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Where do I begin? We are Hilton reward members and have stayed at this location several times throughout the last couple of years while visiting family in Gainesville. However, the place has gone completely down hill. The welcoming staff is friendly enough. The lobby and downstairs bar is average. But let me get to the quality of the rooms. Disgusting doesn’t even begin to define the rooms. During our last stay the towels were dirty, there was a substance on the wall entering the bathroom that seemed to be snots. The shower wall and floor had long black hair I’m sure left there by the previous occupant. The carpet could really use a good shampooing. And the worst part of it all was that night when we went to sleep, the comforter came out of it’s comforter cover and you could see that someone had previously either vomited on it or spilled a very dark substance. That evening I slept on my coat. When I called the front desk to complain they apologized and didn’t follow it up with any kind of managerial help. It is a shame because this hotel is conveniently located to a lot of great spots. And to have Shula’s restaurant move in and yet have the poor quality of the rooms is a shame. The staff hired to keep these rooms Hospitable should be paid better and perhaps they would do a better job. It is a true shame! I have a child that works for the Ritz Carlton and they uphold the highest of standards in the upkeep of the rooms. Trust me the price difference for rooms at the Hilton aren’t much cheaper. Hilton should use them as a Template. Needless to say I will never stay at this hotel again! If you don’t believe my review, browse through the pictures posted by other guests.

DoubleTree by Hilton Hotel Rochester – Menu with Prices – 1111 Jefferson Rd, Rochester

I rarely leave a review and this is my first negative review. When I travel I only stay at Hilton and Marriott brands because I think theyâ??re most reliably of high quality. For that reason, my stay at the DoubleTree in Henrietta was extremely disappointing. Taken in isolation, each of things is probably not terrible. But as the list grew I knew something wasnâ??t right at this hotel. I would not stay here again. 1. I called a few hours before check-in to get my two rooms next to each other. I was put on hold for 10 min before just hanging up and doing it myself on the app. 2. When we arrived the revolving doors were broken. I didnâ??t think anything of this but in hindsight I think it was a sign of issues at this property. 3. There was an extra long check-in at 9pm, long line, one worker, two others just standing around watching. Took at least 15 minutes to get checked in. 4. Room had a broken/missing thermostat on the wall. The wiring was there and exposed but the thermostat was not. 5. The room service breakfast menu that you hang on the door was already used (i.e. written in by prior guests and not replaced). 6. The room had one partial roll of toilet paper. It took two calls by me and one hour to get one sent up. Was told the hotel was busy (Iâ??d call it improperly staffed) and then when they delivered the roll they said the hotel was out of toilet paper. Is that even possible? This is not a 10 room mom and pop. 7. The white comforter on the bed was significantly dirty in several spots. This is easily seen by housekeeping so they clearly just decide not to replace it. 8. One of the lights in bathroom was out. 9. Door to the room would stick and wouldnâ??t close unless you pulled it/pushed it. This is a large hotel. It appears nice in the lobby. The fitness room was nice. But it seems to need improved management and better housekeeping and maintenance. As I said. I wouldnâ??t go back and I wouldnâ??t recommend this place to anyone else. There are plenty of other options.

DoubleTree by Hilton Hotel Chattanooga Downtown – Menu with Prices – 407 Chestnut St, Chattanooga

This is probably the worst hotel experience I’ve ever had. If I could rate zero stars I would. Do NOT stay here. It is a waste of money. Let me start off with the construction. They are currently renovating the outside of the hotel. My girlfriend and I did not get any sleep because the painter’s lift that hangs from the roof was not secured down overnight and was banging up against the wall all night long. I’m talking about LOUD slams into the wall over and over again. One of the elevators was down in the hotel and the hotel was full.. so you can just imagine what a nightmare it was trying to get up and down to your floor. The elevator was always full, so guests and employees had to use the stairs. My room was right next to the stairway, so we had that sound all night long as well. We could hear people talking in the stairway, the door to the stairway slamming, and people walking up and down the stairs. The rooms are TINY!!! I’ve stayed in a bigger room at a motel 6. They advertise the rooms with pictures of a nice big jacuzzi tub. One of the reasons I booked this hotel. Guess what? Hardly any of the rooms have this tub. We did not get a tub. False advertising. The walls are paper thin. You can hear everything in the rooms next to you. They do not have enough room for parking at this hotel. We had to park in a overflow lot across the street that was not gated or watched by security. Why did I pay $11 dollars to park when it wasn’t even on the hotel property and my car was not protected? This hotel is a absolute JOKE! I’ll never stay here again and I’ll tell as many people as I can to not stay here.

LeTap Inn JFK Airport – Menu with Prices – 139-01 Archer Ave, Jamaica

I have to be going to this hotel for months now. When I first got here, the staff were wonderful and helpful and respectful. The pricing was reasonable and accommodating. After a two months ago, the hotel received new staffs . Ever since the new staffs, the hotel in my opinion has been in shambles. The front desk staff tries to scam people out of their money especially black people and especially black females. They disclosed your information to other residents(pimps)in the hotel. The rooms are dirty now. The housekeeping as well has changed,itâ??s not the same housekeeping as before. There are roaches and bed bugs in these rooms now.Donâ??t get me wrong, this is one of the best hotels on Jamaica Avenue compared to others in the area.The area and the location is great such as traveling shopping and sightseeing. Overall itâ??s a shame, but have to move onto a new hotel because this hotel is becoming into a hell hole!

Hilton Madison Monona Terrace – Menu with Prices – 9 E Wilson St, Madison

I was in town recently for a family wedding and stayed at the Hilton at the Monona Terrace. Let me start off by saying that the hotel is gorgeous, with killer views of the Lake and an unbeatable location to all the happening locations downtown. To boot, the staff is extremely friendly. The rooms are spacious and clean, and the bathroom was well appointed, with both a hand shower and fixed shower head. Just a few criticisms, one of which sent me home sick from three successive evenings of being unable to sleep: the comforter was very heavy and I just couldn’t get the room cool enough to make the sleeping temperature comfortable with that heavy blanket. I would write this off as a problem of a woman of a certain age, but my son expressed similar discomfort. Also, the towels are quite thin and rough for the price of the stay and, for one of the days of our stay, the room was never cleaned. Seriously, though, the stay overall was really wonderful and, as I said, the location simply cannot be beat, In fact, had the weekend not been chock full of events, I might have been content – after getting cheese curds at The Great Dane right around the corner, or breakfast at Marigold’s – to have just parked myself at the beautiful bar and watched the baseball game in the lobby. I do have one pointer about making reservations: beware through what entity you make your reservation. I did not pay close enough attention when making my reservation and ended up navigating to and confirming a reservation through a website that apparently partners with the Hilton. My room reservations were non-refundable and (here’s the killer) would not accommodate the discount code for my daughter’s wedding, which I regrettably remembered only after the fact, or I might have terminated the reservation process and simply called. When I tried to raise the issue the next morning, I was told it could not be accommodated either through the website or because the room was already booked and non-refundable. In fact, the reservation site was confusing enough that, when my bill came, I questioned the charge from that entity because it gave no indication of association with the Hilton Hotel. In short, if you are attending an event that provides a discount code, be sure to call the friendly people at the front desk of the Hotel and make your reservation over the phone to ensure that your discount code is applied; DON’T make your reservation at midnight through the website if you have a code!

DoubleTree by Hilton Hotel Little Rock – Menu with Prices – 424 W Markham St, Little Rock

So far, I am extremely disappointed with this hotel. I normally love all of the Hilton honors hotels but after an extremely long wait to check-in due to another guest having issues, (not the hotels fault) I get to my room and all I want to do shower and get to bed. Unfortunately, the toilet in my bathroom is broken, and there is no hot water in my shower or sink. Okay I get it, stuff happens. I call the front desk to get a new room, they don’t have any comparable rooms available, or upgrades, so I get a downgraded room and the hotel staff aren’t yet able to add extra points to my account or otherwise compensate me for a completely disrupted night. Hopefully tomorrow this will be rectified, if it is, I will certainly change this review to reflect that but as it stands I’m very dissatisfied. EDIT: Day two of my business travels and this hotel has handled the issues that were present wonderfully. The staff here tended to my needs, kept me Informed about the process and decisions, and more than compensated for my troubles. I’m quite pleased with how the staff handled the adversity and will more than likely stay here the next time I’m in town.

King Street Tavern Menu with Prices 1767 King St, Alexandria

We used this location for our wedding reception and Craig Luparello was superb at making sure we got everything we needed. He was responsive and willing to work with us when we had demands that aren’t the typical demands. I wish our room block rate was a better price for our guests but, what are you going to do? I guess I have to work more with a hotel chain in order to get better deals. I always get great rates at other hotels that I negotiate room blocks with frequently. Anyways, this hotel has a parking garage that connects with the hotel next door so you have to be careful of where you park and which elevator you take. If you end up at the other hotel, you’ll have to take the long route outdoors to get to the Hilton…or go back to the garage to find the Hilton elevators. The hotel rooms are a lot more spacious than other Old Town hotels and clean. I had a view of the Masonic Temple with metro tracks in front of it but the noise was not very noticeable. The lobby was modern and welcoming. Our guests thought it was a lovely hotel. And they really enjoyed the food prepared by the hotel chef. I wish I was able to finish my wedding dinner because I really enjoyed the steak and crab cakes we selected!

Hilton Garden Inn Colorado Springs Airport – Menu with Prices – 2035 Aerotech Dr, Colorado Springs

*Update to review* I had a very productive conversation with one of the mangers who has purview over customer relations. She addressed my concerns, as voiced below, and very politely apologized for the experience. Additionally, without making an excuse, she explained some of the circumstances that led to everything happening the way it did. I was and am very impressed with the response! Similarly, I am convinced that my experience at this hotel was a freak experience or the perfect storm. Knowing the caliber of management they have at this hotel and how they conduct business, I would stay at this hotel again. ________________________________________________________ My worst stay at a Hilton property yet! First and foremost, the property itself is very nice. The staff at the bar, in the kitchen, and the maid staff were extremely friendly and professional. The issue I had was with the front desk staff and their handling of select other guests that were staying at the hotel. During the first two nights of my stay, there was a junior softball tournament in town and a few of the teams were also staring at the Hilton Garden Inn by the airport. From the sounds of it, I had a couple of 12-year olds in the room directly above me. Between the running back and forth, jumping off the bed, and occasional loud yelling, it was difficult to get to sleep at night or stay awake in the morning. I contacted the front desk two different occasions and was told that a staff member would address the issue. Thankfully, most of the teams check-out out on Sunday morning. Sunday night I actually had a restful nights’ sleep without any loud noises coming from the upstairs room. Monday night I was not so fortunate… Monday afternoon/early evening an elderly man checked into the room next to mine. When I returned to the hotel after dinner the TV in the next room was blaring and the smell of cigarette smoke was strong in my room with had an adjoining door to the next room. Once again I contacted the front desk to raise their attention to the blaring TV and the person smoking cigarettes next door. It took 45 minutes to an hour before the TV was turned down. The next morning I had to fly out early. I was awakened by the loud TV once again, before my alarm, and the extremely strong smell of cigarettes once again. Thankfully I was checking out that morning. I brought the issue up again to the front desk attendant who nonchalantly said “I’m sorry about that” and proceeded to wish me a good day. Between the inability to handle the other guests and one employee saying that a Hilton hotel didn’t accept Hilton gift cards, I was left with the impression that the front desk staff were incompetent and unhelpful. From my previous stays at Hilton properties, I know this is the exception and not the rule. But I will not stay at this specific Hilton property ever again!

Hilton San Diego Bayfront – Menu with Prices – 1 Park Blvd, San Diego

Every Labor Day weekend, our family stay at a hotel/resort. I’m not he biggest fan of the Hilton brand but I really like this property. The rates are always good because all the kids are back to school. I got 2 nights including self parking for $500 plus. I’ve stayed at Manchester Hyatt and Marriott Marquis but I prefer this this corner on the bay that the Hilton is located on. It’s across the street from Petco Park, walking distance to many restaurants along the harbor and the Gas Lamp district is across the street. When we stay at boutique hotels and higher tier hotels we never see kids. Over the weekend, my kids went to movie night at the pool, decorated cookies, and went to a water ballon toss. They love the pool slide. They met kids that told my sons their parents were doctors. I was wondering if their parents are doctors then why are they staying at the Hilton… There’s a Starbucks on site but it’s double the price of a regular Starbucks. On Sunday night, we ordered pizza from Uber eats and the kids watched fireworks from the room. We ate on the property the whole time and the food was all good. Late check out is 1 pm with Hilton Honors gold…

NYLO Las Colinas Hotel, Tapestry Collection by Hilton – Menu with Prices – 1001 W Royal Ln, Irving

I am currently a guest here and if I am being honest, I am less than impressed. There is more style here than substance and the attention to detail from a service standpoint is disappointing. By way of disclosure, I am a Hilton Honors Diamond member and stay over 60 nights/year in Hilton branded properties around the globe. I am in Dallas on business and this is not the closest hotel to my work engagement but I chose it because of its affiliation with the Hilton brand. I was excited to stay here because the Tapestry Collection (which is a new brand line by Hilton) is new for me and I have not stayed in one before. In hindsight, I probably should have stayed at the hotel closer to my work. The concept is urban minimalist with a lot of finished concrete and glass and unframed art on the walls. Very rich, hipster vibe with a younger, skinny jean crowd dominating the place, a row of parking spots in front specifically reserved for Tesla vehicles, and fun discoveries such as a Foosball table off the lobby and things like that. They are going for a definite urban chic living on Daddy’s money look. Mission accomplished in the style department. Where they fall short is in service delivery and attention to detail. They are supposed to provide breakfast at 6:30 am which did not happen this morning. There were about a dozen of us waiting outside the locked breakfast area and by 6:45 am, we all ended up walking away because there was no evidence that they were going to open up any time soon and most of us needed to be at work by 7:30 am. Upon coming back to my room at the end of the day, housekeeping had been in my room and made my bed and taken my dirty towels but had also taken all but 1 of my bath towels which meant that I did not have a bathmat. Normally not a big deal to me except that the floors in the room are all concrete so it is not pleasant to have a wet concrete floor in the bathroom. Additionally, housekeeping had left all of my lights on which I did not mind except I noticed that one of the 2 bathroom lights was burned out. Since they left them on, they would have had to notice that yet they did not have it changed. Finally, they left my empty used coffee cup (paper cup) which is not a big deal but they did not leave me a new one. They did replace my Keurig coffee cartridge but just did not leave me a cup. I found this odd. On morning 2, I am up early checking out but the front desk is empty. As I wait to see if anyone is working, a poor woman runs up to the desk from the area of the restaurant and apologizes to me for leaving the desk. She explains that she is the only one there and has been in the restaurant complaining to the food service manager because the restaurant is not ready for service and she is already getting complaints. 2 mornings in a row is a bad trend to set for breakfast. Overall, every little thing described above is not really a big deal. I can do without breakfast, a bath mat, a functioning light, and a coffee cup. I am pretty low maintenance as a hotel guest and do not really expect or demand butler level service. But all of those little things added up on this stay lead me to believe that this entire hotel is not paying attention to small details and that lack of attention adds up to a stay that really is unimpressive, especially when the cost of the room is over $150/night. In reviewing the ratings from other Yelpers, I see that this property gets several low ratings for similar lapses so I don’t think that my experience is unique. I will personally give this property a hard pass next time I am in Dallas. I don’t own a Tesla and can’t fit into skinny jeans anyway…

Sheraton Ann Arbor Hotel Menu with Prices 3200 Boardwalk Dr, Ann Arbor

My first business trip to Ann Arbor. I chose the Sheraton as it is part of my company’s preferred hotel program and also because it is now part of the Marriott family. I had a wonderful 4 night stay here. The front desk team is super friendly and greeted me each day coming and going. My room was huge – king size bed, lots of room to walk around, good size bathroom, plus it had a refrigerator and microwave. When I checked in, the front desk noticed where my room was and with hesitation moved me to another room further from the elevator on the 4th floor. The club room for Marriott members is nice. I did eat breakfast there but just cold cereal and I had one evening meal, which was the vegetable lasagna. It was very good. They don’t have a bar in the club room, but the hostess was happy to go into the lounge and get my drink for me. Their lounger area is also very nice. The bartender was fun to talk to. I did order their French Onion Soup and it was delicious. The hotel has an indoor and outdoor pool, restaurant, gym, and lots of meeting space. While I was there, it was packed with athletic teams in town. But I never heard a peep at night so either the rooms are really soundproof or the kids went to bed very early. The parking lot is huge. I was lucky enough to snag a good parking spot each evening near the front entrance. I also noticed a Hertz Rental Car desk at the hotel. I will definitely stay here again the next time I come to Ann Arbor. It’s conveniently located, on-site restaurant (nice for us that work late), and super friendly staff are what’s important to me.

Hilton Lake Las Vegas Resort & Spa – Menu with Prices – 1610 Lake Las Vegas Pkwy, Henderson

I am a Diamond Member at Hilton and I love Lake Las Vegas because it allows me to get a nice getaway from busy Vegas and it’s a lovely place to relax. The past 4 times I went, I stayed at a Westin property. I stayed at the Hilton twice now, and let’s say both times have been an extreme disappointment. **The Room** I booked the 1 Bedroom Suite with a Lake view on their farthest wing from the lobby. It is a VERY long walk but you are rewarded with a gorgeous view of the lake. Besides the view, there isn’t much else about this hotel. * While it is clean. The decor is something off of a 70’s motel, it’s extremely outdated and ugly. * The carpeting is old. * It lacks outlets. The one outlet station they had simply didn’t work. * A few light bulbs in the hotel room were out. * The TV (as shown in the picture) doesn’t even work, it has these white dots flickering so you can’t even watch a TV show on your suite. * You could hear EVERYTHING the people in the room next door was saying, it was incredibly disturbing, they were having just regular conversations but the walls are paper thin. For a 1 Bedroom suite I expected at least …SOMETHING to justify getting the most exclusive room in the place, nothing to write home about at all. **The Restaurant** Update: You used to get a complimentary buffet as a Diamond member (I’d say it’s the least they can do for showing them loyalty). Not here. You get only a discount at their ridiculously overpriced buffet with only a few decent options. They have an omelet station and I asked the chef to simply sauté some veggies in oil for me. He said “No, we have veggies over there” The chef that is hired to make stuff for you couldn’t just sauté some veggies for me because they had some veggies out on the buffet. I have never seen this before. I have been on buffets multiple times and for the first time, I was denied a very simple request. Very overpriced for what you get. Not worth it in my opinion. **AMENITIES** There is nothing to do here besides stay by the fire pit they have outside. They don’t offer much. Oh and the pool area? Closes before sundown! You need to be out of there by 7PM! It’s that pathetic and ridiculous. I have never seen a hotel where the pool area closed this early. Oh so just go to the SPA place you say? Well…yeah…that also closes at 7PM. So as a Diamond member I got a complimentary bottle of water and a chance to go back to my crappy 70’s themed side of the road motel room to reflect on my life’s choices for wanting to come to this place. **CONCLUSION** I don’t think I can ever stay at this Hilton location again, they treat their guests like unwanted bratty kids that came through unannounced. There is nothing compelling me to want to come back. Even as a loyal Hilton member, this hotel does not care at all about their guests and it’s rather vivid in their treatment of guests. Will definitely stay in the Westin next time.

Radisson Hotel Atlanta-Marietta – Menu with Prices – 1775 Parkway Pl SE, Marietta

So many things went wrong with this stay and I don’t know where to even begin except to say that I never in my life stayed at a Radisson Hotel nor will I again. Oddly enough, I encountered no service issues during my stay … it was just the overall grime and yuck factor of this hotel and quite frankly it’s clientele which turned me off. When we pulled in, there were some shady characters in the parking lot. These folks did not look like the type who would pay $120 per night for a hotel. They looked more like vagrants. However, low and behold they were staying there. Also, there is a REALLY sketchy dance club next door called Tiger Tiger. Imagine any gangstah rap video you’ve ever seen before and that is who frequent this dance club. They must offer deeply discounted rooms on an app because the hotel is filled with people staying there who are going to the club next door. The hallways looked like a combination of a frat party/rap video. People were screaming in the hallways, walking around with red solo cups and playing loud music. The rooms have connecting doors and the walls are pretty thin, so I could hear everything in the next room like it was in my room. Loud teens and 20-something year olds everywhere. It was like staying in a college dorm room. The hotel has seen better days … the windows to the room were crusted with white stains and you couldn’t really see out. There was a sliding balcony door which to a small balcony with no furniture which was shared with the room next door. It looked like the floor could give out at any moment. To say the carpet was old and filthy would be an understatement. I wore shoes the whole time in the room. The overall feel of the room was a hotel from the 2003-era. Same furniture I remember, draperies, color scheme as early 2000/late 1990s hotels. The lobby seems to be where they put their money … it’s all brand new and beautiful. They have an odd little restaurant/bar which looks like it has never been cleaned and by closing time at 11 p.m. on a Friday, they were out of every beer on tap. Next door, the club music booms until 3:30 a.m. and if your room is located on the front side of the building facing the parking lot, you’ll hear it all night long through your window. There is no escaping the sound of booming club music, so if you are a light sleeper … you will be a non-sleeper. After the music stops, you then have drunks in the parking lot making noise which comes up into the hallways and rooms. It seemed like there were a LOT of problems with guests that were do to the overall shadiness of those who stayed there. Often we would hear people yelling at the front desk people … and twice we noticed police cars pulled up outside the hotel. This was during a 24 hour long stay. Avoid this hotel unless you are going to get your groove on at Tiger Tiger … or really miss going to college in the 1990s in which case, staying here will be a trip down memory lane. The only reason I left 2 stars is because the front desk staff was helpful and friendly.