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We arrived at this hotel earlier than check in time so we knew we were going to be waiting for a little bit (keep in mind this was about 11:30 am) we go up to the front desk to check and they say that the guests before us just left and that the hotel room would be ready as soon as it was cleaned (which takes about 30 minutes to a hour) keep in mind we have a suite and there is a main area and another separate bedroom area. So all 6 of us have been waiting in the little sitting area for about a hour and a half (1 pm) the rooms should be done by now since at most they could take a hour to clean. So we go to the front desk and ask if the room is ready, they say no it is still being cleaned. At that point we knew they were just lying to our faces. We waited a total of 4 hours and 30 minutes for them to clean a room that I alone could have cleaned in 30 minutes. We got into the room at about 4:30 pm and found out that we wasted our whole day in Fort Lauderdale waiting for this hotel room. When we got to the room there were only 3 towels, no extra blankets, pillows, or sheets for the fold out couch. The hotel staff is full of lies, making us think that it would just be another few minutes when really it was hours. Awful experience at this hotel, for a hotel that cost 560$ we only got the resort fee back for all that happened to us today which was 36$! And a free breakfast, donâ??t forget about the free breakfast. I would rate this hotel a -15 if I could. Lots of other waiting, calling, complaining, and overall problems happened that day with the hotel but were taken out of the story to make it shorter.

• Allentown Park Hotel, Ascend Hotel Collection Menu with Prices 7471 Keebler Way, Allentown
• Redmont Hotel Birmingham, Curio Collection by Hilton Menu with Prices 2101 5th Ave N, Birmingham
• Eldorado Resort Casino Shreveport – Menu with Prices – 451 Clyde Fant Pkwy, Shreveport
• Hyatt Regency Sonoma Wine Country – Menu with Prices – 170 Railroad St, Santa Rosa
• Mondrian South Beach Hotel – Menu with Prices – 1100 West Ave, Miami Beach
• DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park – Menu with Prices – 4810 Page Creek Ln, Durham
• Hotel Indigo Harrisburg Hershey – Menu with Prices – 765 Eisenhower Blvd, Harrisburg
• The Eliza Jane In The Unbound Collection By Hyatt – Menu with Prices – 315 Magazine St, New Orleans
• Gallerie Bar & Bistro – Menu with Prices – 401 N High St 2nd Floor, Columbus
• Courtyard by Marriott Philadelphia South at The Navy Yard – Menu with Prices – 1001 Intrepid Ave, Philadelphia
• Renaissance Charlotte SouthPark Hotel – Menu with Prices – 5501 Carnegie Blvd, Charlotte
• DoubleTree by Hilton Hotel Murfreesboro – Menu with Prices – 1850 Old Fort Pkwy, Murfreesboro

Allentown Park Hotel, Ascend Hotel Collection Menu with Prices 7471 Keebler Way, Allentown

Poor service, do not stay here, ever! Arrived at the hotel 930pm. Assigned room on 5th floor. Was unable to open room door as it was jammed. Returned to lobby and waited 10 minutes for clerk to return to open room door, which he knew was difficult to open, but never told me. Entered room and immediately knew it was a smoking room from smell, even though I booked non-smoking room. Tried to call front desk from room, but phone did not work. Called front desk and clerk i said to wait and he would be up with new key & room. Waited in hallway 22 minutes before calling front desk again and another 10 minutes before clerk arrived with new key. New room was also a smoking room as it was right across the hall, which I am sure the clerk knew, but tried to get us to stay in that room anyway. When told this was unacceptable again due to health reasons, was told by clerk to go to 3rd floor to wait for new room. 10 minutes of waiting, we were given a room with only 1 bed (instead of 2 as reserved). At this point I was so frustrated that I accepted the room and had to sleep on the couch. The next morning, I related my experience to the manager, who apologized and said he would look into it. This was just lip service since he did not ask for my name or room number, so he could not possibly look into it. Again, there any many hotels in the area, choose somewhere else to stay!

Redmont Hotel Birmingham, Curio Collection by Hilton Menu with Prices 2101 5th Ave N, Birmingham

I spent a night in a double room with a friend at the Redmont for a girl’s night out over Mother’s Day weekend. Check in was at 3pm and we arrived very shortly after that. Valet up front was very polite, check in was easy, and our room was ready. I unfortunately did not capture any pictures of the room, but it was very nice and clean. The bathroom was very nice with a rain shower head and a large ledge to hold bathtub products. The vanity/sink area was the only area with a mirror and it was quite small, making it difficult for 2 ladies to get ready at the same time, but we made due. We ate dinner close by, calling down to valet to have our car ready when we were downstairs. Everyone was very polite. The rooftop bar was closed off on the exterior deck as it was raining, but there was an area inside where the bartenders were hanging out. Our drinks back at the hotel were awesome and they let us bring our last glass of wine to the room. I’m only giving 4 stars because of what happened the next morning. We admittedly did not fill out the breakfast form the night before, but when we woke up the next morning, all we wanted was a carafe of black coffee. I called at 8am to make the request and at 9am, we still did not have coffee. I called the front desk again and they told me they would check on it. Twenty minutes after that, we finally had coffee in our room, with the attendant delivering the coffee admitting it was never put into the system when I first called. There was also another miscommunication with the front desk when I had requested to have our car ready from valet at 11am so we could make brunch reservations, and the valet admitted that they were not told that and apologized profusely. All in all, our stay was very nice and I would definitely go back. All the staff we communicated with were pleasant and accommodating. I do think there could be some work with the front desk facilitating messages, but while it’s enough to write about, it was not enough to sour the experience. Highly recommend this hotel for a stay in Birmingham!

Eldorado Resort Casino Shreveport – Menu with Prices – 451 Clyde Fant Pkwy, Shreveport

**UPDATE 6/28/19** The shitty response I expected from a shitty hotel. I still can’t believe my husband and I paid $200 to stay in this piece of dump on a Saturday night. We were supposed to stay 3 nights but ended up checking out after just 1 night. Everything from check in to our room was awful. We arrived at 5:10pm and the clueless lady at the front desk told us they were completely booked and our room was not ready. When we asked her when it would be ready she told us she doesn’t know that it could be 30 minutes or an hour. She took down our number and told us she would call us when our room was ready. My husband and I went upstairs and he was so upset he said he wanted to come talk to the lady about our room not being ready. To our surprise we went back downstairs and asked another front desk lady, Lauren about our room. She told us our room had been ready and checked us in. We went upstairs to our ‘non smoking’ room on the 15th floor which turned out to be a smoking room they tried to cover up with cleaning products and spray. We called downstairs and they checked us into another room on the 7th floor. This room was better but never mind that the hotel is old, smelly and dingy. We even had blood stain on our lamp shade and spots on the wallpaper in the bathroom. Visitors beware DON’T stay in this piece of dump! The service is nonexistent and the building is very poorly maintained. Take yourself across the river to Margaritaville instead. I feel like we got completely ripped off by this super shitty place. STAY AWAY!!!

Hyatt Regency Sonoma Wine Country – Menu with Prices – 170 Railroad St, Santa Rosa

Most inconvenient hotel I have ever stayed at! Stayed here twice in one month and problems both times….never again. Here’s what we had to deal with: We knew that they were new to the “DayUse” only app program but we were so excited they had joined because we wanted to get away for the day, shop and eat in that area and then relax by the pool, etc. Easier said than done here. The first time we were only in our room for about 20 minutes when someone with a key kept trying to open our door. They gave our exact room to another guest right after they gave it to us. We chose the DayUse time option of 12:00pm-7:00pm and around 1:30 pm housekeeping then tried to get in with their key. Said we should be checked out by now .. uh, no, go check with the front desk, we have until 7 pm. On our second DayUse only stay, we arrived back to our room around 4 pm from the hotel pool only to find out our keys had already been de-activated. So a wet and cold trip to the front desk for a new key wasn’t appreciated. We then later discovered our credit card was charged for a room service “breakfast” of $65 …. a meal we DID NOT have… wasn’t even there for breakfast, left at 7 pm. I guess they charged us for the next guests in that rooms breakfast. The second star is only because the pool is nice and no one messed anything up there. It’s just too hard to relax and enjoy ourselves with all this nonsense being bestowed upon us. Talk about not feeling welcome. Bye bye!

Mondrian South Beach Hotel – Menu with Prices – 1100 West Ave, Miami Beach

SIMPLY PUT: WORST HOTEL IN THE UNITED STATES OF AMERICA…..Scroll down to the photos if you don’t want to read my full review but I’m going to describe everything that happened step by step in my 24 hour stay at this hotel. Here it goes: 1. I arrived at 10pm last night to check in and everything went smoothly, and the front desk staff were very nice. 2. I went upstairs to my room and found HAIR IN THE BATHROOM SINK, HAIR IN THE MATTRESS, SMOKED CIGARETTE BUTT ON THE BALCONY, TRASH ON THE BEDROOM RUG, DIRT ON THE KITCHEN SINK HANDLE. 3. Then I called downstairs and spoke with ANTHONY, who is very polite and respectful, who offered to “upgrade” me to a better room. The only difference in the new room was that it had a better view, otherwise it was the same exact room. 4. I then asked Anthony to speak with the nighttime manager, STACY LYNSUE, who was RAISING HER VOICE, CUTTING ME OFF, NOT LISTENING TO ME OR MY CONCERNS, and then proceeded to say that she will refund me the $30 resort fee and “upgrade” me to an identical room. 5. I was then taken up to the second room by Anthony, where the first thing I saw was A FULL TRAY OF HALF EATEN ROOM SERVICE FOOD RIGHT OUTSIDE THE DOOR OF THE ROOM. 6. Once I walked into the second room, there were MULTIPLE PIECES OF PAPER AND PLASTIC TRASH ON THE LIVING ROOM FLOOR AND LIVING ROOM COUCH. There was also CIGARETTE ASH ON THE BATHROOM TOWEL! 7. At this point, I was obviously tired since it was almost midnight, but I could not stay in the second room given the trash everywhere so I was forced to ask for a different room. If it weren’t 12am, I would have left the hotel but I was exhausted and in no mood to start searching for other hotels. 8. I then went downstairs to speak with STACY LYNSUE in person about my concerns. When I met STACY at the front desk, she treated me exactly the same way she did when I spoke with her earlier on the phone. STACY WAS RUDE, SHORT, CONSTANTLY INTERRUPTING ME WHEN I WAS CALMLY TRYING TO JUST EXPRESS MY CONCERNS TO HER and then SHE SIGHED AND ROLLED HER EYES AT ME RIGHT IN FRONT OF MY FACE! 9. At this point, I told her exactly this: “I don’t appreciate the way that you are treating me given these circumstances and I expect more respect from a hotel assistant manager than to sigh and roll your eyes at me. Her reply to this was “SIR I DID NOT ROLL MY EYES AT YOU.” I then replied to her “EXCUSE ME, BUT I JUST SAW YOU SIGH AND ROLL YOUR EYES, YOU ARE STANDING RIGHT IN FRONT OF ME”. She had no reply to this. 10. I then went up to the THIRD ROOM which STACY told me was inspected by Anthony and confirmed to be cleaned. I hate to make assumptions but how do I know Anthony didn’t just go into the room a few minutes before and cleaned up any obvious trash or any other signs of filth right before I went up there? But at this point 2 hours had passed since I got to the hotel and I had no choice but to go up to the THIRD ROOM. 11. Upon walking into the THIRD ROOM, everything seemed clean upon first inspection, and then I saw LITTLE HAIRS SCATTERED AROUND THE TOILET SEAT!! (See photos below) 12. You can imagine how I felt at this point, but I could not stay in this room and was subsequently switched to yet A FOURTH ROOM which was totally clean until I looked at the bed and found DIRT STAINS ON THE BEDSHEETS!! (See photos below) 13. At this point, I could no longer bounce around from room to room and simply told Anthony that I would stay in this room as long as the bedsheets were replaced with clean ones. Anthony’s reply was exactly this: “THERE IS NO ONE HERE OVERNIGHT IN THE HOUSEKEEPING DEPARTMENT AND THERE IS NO ONE ELSE HERE THAT IS TRAINED IN REPLACING BEDSHEETS”….I WAS UTTERLY SHOCKED AND SPEECHLESS WITH THIS ANSWER!!! “TRAINED IN REPLACING BEDSHEETS?!?!?!?!?”, is this a joke?? 14. Anthony then replied to me saying that he would change the sheets himself but it would take “a little time&#

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park – Menu with Prices – 4810 Page Creek Ln, Durham

This hotel is just a No for me, they get two stars for effort in trying to make things right but I just can’t. From the lobby you would think the hotel is updated but that is a negative grasshopper, the rooms are old and dingy and need to be updated PERIOD. I’ve actually stayed at this property in the past and although it wasn’t my favorite I don’t remember it being this bad. I checked into the hotel and initially was given a room on the side of the hotel nearest to the front desk on the Hilton honors floor. From jump I knew I was in for a surprise but let’s see where this goes. I get to the 4th floor only to be greeted by piles of sheets, trash and dirty towels on the floor in front of each of 4 rooms. One of those rooms couldn’t possibly be mine and it’s 7pm so why does the hall look this way. Well one of the rooms was mine, how am I supposed to get in is my next thought we’ll let’s go to the elevator phone and call the front desk to find out…ma’am can you just go in the room the dirty items mean they just cleaned, sir are you asking me to touch someone else’s dirty stuff to get in this room because that will never happen, oh no I’ll send someone right away (which they did) but the room was just too dingy for me so I requested to be moved, which they obliged and did. Fast forward to room 2, well I’m OCD and travel with my own cleaner and this room although better then the last needed a wipe down. I get to the bathroom to be greeted by pee on the toilet SERIOUSLY yeah I draw the line there but don’t want to be moved and I can’t forget the broken phone â? so I can’t call and am required to walk to the front desk – all I want to do is put my stuff down and go to dinner so I can prepare for tomorrow but that’s not happening. They send a house cleaner and maintenance worker to correct all the wrong but I’m already in checkout mode All in all this hotel won’t be graced by my presence in the future. Although the front desk worker was extremely nice, drink cards can’t fix this. You guys seriously need to put this hotel under renovation, mold in the shower, vents covered in dust, dirty carpet are only a few of my gripes. I travel to the area for business but this is on my list of no bueno hotels

Hotel Indigo Harrisburg Hershey – Menu with Prices – 765 Eisenhower Blvd, Harrisburg

I booked a stay here with my best friend for our annual girls weekend. We had nothing but trouble from the start, check in went fine aside from a pretty long wait, but we can deal with that. We came up to our room to find it very hot, stuffy, and musty, we also booked two queen beds and had two double beds. Kids everywhere. Literally everywhere. We figured booking a “nicer” hotel might save us from that even though we are in proximity of Hershey. Nope. Not at all. Not only kids EVERYWHERE, but out of control kids everywhere. So back to the hot, stuffy room – we figured it was because we had just arrived and the air just kicked on, so we went to the bar (where the bartender was awful in the best way, we got hammered for $21!) came back up to the room and despite the air being on 66, still hot & stuffy. I went down to the front desk around 6:30 and was told by the guy there he’d come up as soon as someone else got there. Okay, no problem, we’re heading out for dinner around 8:15, but feel free to go in. We got back from dinner around 11:15 and still stifling. No one had been in there. I go back down, am told someone will be up in 20-30 minutes. At that point it’s almost midnight, so I say we’ll deal with it in the morning. Original guy from 6:30 shows up at our door a few minutes later, does something that makes it sort of work. I send an email the next morning about the unsatisfactory level of our stay and hear back from Chad stating that I’ll hear from his assistant general manager shortly. I wait about 3 hours and never hear from anyone. I emailed Chad back about never hearing from anyone and never heard back from him either, so shout out to you, Chad! We leave the hotel around 2pm. At this point I notice the assistant general manager at the desk so I stop and talk to her. She clearly knew about our problem as she knew our room number as soon as I started talking and said she’d send someone up. We came back around 5pm and the air seemed to have finally be fixed. I shouldn’t be needing to hunt people down to do their job while I’m on vacation when I’m told they’ll be in touch with me. On top of all of this, the hotel is also absolutely filthy. Bags of trash and dirty linens everywhere. The leaky bag was there for hours yesterday, just right outside the elevator, dirty linens in the hallway for over 24 hours. And the WiFi doesn’t work. Save your money and go elsewhere.

The Eliza Jane In The Unbound Collection By Hyatt – Menu with Prices – 315 Magazine St, New Orleans

Probably will get yelled at for the 4 star review. I’m tougher to please w/the NOLA hotels since I am a native. The hotel is beautiful w/historical significance! There’s a whole story about Eliza Jane in every room or you can just google it. We originally booked 1 night, Friday, June 28. Then my wife and I realized, over alcohol of course, that it was too nice of a hotel for just a night’s stay. We booked a second night and had a choice of a merged reservation, staying in the same room OR switching to a better room at a lower rate. Well, DUH, we took the better room at a lower rate. All I heard from everyone staying there was “This is my go to hotel when I return.” I didn’t hear anyone complain, but me. Remember, I’m a native NOLA, living in another state now. Valet parking is $43 w/tax a night and the garage is 5 blocks away. So allow 15-20 minutes to have your car retrieved for check out. When I arrived to check in I double parked on busy Magazine behind 2 vehicles that had their hazards flashing. I waited for the valet to show up for a good 5-10 minutes while my wife checked in. Still nobody showed up, now the traffic is getting stupid at rush hour. I called the front desk and explained the situation and was told to go around and park in front of those two cars. Once I did that the valet showed up and told me those cars are for departing guests. Um, how does one know that, especially if you’re a tourist? I know better NOT to leave a car double parked on busy Magazine Street during rush hour, much less anywhere in NOLA. The valet explained to me he was the only one at the stand and could not leave his post until another co-worker showed up. Nobody should have to wait on a busy street for a valet. I could’ve just parked up the street at the corner lot for that service. I believe the front desk guy’s name is Juan? My pet peeve in any room is how clean are the air vents! They were NOT clean! Takes 2 seconds to clean. My favorite item in the room was the shower curtain, makes me homesick, and a lamp located in the lounge of my second room. The beds are extremely comfortable in both rooms. I love the matching bath & sink faucets by Kohler and matching hardware for the window treatments. Yes, I’ll return!

Gallerie Bar & Bistro – Menu with Prices – 401 N High St 2nd Floor, Columbus

One star because they lied about the parking over the phone and essentially told me “too bad” when I pushed back. The manager made me actually go to the front desk to figure it out myself, rather than accept responsibility for her staff and handle it for us. What happened? I booked a reservation on OpenTable, which said there was free valet. Makes no mention of the garage parking, and even though I assumed parking in the garage would be free too then, I called just to double check. I call the restaurant and ask “can I park in the garage” to which the person says I can. I then ask “is it free” to which they yes, I just need to get a sticker. Keep in mind, none of us have mentioned valet. Ok cool, I don’t want to deal with valet so this works out great. I drive over, go through the sign for hotel parking into the garage, get a ticket, and go on my merry way into the restaurant. At the end of the meal, I ask to have my ticket validated, and the waitress tells me that they only have free valet and can’t help me. Wtf? I explain I called and asked if it was free to park in the garage and give a time. She goes back and gets a manager. The manager comes out, and says the same thing, I’m SOL and should have parked in the garage. She also keeps trying to try and trap me into gotcha moments by getting me to admit I knew valet was free. I don’t hide that I knew that, but I keep trying to get her to understand it’s completely irrelevant and I called to ask if I could park in the garage and was told yes and it’s free I just need a sticker. She again keeps implying I was mistaken, which #1 I’m not an idiot and #2 clearly if I’m asking about parking in a garage and having my parking validated over the phone, I’m not talking about valet. So we have more back and forth, the manager that came over isn’t budging and keeps telling me there’s nothing I can do and they aren’t validating or paying my parking. She tells me I can go to the front desk if I have any more issues (but of course she won’t go and clear this up for me like a professional who accepts responsibility). So i go to the front desk, and thank God they clear it up, because parking rates are insane per their site. They give me a card to use on my way to let me out of the garage. The lady at the front desk was nice and willing to fix this. The restaurant was a total joke and nobody was willing to accept responsibility. I will never be back. I’ll tell people to never go there. And I’ll put this review in other places. Total crap customer service by the manager who came over. Oh and that award should be rescinded because your $18 burger was drier than the Sahara.

Courtyard by Marriott Philadelphia South at The Navy Yard – Menu with Prices – 1001 Intrepid Ave, Philadelphia

This hotel hit all the bases, with deficiency in none. The room was nice: spacious, modern, and clean. Great bed. Great views. Great television. And, the air conditioner quietly blew ice cold air. Next is the cleaning staff: courteous, attentive, and effective. And most important, the front desk staff. I am a frequent traveler and in my experience, the single most important feature of a hotel visit is the front desk staff. The front desk staff here was committed to being nice and hospitable: in essence, being a feature of my visit which made me relaxed and comfortable, as much as the comfortable couch in the room with an integrated side-table or the channel list for the television placed on the capacious dual-level desk. That kind of commitment in a hotel staff takes work, and I appreciate that work from the front desk staff at this hotel. I had several requests for the staff–admittedly, I was a slightly more onerous guest than most–and the front desk staff took each request as an opportunity to make my stay better: more pleasant, more helpful, and more relaxing. Most appreciated. There are other niceties I’d like to mention: the view of the sports stadiums, the taught leather ottoman that doubled well as a coffee table, the Bistro (and the staff there too). The Bistro was reasonably priced, with prompt service. (Here, though there is no room service, you can call the Bistro, place your order, and have the Bistro call your room when your order is ready–an innovative touch.) The snacks and drinks (including beer and wine) available next to the front desk. The exceedingly comfortable chairs next to the front desk, which made any unavoidable waiting unavoidably pleasant. But, mostly the staff: I cannot stress enough how much I appreciate the front desk staff’s willingness to accommodate rather than (as some hotel staff will do) question my various requests. Sometimes–actually, oftentimes–a traveler (and especially a business traveler such as me) simply needs certain accommodations, and the traveler will reluctantly but politely request such accommodations. The way a hotel responds to such requests determines the character of that hotel, and the way this hotel responded to my requests proves that its character is strong. I wish this hotel the best success. One final note: regarding the difficulty in driving to the hotel during sports events mentioned in previous reviews: yes, it can be an issue. Although I did not experience the exit off 95 being closed, I did experience the road into the Navy Yard being blocked by a security guard and a orange traffic cone. This prompted me to turn around. When I could find no alternative way to reach the hotel, I drove up to the guard to ask for direction. It turned out that the guard was just waiting for me to drive up, and he ushered me through the gate to the hotel. So, don’t be confused if you see the guard at the Navy Yard gate. He’s there presumably to prevent fans from parking in the wrong parking lots; you’re welcome to pass through to the hotel.

Renaissance Charlotte SouthPark Hotel – Menu with Prices – 5501 Carnegie Blvd, Charlotte

We reserved three rooms this past weekend at the Renaissance Charlotte SouthPark for our family. We were VERY disappointed with our stay at your hotel. 1). No complimentary water bottles in the room. We called downstairs and the front desk clerk was adamant that it was in the refrigerator. No it was not! Spare me the attitude. There were NO bottles in the refrigerator. They said only one bottle is complimentary. After requesting a water bottle the staff delivered two bottles. 10 once water bottles, unbelievable. We then asked the next day for complimentary bottles and they said they have no bottles available. Really? Almost every hotel we stay at no matter where in the world we stay provides several and larger complimentary water bottles. 2). We then found our room very cold. We increased the temperature and after waiting awhile realized there was no change in the room. We called for assistance and the maintenance technician came to do the repair. We had initially planned to take a nap after a long day of travel but that was not possible as the room was freezing and the blower would not turn off. Housekeeping or maintenance ought to monitor problems with the HVAC. 3). The front desk said the WiFi would be complimentary but when we logged on in our rooms it stated there is a $12.95 charge per day. We called down to the front desk and they said do not worry about it because it will be adjusted off of your bill. What kind of free WiFi system is that? It is either free or not free. Don’t make a guest either not use it because it states there will be a charge or call down to the front desk and have the clerk tell you “don’t pay attention to what it says when you log on, it will be adjusted off your bill.” Really? Hard to believe that Marriott operates this way. My other family members in the other hotel rooms mentioned the WiFi was very slow. 4). There was no wastebasket in the bathroom. Every time we had to throw something away we had to leave the bathroom and use the one in the bedroom area. What kind of hotel is this when there is no wastebasket in the bathroom? In summary, had we known that Renaissance Charlotte SouthPark would have so many issues we would not have chosen to stay at your hotel. There were so many options for hotels in Charlotte, unfortunately we chose the wrong one.

DoubleTree by Hilton Hotel Murfreesboro – Menu with Prices – 1850 Old Fort Pkwy, Murfreesboro

I have been a diamond for close to 15 years and this has to be one of the worst HILTON properties I have seen or been in. 1. Every time i complained or questioned something they blamed it on they are due for a renovation. 2. The breakfast room is dingy and feels like a hospital waiting room. I felt like I was in a lobby at a doctors office. 3. The food was not fresh and thrown together and they serve the awful Royal coffee .( like drinking water) I get a free breakfast and couldn’t eat it.. next day I didn’t even bother going down to eat it. 4. The chairs are greasy ,old and dirty too. 5. So we order a Uber and it’s about a 10-15 wait for the car… there is not one seat outside to sit on?? I ask the front desk and they have no clue ” hmmm never noticed we have some around the side of the building … just awful. 6. Went to get some snacks and some Advil… they have a vending machine like you would see at a Motel off a highway. 7. My room didn’t have water in its free they said it should. (Once again no big deal to them) 8. The room was sprayed with cleaning chemicals and stunk. 9. The room had an old shower /tub unit which also had art in it that wat peeling away. 10. The room has NO Microwave??? Even the cheapest hotels have microwaves.. I went to the front desk and the person there says “oh yeah not all the rooms have them and I guess that one doesn’t” 11. The tv remote for the room didn’t work and asked engineering to help…. had to call twice because they forgot.. he was a nice guy and handed me a new remote .. issue was the tv had buzz and snow sound. The engineer and I put in a pay per view movie to see if noise and snow would go away and it didn’t… he said no problem I will tell front desk to take off the bill…. I am in a rush the next day and it’s still on there and have to go wait to get it taken off. 12. Finally got to front desk .. no ask of how our stay was… i had to tell them they need to fix a lot of things and not happy with stay……. NO response at all.. just a blank stare… I am on the fence of wanting to HILTON management because we dreaded going back to the hotel at the end of the day I guess being a Diamond member and guaranteed satisfaction doesn’t apply at this place………. enough with this place is in need of a reservation excuse and something about it for your customers