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I was really enthusiastic about this place until yesterday. Until yesterday, every person who took my order was really top-notch in customer service–it was always a pleasure to go there, because it’s a really pretty shop, the coffee is good and the waitstaff was really warm and kind. The woman who took my order yesterday was nice enough, but she refused to punch my Trove card–you know, after you’ve bought 10 coffees or whatever, you get a free coffee. So, I spent $10.95 on a slice of quiche and a coconut water. I can’t order coffee late in the day or the caffeine keeps me up at night. So I hand her the punch-card and she says she can’t punch it because I didn’t order coffee or tea. I spend $10.95, but that’s not worth a punch. That’s a stupid policy. I can understand if I’d bought something for 99 cents, then a rule like that would make sense. But having a blanket rule that no matter how much the patron spends, if they haven’t bought coffee or tea they can’t get a punch toward a free coffee? That’s just idiotic, and bad customer service.

Alakea Delicatessen – Menu with Prices – 201 S King St, Honolulu

I still like the food a lot here, but have decided to take my business elsewhere… They have a buy 10 get the next free promotion. When you get your punch card, that’s pretty much all it says and that the free meal can be no more than $7.99 in value. First, I went in with my ouch card completed with a coworker and thought that I would pay for her meal and get mine as the free one from the promotion. No, that is not allowed. You can’t buy someone else’s meal and get yours on the promotion. Whatever, so that time I paid for both meals. Then I go in a few days later by myself to claim my free “eleventh” meal and now they’re telling me that there are only two meals that I can choose from that qualify for the “free one”. Again, these rules are not posted anywhere and are not on the punch card. So, I ordered one of the two. Then I go in a few weeks later and I ask for another punch card. Same deal, no additional rules posted anywhere or printed on the card. NOW, only certain meals qualify to be counted on the punch card. Geez, why even bother! Basically, I was brushed off and told, “that’s how it is”. It’s this treatment that bothered me the most. I will be spending my money elsewhere, even if they don’t have a punch card promotion.

Global Infusion – Menu with Prices – 143 Diamond Ave SE, Grand Rapids

I have been a faithful customer here for 3 years. I visit the shop weekly while my daughter has her dance lesson down the hall. I always purchase a drink. Today, there was a new guy behind the counter. I had a free drink on my punch card. He approached our table , and said if I wasnâ??t buying a drink , we had to leave. I tried to show him my free punch card, and he said he didnâ??t want to see it. He was very rude and insulting. I tried to tell him Iâ??m a faithful customer, but he said we had to leave. I was in total shock. Never before have I been treated so rudely as a customer. I guess I will take my business elsewhere if this is how they treat their customers.

Le Bon Café Menu with Prices 115 Sweeten Creek Rd #1526, Asheville

This coffee outpost is sometimes parked along sweeten creek near my work. If I’m heading to work after 7am which is later than normal, I like to pull through here for a coffee. I love that I have a loyalty punch card and get a free drink after the purchase of 10. I think it’s a great way to show customer appreciation and who doesn’t enjoy that free one a little more since it’s free. They also have light bites from a local bakery which are delicious as well. The customer service is always amazing. Coffee with a friendly smile. I can tell this business owner loves what she does and I love swing her shiny face in the morning in spite of me not having caffeine yet. Pro tip: call ahead and order your drink for pick up to save time in line.

Java Crew Vista – Menu with Prices – 3045 Commercial St SE, Salem

So what customer service do they provide when after you have waited 8 minutes to even order, they then tell you it’s “cash only” because their credit card machine is down? Can you guess? If you guessed a free $3 coffee, you’d be WAY off the mark. No, she provided directions to another Java Crew and one punch on a punch card. YEP, that’s right…total waste of my time and future patronage. UNBELIEVABLE I say!!!! There was no sign saying “cash only”, in the front window…to alert people waiting in the drive thru. UNBELIEVABLE! And the topper? The complete TOPPER? I just got home to email corporate, and spent the time to write them a letter, etc….and when I went to send…their feedback button won’t send! It’s down!!!!! UNBELIEVABLE!!!!! Oh my lord.

Fleamasters Fleamarket – Menu with Prices – 4135 Dr Martin Luther King Jr Blvd, Fort Myers

Buyer beware. Their lighting is flourescent. When you get home and find what you bought doesnt actually match your hair and try to take it back..the owner is rude and tells you to hit the road. They dont stand behind their product, incompentant with color and desperate for money. They cover themselves with a no refund policy probably as this happens often. (Didnt expect them to reshelf but did rely on their salesperson and did expect minimally a close match which this was not)Mortified.Go to wigwam instead or make sure you pay with a credit card so you can dispute.

GOYaYa’s Coffee + Crepes Menu with Prices 504 North St, Baton Rouge

Stayed in downtown BR for business with a few colleagues and frequented this joint almost every am for breakfast because their ingredients were fresh and made to order in a timely manner. After 3 days of eating there I picked up one of their punch cards cuz I noticed it on the counter. They never offered it to me which I found to be a bit disappointing. The card has 2 rows of punches. We loaded up the card quickly for a free crepe on the first row so we were able to get a free crepe one morning. Yippee, since we were on a budget. We only had another few days in town and our punch card was almost full on the second row so I figured we would get another free crepe by the end of our stay. Not so. The next day, the guy behind the counter took my card, threw it away and gave me a new one with different punches. It was then I realized the cards have one line for breakfast crepes and one line for lunch crepes. Because I had ordered a lunch crepe every morning and my 2 friends had ordered breakfast crepes, the card was full for a free bfast but not for lunch. I asked why I got a new card, he explained the difference of the punches. That bummed me out because I was in town for only a few more days and was hoping to get that last free crepe. I mean, who doesn’t want that free thing when your card is getting punched? We dine there every morning, they know we are out of town and won’t be around to fill the card with both bfast and lunch and still pull this prank. Really? My go to crepe was the ratatouille without cheese, add chicken. Should be a swap out of protein, in my opinion because they put so much cheese in the original crepe, but they charge an extra $1.50 for the chicken even though there is no cheese. The owner, however, is a great guy so I would continue to go back if I lived in town.

Coco Loco Juice & Eats Menu with Prices 2353 S Havana St D-14, Aurora

I am a frequent customer, I have been there countless times and always had a great experience until today. I came in excited because I had finally filled my reward card for a free item. I showed it to the cashier and she gave me the “cheapest” item for free. I ordered the loco nachos with grilled chicken and a bowl. She told me she was giving me the nachos for free yet still charged me 2.50 for the chicken that was added to the nachos. So then I paid and asked her if I could get another reward card, she said “you’re going to have to come back next week. We dont have any right now” Okay I said that is fine so should I keep my receipt so that I can get credit for this purchase and she said “No we don’t hole punch past purchases” This makes no sense, I would have gotten a hole punch if they had the reward cards but since they didn’t I can no longer get credit for that purchase. That is not my fault. They prepared my food and placed it on the counter and all she said was “here are the nachos” then walked away. Not even a “thank you or have a good day”. This experience really made me feel like never going back at least for a long while.

Little Korea – Menu with Prices – 519 Ellice Ave, Winnipeg

This restaurant has a very strange rule – my friend and I went in and ordered aspiring roll as appetizer and a tofu soup as main dish. A minute after the order was taken, waiter came back and told us that it is a house rule and each guest is required to order a main dish. I was in shock and can?t seem to wrap my head to understand the logic..due to language barrier and there is no point to argue over such unreasonable rule…we chose to leave the restaurant.

Coffee Junction Menu with Prices 401 Harris Ave, Bellingham

The worst customer service I’ve ever had anywhere. I am not a complainer or even a fussy customer, but wow, for the first time ever I really was so pissed and offended. We got coffee here before our train trip. There was one barista; she was alone and busting her ass, so I gave her a 40% tip. After taking a couple sips of my coffee and having to open it and check to see if there was actually espresso shots in it (or if maybe she had forgotten them) AND having my sister taste it to see if I was just being a coffee snob, I brough it back to the barista to see if I could get a new drink, because mine tasted like water. She extremely rude and defensively said “it’s an americano… it has water in it.” I very politely explained, “yes, but it doesnt taste like coffee at all.” At this point she stopped making eye contact with me, said “what do you want?” Trying to not to be ‘that customer’ I asked for a drip, thinking that was a good deal because it was half the price. She didnt even respond to me, as she got it. I asked if it was ok if I still get a pump of hazelnut in it. She said “yup” still not looking at me, put the pump and a lid on it, handing it to me, I said thank you, then she told me it would be $1.90. This is where I started to get pissed. Clearly confused and upset I said “I’m sorry, you’re going to charge me…?” In a super condescending voice she laughed our, ” I cant just give you free coffee.” (Which she had literally just done, topping off the mans cup, in front of me). I tossed my card on the counter. She ran it and had the nerve to toss it back. I didnt have the time or restraint to give her a piece of my mind so I left. I will NEVER get coffee here again. Not because their coffee is gross, but because I have never experienced such hostility from someone when I’m nicely and apologetically asking for a replacement for an item I PAID FOR. Luckily all the train employees were fantastically nice and really redeemed the experience. But wow.

Subway Restaurants – Menu with Prices – 7494 Creedmoor Rd, Raleigh

I eat here once a week for lunch along with many employees in my office. The visit today will be my last. The short guy with thinning black hair is rude. The credit card machine malfunctioned and he mumbled “you broke my machine”. All I did was insert my card like the machine said. It could not read the chip, so it asked my to slide my card. When I slid my card it malfunctioned. He asked me to slide my card again, but slowly. Ok no problem. I slid my card slowly, but the machine asked me to insert my card. I inserted my card and the guy said something under his breath, but I didnt think much of it. Then the machine asked me to slide my card again and I did. It went through this time. As this guy handed me my receipt he said something to the effect of “why dont people understand how to use credit cards” under his breath. When I called him out on it he got quiet and started with his fake smiling.

Heart Coffee – Menu with Prices – 1123 SW Washington St, Portland

Let me start by saying that I am often in Portland, always (literally) getting coffee, and that I am not easily angered or upset. Right before my sister and I walked into Heart, we grabbed donuts from Bluestar up the street. We had them in a to-go box, and we were standing in line waiting to order our coffee. My sister then decides to go outside so she can do a little work on her cell phone, so I’m standing in line by myself at Heart – without the Bluestar donut box. Immediately when I get to the register, the person working the coffee bar says to me “we don’t allow outside food in here – it’s our policy”. And I say “okay, but I don’t have any food? And we’re sitting outside?” And she goes “yeah well we also don’t allow outside food on our tables outside”. And because I am an adult, I don’t reply and I still order a coffee – while the barista says “So these are to go?” clearly indicating that I am not welcome with my to-go box. First of all, I can’t even believe we can’t carry a to-go box into and then outside of the coffee shop. I don’t know why this place is called Heart when clearly they are pretentious as hell. And don’t get me wrong – I understand and respect policy. But is it necessary to be rude? Or so pretentious? Or to make your guests so uncomfortable for doing something as simple as carrying a box? The coffee is not anything amazing, and unfortunately the ambience (as beautiful as it was) is exactly the same. Definitely not coming back.

Espresso 4U – Menu with Prices – 1413 72nd St E, Tacoma

This is a great little coffee shop. They have the convenience of a drive thru on both sides of the building, but you can also just walk up to either window. They have a punch card that gives you a free drink of your choice after 10 punches, and punches are based on what you spend, not number of drinks! They have gotten my order correct everytime I have ordered there, even with picky special instructions. They are friendly and greet you with a smile every time. They mainly just have drinks, but also have a small selection of muffins available. Shots are NOT burnt as other chain coffee shops do!