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Disclaimer: I frequent Hyatt Place hotels and have historically been a satisfied and repeat customer when traveling. Thus, I know the level of quality a Hyatt Place is capable of. I hate sharing negative experiences in my reviews but my experience at this hotel was “inconvenient”. You may read this word a few times. It definitely could have been worse so let me start with positives. The heater in my room worked good, the shower water was hot, I had enough towels for my one-night stay, the room appeared clean, and the front-desk staff were friendly and appeared to do their best with what they had to work with. On the night I stayed and in the room I was provided, the issues encountered were as follows: minimal and poor location of electrical outlets. It was a good thing I make a habit of packing a power strip when traveling because I needed the outlets as well as the extended length to meet my needs. Other guests will just be out of luck. The bathroom is tiny with about a one-inch clearance between the toilet and the door when opening and closing the bathroom door. It may take some creative squeezing for big-boned guests or families that need to help care for another. (Note: I can’t say if this is an issue in other rooms.) The in-room alarm clock wouldn’t set (the clock did work though) and I needed to be up at 3am. Again, inconvenient for my needs as a guest. The door to the room required multiple attempts to close for the lock to catch which impacted my personal sense of safety when in and out of my room. (Note: I can’t say if this is an issue in other rooms.) The in-room phone and TV didn’t work which I was told may be related to a brief and unexpected power outage earlier that day that the hotel was not effectively recovering from technology wise. Same issue with the business center. The 2 computers were working with internet but to this day I still have no idea where my boarding passes printed out to. Staff couldn’t find them either…sigh. At check in, I was told breakfast items would be available starting at 3:30am for early morning travelers. Nope. I had wanted to turn in my rental car the night before my early morning flight and take advantage of the hotel’s airport shuttle service but staff could not guarantee I would make it to the airport on time dependent on road conditions. This is freakin’ Colorado. Don’t you prepare for “road conditions”? It was an expected 1 1/2 inches of snow overnight. It wasn’t a blizzard. Just sayin’. I’m a native Floridian who is not experienced in driving in snow. It was 60 degrees my whole trip until this night. I was really counting on this marketed shuttle service…which I couldn’t use…because it might not happen. Inconvenient! The list actually does go on but I’ll stop there for the purpose of this review as these are the top things that may or may not impact other guests. I would never dissuade a potential consumer from an establishment and I am not intentionally doing that with this review. As noted in the beginning, the basics are covered. When you’re ready to call it a day, you’ll have a warm place to sleep and a hot shower. Sometimes, that’s all you need. FYI: Although this hotel has the word “Airport” in the name, it is still a 10-minute highway drive to the rental car corridor and airport. Front desk staff informed me there is a Hyatt House closer to the airport but I cannot personally comment on the Hyatt House establishment as I have not been there.

Hilton Garden Inn Colorado Springs Airport – Menu with Prices – 2035 Aerotech Dr, Colorado Springs

*Update to review* I had a very productive conversation with one of the mangers who has purview over customer relations. She addressed my concerns, as voiced below, and very politely apologized for the experience. Additionally, without making an excuse, she explained some of the circumstances that led to everything happening the way it did. I was and am very impressed with the response! Similarly, I am convinced that my experience at this hotel was a freak experience or the perfect storm. Knowing the caliber of management they have at this hotel and how they conduct business, I would stay at this hotel again. ________________________________________________________ My worst stay at a Hilton property yet! First and foremost, the property itself is very nice. The staff at the bar, in the kitchen, and the maid staff were extremely friendly and professional. The issue I had was with the front desk staff and their handling of select other guests that were staying at the hotel. During the first two nights of my stay, there was a junior softball tournament in town and a few of the teams were also staring at the Hilton Garden Inn by the airport. From the sounds of it, I had a couple of 12-year olds in the room directly above me. Between the running back and forth, jumping off the bed, and occasional loud yelling, it was difficult to get to sleep at night or stay awake in the morning. I contacted the front desk two different occasions and was told that a staff member would address the issue. Thankfully, most of the teams check-out out on Sunday morning. Sunday night I actually had a restful nights’ sleep without any loud noises coming from the upstairs room. Monday night I was not so fortunate… Monday afternoon/early evening an elderly man checked into the room next to mine. When I returned to the hotel after dinner the TV in the next room was blaring and the smell of cigarette smoke was strong in my room with had an adjoining door to the next room. Once again I contacted the front desk to raise their attention to the blaring TV and the person smoking cigarettes next door. It took 45 minutes to an hour before the TV was turned down. The next morning I had to fly out early. I was awakened by the loud TV once again, before my alarm, and the extremely strong smell of cigarettes once again. Thankfully I was checking out that morning. I brought the issue up again to the front desk attendant who nonchalantly said “I’m sorry about that” and proceeded to wish me a good day. Between the inability to handle the other guests and one employee saying that a Hilton hotel didn’t accept Hilton gift cards, I was left with the impression that the front desk staff were incompetent and unhelpful. From my previous stays at Hilton properties, I know this is the exception and not the rule. But I will not stay at this specific Hilton property ever again!

Courtyard by Marriott Roanoke Airport – Menu with Prices – 3301 Ordway Dr NW, Roanoke

I have stayed at the Courtyard Marriott Roanoke Airport every week for over six months and I have been blown away by the staff that consistently goes above and beyond. I travel frequently for work and often become friendly with the hotel staff, but I have never seen this level of commitment to helping guests feel welcomed. Within the first week, the Bistro staff Lorraine, Velisha, and John knew my coffee order and name so that they could have my morning coffee ready for me when I came downstairs. The front desk staff, Erica, Helen, Susan, Terry and Don always welcome me by name and remembers the little details. When I forgot to book a room one week, Erica proactively reached out, helped me look for alternative options when they were all booked, and monitored any cancellations closely so that they could get me in that week (which they did). This saved me from being stressed out during my work day knowing that they would handle this. In addition to providing wonderful basic guest services, the team makes guests feel known, valued, and cared for. Once when I had the flu while staying at the hotel, the staff called my room to check in on me, brought me dayquil, tea, and bread along with handwritten get-better notes. I received better care being sick at the hotel than at home! The team here truly makes my sometimes exhausting travel enjoyable knowing that I get to see them each week. They are rockstars and I hope you get the chance to know them!

Hyatt Regency Sonoma Wine Country – Menu with Prices – 170 Railroad St, Santa Rosa

Most inconvenient hotel I have ever stayed at! Stayed here twice in one month and problems both times….never again. Here’s what we had to deal with: We knew that they were new to the “DayUse” only app program but we were so excited they had joined because we wanted to get away for the day, shop and eat in that area and then relax by the pool, etc. Easier said than done here. The first time we were only in our room for about 20 minutes when someone with a key kept trying to open our door. They gave our exact room to another guest right after they gave it to us. We chose the DayUse time option of 12:00pm-7:00pm and around 1:30 pm housekeeping then tried to get in with their key. Said we should be checked out by now .. uh, no, go check with the front desk, we have until 7 pm. On our second DayUse only stay, we arrived back to our room around 4 pm from the hotel pool only to find out our keys had already been de-activated. So a wet and cold trip to the front desk for a new key wasn’t appreciated. We then later discovered our credit card was charged for a room service “breakfast” of $65 …. a meal we DID NOT have… wasn’t even there for breakfast, left at 7 pm. I guess they charged us for the next guests in that rooms breakfast. The second star is only because the pool is nice and no one messed anything up there. It’s just too hard to relax and enjoy ourselves with all this nonsense being bestowed upon us. Talk about not feeling welcome. Bye bye!

Richmond Hotel and Tavern – Menu with Prices – 172 King St, London

I WARN YOU DO NOT GO ANYWHERE NEAR THIS ESTABLISHMENT!! At some point me and a friend needed a hotel to stay at so we decided to stay at the tavern. I wasnt sure who to talk to for a room so i asked the gentleman down stairs. He took our money for one weeks stay and gave each of us a room key. During the night i had to go to the washroom. It was small, dark a dismall, to my horror when looking into the waste basket nearest the toilet … USED SYRINGES IN PLAIN SIGHT! I ran from there to my room again… the nights sleep was ok aside from the music pounding my body… The next morning we woke up to some old man creep pounding at our door. Turns out this was the REAL hotel manager. He basically told us to get our shit and get out. We quickly gathered together our things but not before we went downstairs to confront the original man who turned out to be the bartender. He refused to give me back any of the money claiming that i was being stupid. We ran up to our now unlocked hotel room. My friend couldnt find her cell phone. I told her to look under the pillows and sure enough there it was. She knew she left it on the desk and i saw it there too. Once we retrieved the phone and hotel management caught eye of this he started getting more verbally violent. Shooing us out with swear words calling us name’s as we packed in a hurry When we finally escaped the establishment we ran and couldnt have run fast enough!!! I warn you! Dont drink here. Dont stay here and dont support this place The one night i tried was like a scene out of some horror movie!!keep safe!!!

Courtyard by Marriott Indianapolis Airport – Menu with Prices – 2602 Fortune Cir Dr E, Indianapolis

I checked into the Courtyard by a Marriott Indianapolis Airport at 11:30pm on June 4, 2019. Got to my room, unpacked, and getting into bed I noticed food crumbs under the sheets in room 207. I called front desk and Brandon brought me a new key for room 407 and never offered to help me transfer my belongings. While unpacking in room 407, I noticed I left items in room 207 and decided to go back to room since I still had the key. As I was entering the room, Brandon was coming out with the note that I had written to housekeeping crumbled in his hand and the bed had been made up by Branden. I ask what was he doing with my note and he stated he would give to management and was going to have new clean sheets put on the bed however he had dusted off the crumbs from the bed and pulled bed coverings as if nothing had taken place. Brandon also looked disheveled and out of sorts and at that time I was a little fearful of being alone in the room with him. Also there was an opened beer bottle in the refrigerator in the new room I was relocated (407). This hotel is not up to par with my standards and was very disappointed with the unsanitary conditions of this property especially this late at night when youâ??re ready to sleep. Would not recommend this location ever.

Holiday Inn Express & Suites Corpus Christi – Menu with Prices – 5213 Oakhurst Dr, Corpus Christi

New, CLEAN, well-maintained, modern hotel. King-sized room had a good layout, tasteful decor and high ceilings. The room had everything you could want – love seat, writing desk, refrigerator (nice size, not the really small one), microwave and in-room coffee. The mattress was a little firmer than some, but I found it comfortable. The bathroom had a nice vanity with shelves where you could put your things and granite counter tops. The shower faucet was actually normal (seems like hotel shower faucets are always so difficult to use). The bathroom was stocked with plenty of thick, thirsty towels. A fairly substantial hot breakfast was served which included eggs, sausage, biscuits, gravy, a pancake machine, yogurt, fruit, cereals, cinnamon rolls, muffins, etc. Coffee/tea was available 24/7 in the breakfast room and there was a refrigerator in the lobby with additional food items for sale. The staff was very helpful. All in all an excellent hotel experience. The only drawback was the location. It was off the frontage road near Outback Steakhouse, two other hotels and right behind a sleazy-looking bar. I stayed on a Friday night and was a bit worried that there would be noise, but there wasn’t enough to bother me. However, someone who is a light sleeper might not be comfortable. Maybe asking for a room on the front side of the hotel would be the answer. I’d give the hotel itself a 5, but the location knocks it down a bit, hence the 4.

Hilton Garden Inn Albany Airport Menu with Prices 800 Albany Shaker Rd, Albany

Lets start with our 2 phone calls to a very rude desk clerk named Teresa, we called once and told 20 min then called after 25 min and she told us he would be there, so I asked when and she stated “fine I will try and get hold of him” then she came back and said 5 min more. When we got to the hotel a 5 min drive we question her about it and she loudly stated that we are an on call service and don’t just service the airport. I said okay may I have the managers name, she then said ” it’s on the sign over there if you want it.” She was dismissive and rude. Then I get my key to room 410 and may I add that floor smelled so bad of pot it was unreal, but of course the key does not work. I return down stairs inform her the key does not work she takes my key never says a word to me after another 5 min hands me a key and says that is your room. No apology for the mix up nothing, then I get to my room 504 and the stink and stench is horrible. Thank god I have air freshener because I would not want to deal with that rude front desk person again. Oh and may I add the ice machine on the 5th floor does not work. Do yourself a favor and stay anywhere but here! And of course this is all started at 1020 at night and did not get to a room I could get into 1110. Very poor!!!

DoubleTree by Hilton Hotel Little Rock – Menu with Prices – 424 W Markham St, Little Rock

So far, I am extremely disappointed with this hotel. I normally love all of the Hilton honors hotels but after an extremely long wait to check-in due to another guest having issues, (not the hotels fault) I get to my room and all I want to do shower and get to bed. Unfortunately, the toilet in my bathroom is broken, and there is no hot water in my shower or sink. Okay I get it, stuff happens. I call the front desk to get a new room, they don’t have any comparable rooms available, or upgrades, so I get a downgraded room and the hotel staff aren’t yet able to add extra points to my account or otherwise compensate me for a completely disrupted night. Hopefully tomorrow this will be rectified, if it is, I will certainly change this review to reflect that but as it stands I’m very dissatisfied. EDIT: Day two of my business travels and this hotel has handled the issues that were present wonderfully. The staff here tended to my needs, kept me Informed about the process and decisions, and more than compensated for my troubles. I’m quite pleased with how the staff handled the adversity and will more than likely stay here the next time I’m in town.

Courtyard by Marriott Philadelphia South at The Navy Yard – Menu with Prices – 1001 Intrepid Ave, Philadelphia

This hotel hit all the bases, with deficiency in none. The room was nice: spacious, modern, and clean. Great bed. Great views. Great television. And, the air conditioner quietly blew ice cold air. Next is the cleaning staff: courteous, attentive, and effective. And most important, the front desk staff. I am a frequent traveler and in my experience, the single most important feature of a hotel visit is the front desk staff. The front desk staff here was committed to being nice and hospitable: in essence, being a feature of my visit which made me relaxed and comfortable, as much as the comfortable couch in the room with an integrated side-table or the channel list for the television placed on the capacious dual-level desk. That kind of commitment in a hotel staff takes work, and I appreciate that work from the front desk staff at this hotel. I had several requests for the staff–admittedly, I was a slightly more onerous guest than most–and the front desk staff took each request as an opportunity to make my stay better: more pleasant, more helpful, and more relaxing. Most appreciated. There are other niceties I’d like to mention: the view of the sports stadiums, the taught leather ottoman that doubled well as a coffee table, the Bistro (and the staff there too). The Bistro was reasonably priced, with prompt service. (Here, though there is no room service, you can call the Bistro, place your order, and have the Bistro call your room when your order is ready–an innovative touch.) The snacks and drinks (including beer and wine) available next to the front desk. The exceedingly comfortable chairs next to the front desk, which made any unavoidable waiting unavoidably pleasant. But, mostly the staff: I cannot stress enough how much I appreciate the front desk staff’s willingness to accommodate rather than (as some hotel staff will do) question my various requests. Sometimes–actually, oftentimes–a traveler (and especially a business traveler such as me) simply needs certain accommodations, and the traveler will reluctantly but politely request such accommodations. The way a hotel responds to such requests determines the character of that hotel, and the way this hotel responded to my requests proves that its character is strong. I wish this hotel the best success. One final note: regarding the difficulty in driving to the hotel during sports events mentioned in previous reviews: yes, it can be an issue. Although I did not experience the exit off 95 being closed, I did experience the road into the Navy Yard being blocked by a security guard and a orange traffic cone. This prompted me to turn around. When I could find no alternative way to reach the hotel, I drove up to the guard to ask for direction. It turned out that the guard was just waiting for me to drive up, and he ushered me through the gate to the hotel. So, don’t be confused if you see the guard at the Navy Yard gate. He’s there presumably to prevent fans from parking in the wrong parking lots; you’re welcome to pass through to the hotel.

Hyatt House Irvine/John Wayne Airport – Menu with Prices – 2320 Main St, Irvine

Always a pleasant experience with the Hyatt House properties. We booked a standard king size room with points. Given that this is a Hyatt Category 2 property, it was only 8000 points per night! It was quite a steal. The room was clean and spacious. The shower was a standing shower only. I always enjoy a bathtub when I travel but I think that is probably only available for a 2 queen bed room. The kitchenette has everything one would need for a quick, simple meals. All the utensils, plates and bowls are available. I can see how convenient it must be for The amenities were excellent. The gym was adequate and we walked on the treadmill for a little bit to loose up. We didn’t get to use the heated pool but it looked very clean and well kept. We were impressed by the breakfast! This is not our first Hyatt House or Hyatt place so we were acquainted with the standard complementary American breakfast. The hot food always consist of bacon, sausage, or eggs. But the twist here is the omelette bar! That deserves an extra star right there! Unfortunately, parking was $18. Some Hyatt properties waive the parking fee with award stay altogether even if you don’t have their highest Globalist status, which I do not. We really don’t see a need for valet at $22 since there were spaces for temporarily parking so you can drop off your luggage and check in. We did get in touch with the GM prior to our visit and was able to secure a discount. I imagine most people who stay here are for business travel in the area or need a place to stay by the John Wayne airport. For a category 2 award stay, a typical room rate runs at $179 or more per night so a World of Hyatt member can easily achieve at least 2.2 cents per point using their point booking versus paying cash price. I think this is property is too far from Disneyland and would not recommend it above the Hyatt properties in Anaheim. Hyatt House in Irvine is a solid Hyatt property and deserve all 5 stars!

Hyatt Regency Lexington – Menu with Prices – 401 W High St, Lexington

Was in Lexington for a wedding and this was one of two hotels that we had blocks in. The location is amazing, pretty central to everything and right at the Rupp Arena (in fact, they’re attached). The room was big, the bathroom was nice, there’s a bar/restaurant on the first floor, as well as a gym and pool! I was at that gym 3x during my stay, and it was never too busy. In fact, I had it to my self a few times. They have a dual cable machine, a single adjustable bench, and dumbbells going up to 50lbs or so. They provide towels and there’s a water cooler. As far as hotel gyms go, not bad at all. My main complaints about this hotel: 1) I called a week before to arrange a hotel shuttle from the airport. They told me to just call back the day of when I land. Simple enough. But their whole automated phone system is STUPID. Takes forever and the options are confusing (it keeps asking for an extension). And when I got through, nobody picked up, and I had to call back about 4-5x while I was at the airport. Thankfully, getting the free shuttle back to the airport was painless (just tell them your name and what time and they’ll arrange it for you). 2) The room’s seen better days. Kinda dusty in some parts, and some of the fixtures in the bathroom (like the faucets) looked like they were coming out of the wall. The “smart” TV was incredibly dumb. It would start up on random screens or the home screen for the hotel, where most of the buttons didn’t work. And the remote was very unresponsive, making the whole experience annoying. 3) They don’t provide you with any amenities, but will provide them to you if you call down to reception. I figured they’d leave slippers, toothpaste, etc. in the room, but I had to call them. I gave them a list of about 10 things, and they said they’d send housekeeping. 15 minutes later, I get a knock on my door, and one lady on the staff gives me one of my 10 items. Then 5 minutes later, she apologizes and gives me another one. This happened 3-4 times, and by the end of it, I only had about 75% of what I asked for, but luckily it was the major things. Other than that, you can’t beat the convenience and the location!

Holiday Inn & Suites Waco Northwest – Menu with Prices – 1801 N Development Blvd, Waco

My friend and I stayed at the Holiday Inn Hotel & Suites Waco this last weekend for the Silo Marathon. The hotel was reasonably priced and appeared to be kept clean and up to date. I was surprised when we got to our room and the couch and chair at the desk (appears to be made with fake leather) was pealing and falling apart. The rest of the room appears to be in tip top shape, so I could not understand why the furniture was allowed to look this way without being replaced? Unfortunately, I did not take pictures of these pieces of furniture to show you what I am talking about. Other than that, the hotel staff during check-in was extremely friendly and fast. I however, did not like that the breakfast was not complimentary but room service is an option, which on the flip side, is a nice option if you want to pay a little more (we did not end up utilizing this service). We did not end up eating at the restaurant inside the hotel, even though were were offered a 10 percent off coupon because it was Cinco De Mayo so we ended up at a Mexican Restaurant near the Silos. All in all, Waco has limited choices if your ballen on a budget, so we would recommend this hotel, the hotel management just needs to review some of the furniture in the hotel and consider replacing it.