I knew it was. That’d mean I’d really have to know where it wasn’t. That was about the gist of the conversation – basically the employee was there in the store and refused to go look in the stock room to see if the item was in stock giving us the run around – well maybe we have it maybe we don’t. I guess you’ll have to come in the morning to find out. So after waking up super early to get there at opening time they didn’t have it. Not wanting the trip to be a total bust and wanting to return to San Antonio with something more than hurt pride and a bruised ego, I upgraded my phone which took (no joke) almost 3 hours. Part of that is when they opened there was a sea of customers and the employee to customer ratio was balanced but you had more than half the employees just standing around chatting while a third were with customer and a third were explaining that it’s not their job to do sales/assist with selling. It just screamed inefficiency and that early in the morning tempers run high and fuses are short.

Key Bridge Marriott Menu with Prices 1401 Lee Hwy, Arlington

This Marriot used to be decent several, SEVERAL years ago. Regrettably, it’s fallen far from grace and I can’t believe Marriot even still retains it as one of their namesake properties. The Key Bridge is abysmal at best – quite dated and it really just appears as though this is a throw away property. The regional manager needs to pay this place a visit like yester-year. An issue right off the bat is the fact that the temperature control is not correct. There’s easily a 5 degree discrepancy between if you set your room at 70 or 75 (75 feels closer to 69/70). I haven’t stayed in this Marriot in a while and now I’m reminded why, LOL. The drop ceilings in the bathroom has specks of mold and is pulling away from the cross sections in several areas. And my bf and I are supposedly in an “upgraded” room (he’s Ambassador status). It’s pretty tiny compared to even the regular Marriot rooms at other properties that we regularly stay in around the area. He’s hit his head twice now in the bathroom due to the shower head being situated so low down. It just appears as though no pride is taken in this property. What really aggravated me and prompted this review is the difficulty with which I had getting in touch with tech support this morning. It took four calls to get me to the appropriate person. The person at the front desk routed me to an employee help line the first time around. So I called back and stipulated that I needed to speak with guest services for an Internet issue (my vpn requires an active client so I need a manual connect if there’s a user prompted splash screen for a captive portal). It’s not an issue the front desk can assist with but I was advised – in typical helpdesk script form – to turn my computer off and then on again. *cue aggravated sigh* The second time the front desk transferred me it was to the exact same service desk and the prompts are ENDLESS before you even reach an actual person. That service desk transferred me back to the front desk where someone finally contacted the correct department and then patched me through. Once on the phone I immediately offered that I needed a manual IP connect and not a MAC address connect as I spoof MAC address information on the hour. This would have caused a disconnect every hour, however it’s a non-issue with an IP address connect. The tech still asked for my MAC address, lol. I reiterated my position and was connected via IP as requested. Took me over 20 minutes to get that accomplished, smh. I will say that the people were pleasant enough, but if they’d pay attention a little more to details it would be beneficial across the board. There are a million hotels in this immediate area. Just stay elsewhere. This Marriot is in desperate need of some attention.

Hi-Fi Coffee Bar – Menu with Prices – 918a, Ocean Blvd, Myrtle Beach

I recently started working on the Boulevard in April. I started going to your coffee shop because your store has a conveniently priced small iced coffee with mocha. However I’ve only gotten my drink rung up and made correctly about three times which were the first three times I went there. Your employees are very very nice. For some reason the last few times I’ve been there I have been charged for the wrong drink and they have been made incorrectly, therefore my drinks have been terrible, and overcharged. The only reason why I haven’t really been able to speak to anybody whenever it happens at your establishment is because I never have any time because I’m always on shift when I go there, and can’t be gone long. It’s always a different person who does it so I’m not entirely sure if your employees have been trained correctly on your register or to make your drinks. It’s really not hard to make an iced coffee with mocha. I like this place a lot, but I’ll be forced to stop going there if my drinks are made incorrectly or if I am charged wrong one more time. I do hope that you guys take the time to fix this.

Rooted Kava Lounge – Menu with Prices – 415 S College Rd Suite 17, Wilmington

We have been coming here daily for months and met a lot of great people. The establishment is really clean and great place to chill. I’m giving a less then stellar review because of the recent cultural changes at Rooted. A few weeks ago the owner posted obnoxious neon signs asking customers to check their pockets for money before entering and “CUSTOMERS MUST PAY FOR PRODUCTS BEFORE YOU GET THEM.” Not really great hospitality or customer service at a place that is supposed to be an inviting / relaxing lounge. It is insulting as a regular and trustworthy customer that we constantly have to swipe our card for small amounts. Then, today we found out they let our favorite employee, AJ go. While I don’t know the details; I do know AJ was a great asset and probably the most knowledgeable staff member Rooted had in regards to Kratom, Kava and holistic remedies. I know tons of other customers who enjoyed AJs company/conversation; music selection and the vibe he set at the lounge during his shifts. While then rest of the staff are also great, their knowledge and personalities are no match for AJs and we are really sad to see him go. One employee in particular plays terrible music and complains for the entirety of every shift which has a direct impact on how long we, and many other customers remain. I wish the pre-pay policy would go away; and I wish AJ would come back!

Ancient Roots Midwifery & Doula Care, LLC – Menu with Prices – 23 Campbell Ave SW, Roanoke

Digital Doula Counseling Client: I knew that I needed to speak with an experienced professional ever since my best friend embarked on the incredible journey that is pregnancy and asked me to serve as her support sister as a doula would. I had heard wonderful things about Tara throughout mothers in the Floyd community and knew that she was exactly what we were looking for in our quest for valuable insight we can trust. The mom-to-be lives in Roanoke and were able to use these digital doula counseling services, which helped ease our minds as we learned the many ways of navigating the pregnancy, birth and postpartum pathways. The amount of information, guidance, and kindness in this consultation session was incredible for us, especially since it is our first baby. Now the strongest feeling we have is that of EMPOWERMENT knowing that we are not alone, knowing what options we have, knowing of the community and support all around us regardless of the financial challenges that come with bringing a baby into this world. We are VERY grateful and hope to take a birth class with Tara before we’re due as well!