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I’m not even going to wait until I get home to write this. Heather has no customer service skills and is also a thief. Raging fiery soul of a damn demon in that broad. My husband had two beers over the course of three hours, totally reasonable. She denied him a third beer, so he asked me to get one for him. She gave it to me, knowing full well it wasn’t for me. Clearly she wanted this whole thing to play out as follows as some sort of flex of “power.” She sent other people out to spy and make sure it was actually me drinking the beer. They took it away 95% full, said we couldn’t have a refund. Having paid for it, my husband went to get a third and different beer and they said no. So when I went to the counter to ask why he can’t have more beer or a refund, she explained there’s a two beer policy WHILE OUR FRIEND WAS ON THEIR THIRD. I got my refund, but I will never be back and I will actively go out of my way to tell people what a shithole this place is. I asked for the managers information three times and was ignored each time. So I’ll call tomorrow. By denying service to a sober costumer and then trying to keep their money, they are robbing their customers. That is theft. For a place with a “kindness is our value” sign on their wall stating they are inclusive and “reject intolerance,” they sure are unwelcoming, rude, disrespectful frauds. But mostly just Heather.

Yogis Grill – Menu with Prices – 3419, 6050 W Chandler Blvd #3, Chandler

NEVER COME HERE. The staff is SOOO rude. Walked in, no one said hi or welcomed me. The people in front of me asked lots of questions and she had a terrible attitude the whole time, seriously made my experience miserable. She did not smile once, so extremely rude, if you hate your job that much, maybe it’s time to find a new one. I ordered a to-go chicken teriyaki bowl with noodles. Every time I’ve ordered this, it comes with just chicken and noodles, like I ordered. This time I received my Togo order and there was barely any chicken, noodles with veggies and rice. Not what I ordered at all. And it has never came like that either. I called back and the same girl with the terrible attitude answered argued with me on the phone and basically blamed it all on me and I ordered it wrong…. what the he**? I asked to speak to a manager and she said “There isn’t one here.” So I asked when they would be in and she said she couldn’t give me that information. I asked for the managers name so I could call back and speak with him/ her. She also told me she couldn’t give me their name. So I finally asked if she could write down my information and have a manager call me, she said “Sure” “what’s the name” and I asked if she needed my number and she said no. How is a manager going to call me without having my number? Interesting! A few days later and I have yet to receive a phone call. Yogis grill is the worst company and I will never be giving them business again, hire employees that LIKE THEIR JOB! I hope this place shuts down, they don’t deserve anyone’s business.

Yogis Grill – Menu with Prices – 1245 W Chandler Blvd #4, Chandler

NEVER COME HERE. The staff is SOOO rude. Walked in, no one said hi or welcomed me. The people in front of me asked lots of questions and she had a terrible attitude the whole time, seriously made my experience miserable. She did not smile once, so extremely rude, if you hate your job that much, maybe it’s time to find a new one. I ordered a to-go chicken teriyaki bowl with noodles. Every time I’ve ordered this, it comes with just chicken and noodles, like I ordered. This time I received my Togo order and there was barely any chicken, noodles with veggies and rice. Not what I ordered at all. And it has never came like that either. I called back and the same girl with the terrible attitude answered argued with me on the phone and basically blamed it all on me and I ordered it wrong…. what the he**? I asked to speak to a manager and she said “There isn’t one here.” So I asked when they would be in and she said she couldn’t give me that information. I asked for the managers name so I could call back and speak with him/ her. She also told me she couldn’t give me their name. So I finally asked if she could write down my information and have a manager call me, she said “Sure” “what’s the name” and I asked if she needed my number and she said no. How is a manager going to call me without having my number? Interesting! A few days later and I have yet to receive a phone call. Yogis grill is the worst company and I will never be giving them business again, hire employees that LIKE THEIR JOB! I hope this place shuts down, they don’t deserve anyone’s business.

Chick-fil-A – Menu with Prices – 3912 N Roxboro St, Durham

I went to the Chick-fil-a on Roxboro rd and I found a baby roach laying dead on my chicken mini’s. I ordered the 6 count combo and had already eaten 2 mini’s and most of my hashbrowns before I noticed the roach. I immediately returned the remaining mini’s for a refund. I politely asked to speak with the manager in private so I could show him without alarming any customers. He looked surprised and asked could he touch it…I said sure cause I’m not eating it. He asked would I like another combo or refund. I definitely don’t want any more food from here but I’ll take my refund. He only refunded me for the mini’s and not the full meal. Smh..even though it’s only a dollar difference, I wasted my time and gas coming back up here and you can’t even give me my full refund after you guys messed this up. The audacity of this guy! Smh..never again! Wish I could give it negative stars.

Kettles Vietnamese Bistro – Menu with Prices – 1202 W Steele Ln, Santa Rosa

I called and to let them know that they messed up my take out order. The man who answer the phone, Giovanni I believe, was understanding and nicely apologized for the mistake on their end. When he was going to process the refund, a man by the name of Nate told him to stop and that he should not do that. I spoke with Nate and he was ridiculously rude and actually ended up hanging up on me. I had to call the front, Angelica, twice in order to finally get to speak to him again after he hung up on me. I had two questions to ask Nate Do: (1) Can he go ahead with the refund of the single item and (2) why he hung up on me. Instead of answering those questions, he went on speaking very fast, making fun of the way that I was speaking, and essentially calling me incompetent. The funny thing is that he was actually quite incompetent. I was highly frustrated and let him know that his listening and comprehension skills were low and he was ridiculously rude. He refused to give my information to his superior. Eventually, after most likely realizing how ridiculous he was being, he angrily demanded that I give him my information–after I told him I no longer wanted to proceed down that route because after how he was behaving I knew there was no way he would ever want me to talk to a manager, he told me that I must not be able to hear because he was asking me for information and I wasn’t giving it to him. I did not end up eating my food, but my boyfriend ate his pho and it was not great. Nate admitted to them being in a rush so that must be representative in the quality of the food. You see, I completely understand that mistakes happen–especially when in a rush (which I can confidently say that they were not because I went into the restaurant and it was not that busy)–but the quality of the food should not suffer. Customer service should not suffer. Thank you to Gio and Angelica for being adults in this terrible situation. I feel bad for the owner because this review will negatively affect how they show up in search results, but the way that I was treated by Nate was unacceptable. He was probably having a bad night and took it out on me. No where should it be acceptable to hang up on a disappointed, calm*** customer. Angelica, the host, even told me that he said “He told me that we are busy so that I need to get off of the phone.” She obviously did not want to say that… Anyways, I do recommend that you spend your money elsewhere. Unfortunately, I am unable to speak to the owner of this business, but I can only imagine that choosing Nate as their representative may be reflective in how they run their business as a whole.

Hilton Garden Inn Albany Airport Menu with Prices 800 Albany Shaker Rd, Albany

Lets start with our 2 phone calls to a very rude desk clerk named Teresa, we called once and told 20 min then called after 25 min and she told us he would be there, so I asked when and she stated “fine I will try and get hold of him” then she came back and said 5 min more. When we got to the hotel a 5 min drive we question her about it and she loudly stated that we are an on call service and don’t just service the airport. I said okay may I have the managers name, she then said ” it’s on the sign over there if you want it.” She was dismissive and rude. Then I get my key to room 410 and may I add that floor smelled so bad of pot it was unreal, but of course the key does not work. I return down stairs inform her the key does not work she takes my key never says a word to me after another 5 min hands me a key and says that is your room. No apology for the mix up nothing, then I get to my room 504 and the stink and stench is horrible. Thank god I have air freshener because I would not want to deal with that rude front desk person again. Oh and may I add the ice machine on the 5th floor does not work. Do yourself a favor and stay anywhere but here! And of course this is all started at 1020 at night and did not get to a room I could get into 1110. Very poor!!!

Seasoning 63 – Menu with Prices – 2513 Old 63 S #103, Columbia

Good food. TERRIBLE TERRIBLE TERRIBLE customer service. Delivery sucks and their manager is a jerk. Called to complain after order was an hour late (an hour AFTER the initial time promised it would be here, Which was 1.5 hours after placing the order). Called the restaurant 3 times to get help on where the order was…â?he went wrong way.â? â??He is on the wayâ? etc etc etc every excuse in the book. Driver finally called â??Hi. Come out to get your food.â? Other than that being rude for having food delivered, he wasnâ??t even by our apartment. Still had to wait. Asked for a discount and he said he didnâ??t know if they did that. Told us to sign receipt but both said customer copy and had no signature line. I called the restaurant again to ask for a discount for being an hour late and the lady handed the phone to the manager. He kept giving excuses and saying we must have ordered from door dash, which we didnâ??t. We ordered directly from the restaurant. Then I asked for the owners name so I could talk to someone above him. He asked what discount I wanted and kept laughing at me. I pointed out how incredibly rude it was to laugh at an angry customer and he laughed again. Then when I asked for owners name and when he would be in, the manager â??gene?â? Said he didnâ??t know when Loo was going to be there. I asked for the lady that I first spoke to and he said he didnâ??t know her name (yet heâ??s the manager?). He finally told me he would refund me half of the order price and I said ok, but when I told him I was angry that he was laughing and didnâ??t handle the situation well, he said he canâ??t talk to me anymore and handed me back to the lady. She said she would refund full price and they hung up. What a trip with these people. Good food, but man, thereâ??s good food with good service at tons of other places. Go to other places.

Oakshire Brewing Public House – Menu with Prices – 207 Madison St, Eugene

I’m ONLY giving them a 3 star rating because our beertender (who wore glasses… maybe fake?) was pretty snobby and rude. My husband and I had just arrived, I sampled (but did not finish) 3 samples which 2 I did not like. When my husband arrived at the bar he asked for 2 samples, I told her I had decided on my third sample but wanted to try 2 others (to sample what they had to offer) and she declined, saying they limit to 3 samples… I’ve never been declined samples at ANY other brewery before, and I’ve been to MANY! Maybe this is the policy of the brewery, but she was not even apologetic or sympathetic, just snotty and rude in her delivery. My husband asked for whichever of his 2 requests that she poured first and she served him the wrong one. The beer he liked she had poured second and she served him what she poured first. We know we enjoy their sours that are canned and available in stores, unfortunately their tap room service is not like their canned beers, those are much fresher and actually enjoyable to be around.

The Waterfront Beach Resort, a Hilton Hotel – Menu with Prices – 21100 Pacific Coast Hwy, Huntington Beach

Summary: This is a review for using ResortPass to book day passes and a beach cabana. I booked a day pass and beach cabana. Beach cabana should be renamed to “Reserved spot on the beach with an EZ-up, a small table that can fit one bag, and two lawn chairs”. The pool area was packed and unusable. I communicated my disappointment with the resort, they told me they will take care of me but never did. Only received resolution after contacting the amazing people at ResortPass (Thanks Anna). I did not get a full refund from the resort either due to some inane reason. What happened: This is a review for using ResortPass to book day passes and a beach cabana. Girlfriend and I were planning a nice luxurious day at the beach with our day pass and beach cabana booking. So…we could not use the pool since it was July 4th weekend. The seats by the pool is first come/first serve and everything was full. I understand it’s busy, especially with July 4th, so we were just going to brush it off and go enjoy the beach cabana instead. The ‘beach cabana’ is just an EZ-UP and the ‘deluxe’ lounge chairs are definitely not deluxe. When you call something a cabana, it should not be an EZ-UP. This should have been named ‘Reserved spot on the beach with an EZ-UP, a small table, and two lawn chairs’. As the day continued, the beach slowly became packed with other people bringing their ‘beach cabanas’ (just kidding, they’re just EZ-ups). Overall, everything was disappointing so I went go to speak with the concierge at the hotel about my experience. She was sweet, said she will take care of me, and said she will attempt to follow up in the next 2 days to make sure I receive some sort of resolution. I did not hear from her in those 2 days. In the following 2 WEEKS after my time at the Waterfront, I had to reach out to the concierge multiple times to get updates about my situation. She forwarded my information to David at guest services and he never got in touch with me. I called him multiple times and he never returned my call. Finally, I contacted ResortPass and they were able to get an answer from the Waterfront within 2 days. Amazing. The resort attempted to give me ANOTHER cabana as a resolution but after 2 weeks of poor communication, there is no way I want to return to the Waterfront. If the resort had kept their word and given me some sort of resolution within the first week then my tone would be different. Since they only attempted to resolve the situation AFTER I reached out to ResortPass, the only thing I wanted was a refund and to never come back to this resort. I was able to get a refund on the EZ-UP but they didn’t want to refund the day passes because “it was a holiday weekend and were completely booked”. So what if it was booked? It’s not like anyone else could have used the pool since the pool was heavily being used by hotel patrons anyway. We literally spent around 10 minutes standing around the pool and then leaving to go to the cabana instead. I also had to pay a resort fee ($33+) and valet parking ($20) which I’m never getting back either. I only got 54% of my money back which I am definitely not happy about. If you’re reading this, you have been warned: Skip this place if you plan to get a beach cabana or book on a busy weekend.

Irish Nobleman Pub – Menu with Prices – 1367 W Erie St, Chicago

The worst experience my husband and I have ever had at a restaurant/bar. The place was practically empty and we ordered a pretzel with cheese as an appetizer and then a burger and fries and chicken tenders. I asked if I could get a side salad also and the waiter said yes. 30 minutes go by and we have no food. My husband asked if our pretzel was coming and the waiter said yes but it’s all on the same ticket. Another 10 minutes go by and we finally get our food- everything at once but no side salad. The waiter said sorry we can’t do a side salad would you like a full salad? I am 9 months pregnant and was starving at this point. I told him it was completely unacceptable that I’m being asked this question now and not when I placed my order so no I don’t want a full salad. And also it’s unacceptable that it took 40 minutes for us to get a pretzel. We wouldn’t have ordered it had we known it was coming out with our other food. He walked away and said nothing. 10 minutes later the manager Kelly came out and asked how things were. I thought he was coming to apologize like managers usually do when you have bad service. I said things could be better and explained again that it’s unacceptable for us to find out 40 min after placing an order that I can’t get an item. (Side salads by the way are available if you want them for their burgers) He said he understood but it’s also unacceptable for me to curse at his waiter. My husband came to my defense to say I did no such thing. Because I never once swore at this waiter! Kelly said I believe my waiter and I’d like you to leave. We hadn’t finished our meal and I asked if he was kicking out a 9 month pregnant lady. He responded yes that we were not welcome and we should understand when a kitchen is backed up. I’ve never in my life experienced service like this and my husband and I are still so taken back by the experience. The manager was so confrontational and lacked any understanding for how we as customers were upset. He also told us that we should post this to social media and that he didn’t care. Please do not support a business that treats people like this.

Vino Del Lago – Menu with Prices – 25 Via Brianza Suite 100, Henderson

In an attempt to support my local community I have frequented his business. I actually like the decor and a singer there, Habaka, has really touched my ears and heart. Habaka was not singing for a while because she was on tour in Italy. I didn’t come in during that time and then for a while after I was traveling and got out of the habit of coming in. Seeing Habaka’s updates in Instagram I came in again two weeks ago. The waitress, Melissa, said to me, “I haven’t seen you for so long!” My reply was, “That’s because Habaka wasn’t here.” When she said it I was in mid sentence speaking to my husband. She didn’t say anything else and I just continued the conversation with him. I return again tonight and sit down in front of the same waitress. I asked her for a particular beer that they apparently don’t sell any longer. I was like, “What happened?” She said no one was drinking it. Okay. I also asked for Prosecco. They didn’t have that. I finally ordered a small champagne and cranberry juice. I also ordered almonds and other items for my husband. I had more interaction with her this time because I actually enjoyed being served by her the last time I was there. I would not have sat down at the bar in front of her if I thought she and I had issues. I went outside to speak with another customer that I am friendly with. We were in the middle of a conversation when I was approached by the management/owner, Teri. She told me not to be rude to the waitress. I was incredibly confused because I had just placed my order and ran outside to talk to someone else. I was trying to figure out what happened and she continued to tell me I can’t do this because she doesn’t pay them enough. I’m just thinking, “What is she talking about?” Finally she told me that the LAST time I was there I was rude to the waitress. Insert the above conversation about Habaka. I asked her how is that being rude? Seriously! The owner would not allow me to speak and did not approach the situation professionally. I asked her if I could actually tell her the conversation (seriously, it was two sentences). She would have been better off asking me to step to the side so that we could speak. I would have preferred if she asked me about my last visit. Instead she told me what happened when she wasn’t even there. She could have compared notes with what she heard from the waitress. Was it the same conversation? Or did she just take her word for it without evaluating whether or not a customers reply is in fact “rude”. I am never rude. I was to the point in that moment but there was nothing else to say. This was why I had not been in. Nonetheless, customers around us started trailing off because she was being so loud. I told her that her tone and the fact that she would not listening to me were unprofessional. She still continued on saying how she had had me there to sell my beauty products before. I said, “Yes, and I have visited your business many times and I’ve never been rude.” She wouldn’t listen to me. She kept repeating that she doesn’t pay her enough to be treated “that way”. I couldn’t tolerate the drama anymore so I walked in and got my husband. We paid the bill and left. Never again will I come here. It was hard enough dragging my husband here anyway. He has not wanted to come here for months and I force him to do so. I begged him to come with me because I will not sit in a drinking establishment alone. Perhaps the fact that she doesn’t pay her waitress enough is why she isn’t happy and thinks people are rude. I can’t say. I know this much. Many people have complained about management here and I’ve tried to overlook it and still support. Last December I mentioned to Teri about how much I liked one of her waitresses. She didn’t s

The Jefferson Theater – Menu with Prices – 110 E Main St, Charlottesville

I am surprised to find they have 4.5 stars and good for them, unfortunately I have had two bad experiences now. Both of which reflect the staff not the venue itself. Earlier in the year I had a female bartender who was extremely rude and degrading, mentioned it to the bouncer and his response was ‘yeah we’ve been having complaints about her’ …?!? Second instance was Wednesday, November 21 the night before thanksgiving. I previously purchased tickets online and never received the tickets via email. You can attempt to call the Jefferson and you’ll find nothing but voice automated system. Upon arrival to the venue I spoke to the women at the ticket booth, who was preoccupied with eating her dumplings, explaining to her my situation. Then proceeding to show her on my bank account that I was charged the $30 for two tickets. The young lady was very rude in saying ‘that means nothing I can’t do anything about that’. I asked her If I could speak to a manager and her response was ‘he’s busy right now I mean I can send him a text I guess.’ I returned to line with my boyfriend who then walked over again with me (we were both genuinely kind and curious as to how we can solve the issue) and we asked her again, she entered my information to the system to see if she could find tickets and nothing came up. She was again rude in saying ‘nothing there, I can’t do anything for you.’ At this point I spoke back to her in an equal tone of voice saying ‘alright then let’s buy two more tickets’ her response: “are you sure?” Uhhh??? You just repeatedly told me in a rude manner that you can’t help me, how else would I get into the show? I said kindly to her ‘you know I’d appreciate some better customer service, we’ve been very kind to you and you were nothing but rude.’ When did establishments stop caring about quality customer service? A total of $60 in tickets and an infuriating way to start a show.

Lewis Bakery Corporate Office – Menu with Prices – 500 N Fulton Ave, Evansville

Your bakery in Murfreesboro TN hired an employee around a month ago. I have known this gentleman for over a decade. He has always worked hard! The type of employee that goes above and beyond without even being asked. I recently heard the circumstances of his wrongful termination with your company and I was appalled! This man was working from 4am till 2pm daily, off on Fridays. There is a schedule posted on the wall with the daily start times, BUT NO END TIMES. The schedule had his shift coming in late at 5:30am instead of 4am on Thursday the 17th of this month. He came in, worked his shift like he had been. Then around 1:50pm the person that covers people for their breaks told him to break out for his last mandatory break. He did so and when he came back from his 10min break EVERYONE from his shift was no where to be seen in the area he’d been working in all day. There was a whole new group of people from the next shift there. He assumed that since it was already past 2pm and that everyone he was working with had left as well, he thought his shift was finished! Every other day he’s worked, he got off at 2pm!! He wasn’t told any different and it wasn’t on the posted schedule!! He clocked out…went home…he was scheduled off on Friday. When he went back at 4am on Saturday morning he was informed by a supervisor on duty that he couldn’t work and that he would need to contact Heather in HR before coming back. He was told that there was a code (R2? Job abandonment) beside his name on the schedule. This particular job was a blessing. The entire family was excited! His wife was diagnosed with Lupus and could no longer work in healthcare like she had the past 20yrs, they also have a child! He would never jeopardize his job! Again there was no stop times posted and he was not informed by anyone that his shift was working till 3:30! On top of that when he got back to his work station all the individuals he’d worked with weren’t in that area and a whole new group were there working. Anyone would have thought the same thing and clocked out! If he was told he would have gladly worked till whenever! He’s the type of worker that will and has worked 12-16hrs 7 days a week!!! So after he was told this Saturday morning the 19th at 4am, he called Heather in HR around 8am the same day. He explained through voicemail since she didn’t answer. He received no call back and did as instructed. He showed up Monday morning the 21st at 8am to speak with HR. When he arrived Heather was also walking into the building. He spoke to her while they both walked towards the building. She first asked him “What are you doing here”?? in a rude manner. When he explained she said “the decision wasn’t up to her, it was up to the plant manager and he had decided to terminate”. Again this gentleman did nothing knowingly wrong!!! He had no idea that he was clocking out early on Thursday. That was his first full week of employment! You guys terminated an man who’s family depends on his sole income and right now they’re living paycheck to paycheck! Needless to mention the need for health insurance!! So he turns in his key..badge and helmet. He asks for a notice of separation and days later still hasn’t even received that. In the State of Tennessee an employer is supposed to provide that within 24hrs of termination. I find it odd that there’s workers that are barely 18, with no work experience that work for you, one worked a couple months and either quit or was fired then miraculously weeks later he got hired back on. So you guys can hire back a kid with no work experience that actually quit or got fired BUT you fire a grown man for something that wasn’t his fault…you fire an asset with 30+yrs work experience and would have been a model employee!!! That’s absurd!!!!! The employee that you fired basically sneezed and made an honest mistake! If he’d “walked out on the job” why in the world would he be at work Saturday morning at 4am? His termination wa