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Stayed 5 days in January. I would return Pluses: * Friendly, helpful staff. Appreciated the complimentary room upgrade. * Modern rooms and hotel * Convenient downtown location adjacent to convention center * Usual comfy Hilton beds * Excellent Hilton breakfast with fresh orange juice, carafe of Starbucks coffee, bottled water, fresh berries, and eggs made to order at an omelet station. Alert: No buffet on Monday; order off the menu. Ask for cup for coffee take-away. Notice other reviewers griped about the food, but the breakfast is very good. * Corner deluxe room upgrade is spacious and worthwhile * Quiet room heating and cooling with digital controls * Convenient covered parking across street in public garage for $8 charged to room. Unlimited in-out privileges. Ticket stamped at front-desk. * Free airport shuttle, schedule unknown. Also available for local transport. Or, 20 mins/9 mile drive from airport. Small Gripes: * TV. Some channels worked intermittently * Daily log-in of Wi-Fi required for each device. Why the daily annoyance? * Despite being a loyal Diamond Member, would not extend my stay from 5 to 7 days…”we’re over-sold.” Tip: Two decent bars nearby as alternative to Hilton’s expensive bar: Champions Sports Bar and O’Reilly’s Irish Pub, both very close…unless 2 degrees outside or snowing ? Tip II: Upon arrival, I had to park out front, and go inside to ask the front desk about parking. Hotel parking is not marked. Simply pull into public garage across the street and the front desk will stamp your ticket. Park near exit booth for convenient walk to hotel lobby.

King Street Tavern Menu with Prices 1767 King St, Alexandria

We used this location for our wedding reception and Craig Luparello was superb at making sure we got everything we needed. He was responsive and willing to work with us when we had demands that aren’t the typical demands. I wish our room block rate was a better price for our guests but, what are you going to do? I guess I have to work more with a hotel chain in order to get better deals. I always get great rates at other hotels that I negotiate room blocks with frequently. Anyways, this hotel has a parking garage that connects with the hotel next door so you have to be careful of where you park and which elevator you take. If you end up at the other hotel, you’ll have to take the long route outdoors to get to the Hilton…or go back to the garage to find the Hilton elevators. The hotel rooms are a lot more spacious than other Old Town hotels and clean. I had a view of the Masonic Temple with metro tracks in front of it but the noise was not very noticeable. The lobby was modern and welcoming. Our guests thought it was a lovely hotel. And they really enjoyed the food prepared by the hotel chef. I wish I was able to finish my wedding dinner because I really enjoyed the steak and crab cakes we selected!

Hilton Albany Menu with Prices 40 Lodge St, Albany

We booked this hotel because we were attending a wedding across the street. We checked in seamlessly (Yvonne was very friendly and the only positive part of our experience) and handed our ticket from the parking garage. Without any comment or mention of the $20/day charge, (we had no idea about it, we didn’t notice it posted anywhere and it was never mentioned to us upon booking or checking in) she took our ticket and gave us the room keys. First thing we did after walking into our room was adjust the thermostat. It was set to 70 and we turned it down to 67, following the instructions on the wall to cool the room. We left and attended the wedding, coming back about 6 hours later and the temperature had not adjusted at all. It actually went UP to 71 degrees. After messing around with it, pushing every button we could, we could never get it to work and sleeping in that heat was absolutely impossible and unbearable. The next morning we woke up to a bill slipped under our door for $20 parking. This was the first we heard of it. After speaking to everyone else in our wedding party who had already checked out, NO ONE ELSE was charged for parking in the garage. We were completely caught off guard. We went downstairs to check out and asked them about the bill and told them that we were never made aware of it and that we were the only ones of the wedding party to be charged and the man offered absolutely no help and simply referred us to his manager to get us out of his line. We explained the situation to the manager, after no greeting at all from her when we approached her at the desk. We also explained about our AC being faulty. We did not receive any apologies, not an ounce of care from either of these front desk workers. After speaking about the parking charge, in the most condescending tone ever, she said “So you don’t want to pay the parking charge, is that correct? Would that solve the problem?” Well, no, it doesn’t solve it because the other half of the problem was the fact that we weren’t able to get ANY sleep because of your broken AC (an issue that NEVER got addressed) and your horrible customer service has made me sure to never stay in another Hilton again. I’ll be advising anyone I know to do the same. They did waive the $20 parking charge, which still doesn’t make up for the overall uncomfortable stay we had.

Gallerie Bar & Bistro – Menu with Prices – 401 N High St 2nd Floor, Columbus

One star because they lied about the parking over the phone and essentially told me “too bad” when I pushed back. The manager made me actually go to the front desk to figure it out myself, rather than accept responsibility for her staff and handle it for us. What happened? I booked a reservation on OpenTable, which said there was free valet. Makes no mention of the garage parking, and even though I assumed parking in the garage would be free too then, I called just to double check. I call the restaurant and ask “can I park in the garage” to which the person says I can. I then ask “is it free” to which they yes, I just need to get a sticker. Keep in mind, none of us have mentioned valet. Ok cool, I don’t want to deal with valet so this works out great. I drive over, go through the sign for hotel parking into the garage, get a ticket, and go on my merry way into the restaurant. At the end of the meal, I ask to have my ticket validated, and the waitress tells me that they only have free valet and can’t help me. Wtf? I explain I called and asked if it was free to park in the garage and give a time. She goes back and gets a manager. The manager comes out, and says the same thing, I’m SOL and should have parked in the garage. She also keeps trying to try and trap me into gotcha moments by getting me to admit I knew valet was free. I don’t hide that I knew that, but I keep trying to get her to understand it’s completely irrelevant and I called to ask if I could park in the garage and was told yes and it’s free I just need a sticker. She again keeps implying I was mistaken, which #1 I’m not an idiot and #2 clearly if I’m asking about parking in a garage and having my parking validated over the phone, I’m not talking about valet. So we have more back and forth, the manager that came over isn’t budging and keeps telling me there’s nothing I can do and they aren’t validating or paying my parking. She tells me I can go to the front desk if I have any more issues (but of course she won’t go and clear this up for me like a professional who accepts responsibility). So i go to the front desk, and thank God they clear it up, because parking rates are insane per their site. They give me a card to use on my way to let me out of the garage. The lady at the front desk was nice and willing to fix this. The restaurant was a total joke and nobody was willing to accept responsibility. I will never be back. I’ll tell people to never go there. And I’ll put this review in other places. Total crap customer service by the manager who came over. Oh and that award should be rescinded because your $18 burger was drier than the Sahara.

Hilton Santa Fe Buffalo Thunder – Menu with Prices – 20 Buffalo Thunder Trail, Santa Fe

I have been a Hilton DIAMOND MEMBER (highest loyalty) since 1999, twenty years. I have travelled all over North America and Europe and stayed at countless Hilton Hotels, Waldorf Astoria, Hilton Resorts, Embassy Suites and all the other many wonderful hotels in the Hilton chain. I can say without a doubt in my mind that the Hilton Santa Fe Buffalo Thunder Resort is the WORST hotel I have ever stayed in Hilton or any other chain. The employees at the front desk were absolutely rude. It took over TWO HOURS just to check into a suitable room. The first room was overlooking a courtyard where there was an active dog show going on and the dogs were barking (huge Afgans). Their pens were right below our balcony. When I called the front desk I was criticized and I quote: â??Whatâ??s the matter? You donâ??t like little puppies?â? Then we were given a second room and when we opened the door there were people already occupying the room. When we went back down to the front desk and asked for another room I was again insulted by the head administrator who said she thought I was happy when I checked in almost two hours earlier and accused me of being a â??fakeâ?, that I was â??fake happyâ?. Well it took over two hours just to get our room after all the insults. On top of that we had to carry our own luggage around from room to room because there was not a bellman available in the resort. At checkout I requested they refund my honors points and they said they would, but when I called two days later they refused to do it, so they lied to me. Luckily I made them write it down on my receipt and the Hilton Diamond Loyalty Guest Services forced them to return my points. I love the Hilton chain, and this is not about Hilton. It is about rude employees who donâ??t care about their customers and are incompetent and rude. I would avoid this resort at all costs.

Hilton Garden Inn Colorado Springs Airport – Menu with Prices – 2035 Aerotech Dr, Colorado Springs

*Update to review* I had a very productive conversation with one of the mangers who has purview over customer relations. She addressed my concerns, as voiced below, and very politely apologized for the experience. Additionally, without making an excuse, she explained some of the circumstances that led to everything happening the way it did. I was and am very impressed with the response! Similarly, I am convinced that my experience at this hotel was a freak experience or the perfect storm. Knowing the caliber of management they have at this hotel and how they conduct business, I would stay at this hotel again. ________________________________________________________ My worst stay at a Hilton property yet! First and foremost, the property itself is very nice. The staff at the bar, in the kitchen, and the maid staff were extremely friendly and professional. The issue I had was with the front desk staff and their handling of select other guests that were staying at the hotel. During the first two nights of my stay, there was a junior softball tournament in town and a few of the teams were also staring at the Hilton Garden Inn by the airport. From the sounds of it, I had a couple of 12-year olds in the room directly above me. Between the running back and forth, jumping off the bed, and occasional loud yelling, it was difficult to get to sleep at night or stay awake in the morning. I contacted the front desk two different occasions and was told that a staff member would address the issue. Thankfully, most of the teams check-out out on Sunday morning. Sunday night I actually had a restful nights’ sleep without any loud noises coming from the upstairs room. Monday night I was not so fortunate… Monday afternoon/early evening an elderly man checked into the room next to mine. When I returned to the hotel after dinner the TV in the next room was blaring and the smell of cigarette smoke was strong in my room with had an adjoining door to the next room. Once again I contacted the front desk to raise their attention to the blaring TV and the person smoking cigarettes next door. It took 45 minutes to an hour before the TV was turned down. The next morning I had to fly out early. I was awakened by the loud TV once again, before my alarm, and the extremely strong smell of cigarettes once again. Thankfully I was checking out that morning. I brought the issue up again to the front desk attendant who nonchalantly said “I’m sorry about that” and proceeded to wish me a good day. Between the inability to handle the other guests and one employee saying that a Hilton hotel didn’t accept Hilton gift cards, I was left with the impression that the front desk staff were incompetent and unhelpful. From my previous stays at Hilton properties, I know this is the exception and not the rule. But I will not stay at this specific Hilton property ever again!

Hilton Ocala – Menu with Prices – 3600 SW 36th Ave, Ocala

Traveling on Business from Miami to Atlanta, I decided to stay in the Hilton Ocala after seeing a discount for military appreciation rate. Oh boy. I wish I had never made that decision. I usually make my check in thru the Hilton app, however, my phone was dead. I decided to go to the front office and realized that I would do the check in with them instead. Again, I regret making that decision. The front desk supervisor, Christopher, asked for my Military ID, which I realized that I had left home. He told me that he had to change the rate from $75 to $116 or $40 more. I was in the travel, and I got upset because this is the first time this has happened to me at any Hilton Hotels. I have stayed in many Hilton Hotels throughout this year and I never had an issue until now. If I had made the reservation thru Booking.com, the rate will have been $92 a night. Moreover, I had stayed in this hotel before and it’s been great. I request a cancellation, who he told me that if he canceled the reservation, he will charge me for the night. This was Memorial Day Weekend and I’m sure they were booked. I think the Front desk supervisor was upset that I got such of a great rate. I was able to do the check in using the app. However, this individual called me to my cellphone and told me that if I didn’t come down in person, he was going to change the lock of my room. Wow. What a way to screw a customer. Specially to someone like me that uses their services continuously. That’s why I believe this was more a personal attack than a policy enforcement. It took me a while to chill out and realize that at the end of the day, this front desk supervisor wasn’t worth my time. My negative experience with this hotel came down only to one person: the front desk manager. I called the Hilton Honors phone number, and it was a waste of time. I spent an hour on the phone, and nothing could be done. Apparently, the front desk supervisor it’s like an all-powerful character from a comic book. All had to be done was to tell me that they honor the request this time, and that for next time they will enforce the military ID. I would have been very thankful. I am a Hilton Gold member, and I used to be a Diamond member. I have the Hilton AMEX card which I have used in many occasions. I really want to see how Hilton as a company will handled this. If being a loyal member and a user of their chain doesn’t mean anything to them, then I’ll see what their customer service it’s all about. I wonder if the General Manager will give the front desk supervisor a pad in the back and say “job well done” for fleecing a customer $40. I will continue to use other Hilton hotels when it’s convenient, However, I guarantee you that if Hilton does not really care of how much business I do with them, they will not be my first choice. Also, I won’t be using the app, which in this case seemed to be useless. I had had many grateful experiences with Hilton, but I will remember this event and you can rest assure that Hilton Ocala lost my business.

DoubleTree by Hilton Hotel Murfreesboro – Menu with Prices – 1850 Old Fort Pkwy, Murfreesboro

I have been a diamond for close to 15 years and this has to be one of the worst HILTON properties I have seen or been in. 1. Every time i complained or questioned something they blamed it on they are due for a renovation. 2. The breakfast room is dingy and feels like a hospital waiting room. I felt like I was in a lobby at a doctors office. 3. The food was not fresh and thrown together and they serve the awful Royal coffee .( like drinking water) I get a free breakfast and couldn’t eat it.. next day I didn’t even bother going down to eat it. 4. The chairs are greasy ,old and dirty too. 5. So we order a Uber and it’s about a 10-15 wait for the car… there is not one seat outside to sit on?? I ask the front desk and they have no clue ” hmmm never noticed we have some around the side of the building … just awful. 6. Went to get some snacks and some Advil… they have a vending machine like you would see at a Motel off a highway. 7. My room didn’t have water in its free they said it should. (Once again no big deal to them) 8. The room was sprayed with cleaning chemicals and stunk. 9. The room had an old shower /tub unit which also had art in it that wat peeling away. 10. The room has NO Microwave??? Even the cheapest hotels have microwaves.. I went to the front desk and the person there says “oh yeah not all the rooms have them and I guess that one doesn’t” 11. The tv remote for the room didn’t work and asked engineering to help…. had to call twice because they forgot.. he was a nice guy and handed me a new remote .. issue was the tv had buzz and snow sound. The engineer and I put in a pay per view movie to see if noise and snow would go away and it didn’t… he said no problem I will tell front desk to take off the bill…. I am in a rush the next day and it’s still on there and have to go wait to get it taken off. 12. Finally got to front desk .. no ask of how our stay was… i had to tell them they need to fix a lot of things and not happy with stay……. NO response at all.. just a blank stare… I am on the fence of wanting to HILTON management because we dreaded going back to the hotel at the end of the day I guess being a Diamond member and guaranteed satisfaction doesn’t apply at this place………. enough with this place is in need of a reservation excuse and something about it for your customers

Nineteen26 Bar & Lounge – Menu with Prices – SpringHill Suites, 549 S San Fernando Blvd, Burbank

My favourite hotel out of the six I stayed at while on this trip. Spacious, airy suite with plenty of room to spread out for a family of 4 adults. Lovely bathroom. Loved that the toilet was in its own little corner. Showerhead is on the opposite side of the tap which is nice when you don’t want to get your hair wet. Water pressure is a bit weak and the water feels super slippery but I think this is the norm in LA. One thing is that I wish the sliding bathroom door had a full length mirror on the outside of it. Would be more convenient than having 2 mirrors on either side of the closet door. Very clean. Pretty quiet, though there was a bit of noise from the hall and upstairs on our first night. Beautiful lobby with glass staircase. Beds are very comfy. The pillows made my neck stiff in the morning though. Not sure why. Breakfast is included. Pretty good selection. Potatoes were yummy and well-seasoned. Dining area is pretty big. Staff are very friendly, especially the lady with the red hair and glasses at the front desk. Breakfast staff are also nice. They have a cool program where you can earn Marriott points if you don’t get your room serviced. I don’t get service usually anyway except for towels so this was a great option for me. Parking garage was great. You pay 17 per night but it felt quite safe so I parked here instead of on the street. Convenient location for Universal Studios and the Rose Bowl, which were two places I went to on this trip. I’ll stop gushing now but this was one of the best hotels I’ve ever been to. Never thought I’d say this of a hotel but I miss it!

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park – Menu with Prices – 4810 Page Creek Ln, Durham

This hotel is just a No for me, they get two stars for effort in trying to make things right but I just can’t. From the lobby you would think the hotel is updated but that is a negative grasshopper, the rooms are old and dingy and need to be updated PERIOD. I’ve actually stayed at this property in the past and although it wasn’t my favorite I don’t remember it being this bad. I checked into the hotel and initially was given a room on the side of the hotel nearest to the front desk on the Hilton honors floor. From jump I knew I was in for a surprise but let’s see where this goes. I get to the 4th floor only to be greeted by piles of sheets, trash and dirty towels on the floor in front of each of 4 rooms. One of those rooms couldn’t possibly be mine and it’s 7pm so why does the hall look this way. Well one of the rooms was mine, how am I supposed to get in is my next thought we’ll let’s go to the elevator phone and call the front desk to find out…ma’am can you just go in the room the dirty items mean they just cleaned, sir are you asking me to touch someone else’s dirty stuff to get in this room because that will never happen, oh no I’ll send someone right away (which they did) but the room was just too dingy for me so I requested to be moved, which they obliged and did. Fast forward to room 2, well I’m OCD and travel with my own cleaner and this room although better then the last needed a wipe down. I get to the bathroom to be greeted by pee on the toilet SERIOUSLY yeah I draw the line there but don’t want to be moved and I can’t forget the broken phone â? so I can’t call and am required to walk to the front desk – all I want to do is put my stuff down and go to dinner so I can prepare for tomorrow but that’s not happening. They send a house cleaner and maintenance worker to correct all the wrong but I’m already in checkout mode All in all this hotel won’t be graced by my presence in the future. Although the front desk worker was extremely nice, drink cards can’t fix this. You guys seriously need to put this hotel under renovation, mold in the shower, vents covered in dust, dirty carpet are only a few of my gripes. I travel to the area for business but this is on my list of no bueno hotels

NYLO Las Colinas Hotel, Tapestry Collection by Hilton – Menu with Prices – 1001 W Royal Ln, Irving

I am currently a guest here and if I am being honest, I am less than impressed. There is more style here than substance and the attention to detail from a service standpoint is disappointing. By way of disclosure, I am a Hilton Honors Diamond member and stay over 60 nights/year in Hilton branded properties around the globe. I am in Dallas on business and this is not the closest hotel to my work engagement but I chose it because of its affiliation with the Hilton brand. I was excited to stay here because the Tapestry Collection (which is a new brand line by Hilton) is new for me and I have not stayed in one before. In hindsight, I probably should have stayed at the hotel closer to my work. The concept is urban minimalist with a lot of finished concrete and glass and unframed art on the walls. Very rich, hipster vibe with a younger, skinny jean crowd dominating the place, a row of parking spots in front specifically reserved for Tesla vehicles, and fun discoveries such as a Foosball table off the lobby and things like that. They are going for a definite urban chic living on Daddy’s money look. Mission accomplished in the style department. Where they fall short is in service delivery and attention to detail. They are supposed to provide breakfast at 6:30 am which did not happen this morning. There were about a dozen of us waiting outside the locked breakfast area and by 6:45 am, we all ended up walking away because there was no evidence that they were going to open up any time soon and most of us needed to be at work by 7:30 am. Upon coming back to my room at the end of the day, housekeeping had been in my room and made my bed and taken my dirty towels but had also taken all but 1 of my bath towels which meant that I did not have a bathmat. Normally not a big deal to me except that the floors in the room are all concrete so it is not pleasant to have a wet concrete floor in the bathroom. Additionally, housekeeping had left all of my lights on which I did not mind except I noticed that one of the 2 bathroom lights was burned out. Since they left them on, they would have had to notice that yet they did not have it changed. Finally, they left my empty used coffee cup (paper cup) which is not a big deal but they did not leave me a new one. They did replace my Keurig coffee cartridge but just did not leave me a cup. I found this odd. On morning 2, I am up early checking out but the front desk is empty. As I wait to see if anyone is working, a poor woman runs up to the desk from the area of the restaurant and apologizes to me for leaving the desk. She explains that she is the only one there and has been in the restaurant complaining to the food service manager because the restaurant is not ready for service and she is already getting complaints. 2 mornings in a row is a bad trend to set for breakfast. Overall, every little thing described above is not really a big deal. I can do without breakfast, a bath mat, a functioning light, and a coffee cup. I am pretty low maintenance as a hotel guest and do not really expect or demand butler level service. But all of those little things added up on this stay lead me to believe that this entire hotel is not paying attention to small details and that lack of attention adds up to a stay that really is unimpressive, especially when the cost of the room is over $150/night. In reviewing the ratings from other Yelpers, I see that this property gets several low ratings for similar lapses so I don’t think that my experience is unique. I will personally give this property a hard pass next time I am in Dallas. I don’t own a Tesla and can’t fit into skinny jeans anyway…

Hilton Fort Lauderdale Beach Resort – Menu with Prices – 505 N Fort Lauderdale Beach Blvd, Fort Lauderdale

We arrived at this hotel earlier than check in time so we knew we were going to be waiting for a little bit (keep in mind this was about 11:30 am) we go up to the front desk to check and they say that the guests before us just left and that the hotel room would be ready as soon as it was cleaned (which takes about 30 minutes to a hour) keep in mind we have a suite and there is a main area and another separate bedroom area. So all 6 of us have been waiting in the little sitting area for about a hour and a half (1 pm) the rooms should be done by now since at most they could take a hour to clean. So we go to the front desk and ask if the room is ready, they say no it is still being cleaned. At that point we knew they were just lying to our faces. We waited a total of 4 hours and 30 minutes for them to clean a room that I alone could have cleaned in 30 minutes. We got into the room at about 4:30 pm and found out that we wasted our whole day in Fort Lauderdale waiting for this hotel room. When we got to the room there were only 3 towels, no extra blankets, pillows, or sheets for the fold out couch. The hotel staff is full of lies, making us think that it would just be another few minutes when really it was hours. Awful experience at this hotel, for a hotel that cost 560$ we only got the resort fee back for all that happened to us today which was 36$! And a free breakfast, donâ??t forget about the free breakfast. I would rate this hotel a -15 if I could. Lots of other waiting, calling, complaining, and overall problems happened that day with the hotel but were taken out of the story to make it shorter.

Hilton Stockton – Menu with Prices – 2323 Grand Canal Blvd, Stockton

. Where do I even begin? This is the WORST Hilton Iâ??ve ever stayed at and Iâ??ve stayed at MANY Hiltons all over the world hence why I became a member. I come to Stockton multiple times a year because I still have family here who I visit. To be honest when I do visit I normally stay at Courtyard or Marriott because I ALWAYS get spectacular services every time I stay. Unfortunately the weekend of May 25-27 those hotels were booked up and Hilton wasnâ??t so now I know why. So I decided to give this Hilton a try and of course it ended up being the horrible experience that it was. We were in town to celebrate my sisterâ??s graduation from college which is the most exciting milestone. So my sister was staying with me at this Hilton, she has a service dog that we informed the hotel. Our room was by the elevator and there was a lot of foot traffic. As we stepped out for a bite the dog remained in the room. The dog has stayed in hotels multiple times including places like the Courtyard & Marriott in Stockton with no issues. As we were at dinner I get a call from the hotel informing me our dog was barking so I kindly told them I would be on my way back. It didnâ??t take long for a rude Christine from the hotel to call me again being extremely rude asking me if I had a dog in my room and that it was barking and if I can put a muzzle on it, I was baffled and so upset at that comment. I said excuse me? I once again told her that is a service dog and that it was rude of her to tell me to muzzle the dog. I told her I was on my way back she then asked me what the service dog was for? I once again couldnâ??t believe this, I am now really upset and told her she legally canâ??t ask me that she proceeded to say yes she can. I get back to the hotel to tend to my sisters dog and as me and my sister and 1yr old son got to our floor we not only didnâ??t hear our dog barking but the hallway wreaked of marijuana and a party going on a few doors down. As Iâ??m stepping into my room and the door closes thereâ??s a knock on my door and itâ??s the patron from right across our room coming over rudely telling us our dog was barking. I said â??Iâ??m sorry but Iâ??m back and that the dog wasnâ??t (as we were heading to our door) and isnâ??t barking. She continues to yell, I told her she can not come to my door and needs to report to front desk. Mind you itâ??s 11pm and I have a 1yr old son dealing with another patron disturbing our privacy yelling. So I then called the front desk to inform them that if thereâ??s a complaint by another patron it needs to be handled by them, that another patron have no rights and allowed to come and start problems with another paying patron (us). Christine proceeds to say â??yes that another patron has every right to come disturb us because our dog â??disturbâ? them. I couldnâ??t believe what was being said to me. I am so thrown back at how awful they treat their customers. I told Christine â??Iâ??m so sorry but that isnâ??t ok and in no hotel that they allow another patron to go to another patronâ??s door.â? I reminded Christine that my dog is a service dog and that itâ??s allowed at the hotel, she tells me no they donâ??t allow dogs of any kind, I told her itâ??s on the hotel website she says no. She then continues to argue with me and threatens to send security so I told her go right ahead and send security because Iâ??m not doing anything wrong by telling her they should never allow another patron to come to another paying patronâ??s room. She then HANGS UP ON ME! Like whhhhhhaaat? Just wow! Have anyone EVER experienced a front desk employee of a well known Name hotel like Hilton hang up on u? I can assure the answer would be NO! My sister was so upset she went down to the front desk to ask them for all their names and she was accused of being drunk which she wasnâ??t. I believe the hotel uses these excuses to treat their customers poorly by accusing us of being drunk and acting out. They also told her she wasnâ??t allowed to ask for their names. It was Christine and another employee I believe if I remember co